16 Product Expert Jobs

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as we'll as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as we'll as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications. As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design and implement modest changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 -10 years of software engineering or related experience. Work: 1. Individual contributor and work towards highest quality and timely delivery. 2. Well-versed with SD process, procedures, and practices and contribution for continuous improvement of the process and procedures and operational excellence. 3. Showing excellence in communication, influencing skills, and provide solutions independently to customers (customers can be internal and external to the organization) on incidents/resolutions. 4. Work independently on the issues assigned and make independent decisions on QA observations, deciding on the scope with the analysts, etc. 5. Showing responsibility for maintaining backlog, team target, and individual target. 6. Keeping a close watch on the reworks and regressions and continuously improving and showing good results. Based on the analysis be able to guide product enhancements for future releases 7. Must be able to be the code reviewer for incidents in the area of expertise. 8. Should be able to contribute on ND (if required/opportunity provided) and get involved in the design and provide value additions to the product/feature getting designed and developed. 9. Should be able to independently write technical design documents. Also should be able to review and provide constructive feedback to technical design documents written by others 10. Should be the knowledge champion in the area of expertise by conducting knowledge sharing sessions, creating training material, etc. Role: 1. Helping other developers for solving complicated issues (Both technical and functional). 2. Establishing a good working relationship with onsite leads/managers for the respective products. 3. Working towards building teamwork and thereby minimizing attrition in the team. 4. Working towards minimizing reworks and regressions at the team level. Getting into the root cause of reworks and regressions in their focus area in the product and work with the team to minimize reworks and regressions in those areas. Provide and implement changes to product and process as a result of it 5. Internal Reviewer or Peer reviewer and provide approach, direction for fix (if required). 6. Specific responsibilities like Bundle Packaging (if opportunity provided to take up). 7. Additional Responsibilities: Clearcase, Release notes, Staging, Audit activities (if opportunity provided to take up). 8. Assignments and follow-up of work (if required, based on need basis). Knowledge / Expertise : 1. Decision-making on product/areas in all SD releases (Both Technical and Functional). 2. Ownership of a certain area(s) in the product across releases. Area expert within a product if the product is big OR a product expert for smaller scoped products 3. Should possess intermediate and above skill in the focus area in the product and should be able to successfully demonstrate the knowledge gained over a period of time. 4. Should constantly look for expanding the skill sets on different areas in the product and would be able to use it when demands in other areas of work. 5. Have a good knowledge of other SCM products and understanding detail the interaction workflows between the product expert area and the other SCM products 6. Work on customer-reported cases and guide the analysts / GSCs on making product decisions. 7. Ability to talk to customers (if required) and convincingly explain the problems/issues at hand with recommended solutions

Job Summary: We are looking for a dynamic and results-driven Product Expert to promote and sell our range of kitchen appliances. The ideal candidate will be responsible for explaining the product features to the customer, discussing the funnel with the BM Design, achieving sales targets, developing strong internal team relationships, and representing our brand with professionalism. Key Responsibilities: Understand the customer requirements for Appliances in their home design journey Promote and sell kitchen appliances (e.g., Hob, Chimney, ovens, microwaves, etc.) to end customers in coordination with the Interior Designer. Achieve monthly, quarterly, and annual sales targets as assigned. Upsell premium and private label products to the customer Develop and maintain strong relationships with interior designers to identify the sales funnel. Ensure maximum conversion of the funnel. Execute in-store promotional activities and product demonstrations to boost customer engagement. Document and share customer feedback on the products. Provide product training and support to the sales team Prepare regular sales reports and forecasts. Ensure proper placement and visibility of products at retail points. Key Requirements: Bachelors degree in Business Administration, Marketing, or a related field. 1year to 3 years of experience in sales, preferably in consumer durables or kitchen appliances. Strong communication and interpersonal skills. Target-driven with a proven track record of meeting or exceeding sales goals. Willingness to travel within the assigned territory. Proficiency in MS Office and CRM software. Preferred Skills: Experience with modern retail and/or traditional trade sales. Technical understanding of kitchen appliances. Fluency in local language(s) along with English or Hindi.

Undertake short-term or long-term projects to address a variety of issues and needs Meet with management or appropriate staff to understand their requirements Use interviews, surveys etc to collect necessary data Conduct situational and data analysis to identify and understand a problem or issue Present and explain findings to appropriate executives Provide advice or suggestions for improvement according to objectives Formulate plans to implement recommendations and overcome objections Arrange for or provide training to people affected by change Evaluate the situation periodically and make adjustments when needed Replenish knowledge of industry, products and field

HIRING (WFO) || Beauty Advisor(BA) for a Beauty & Personal Care brand based out of Mumbai. Interested applicants ready to appear for an Interview DM your resume to acutevision2@gmail.com WORK FROM OFFICE No. of openings : 1 Position: Beauty Advisor Job Location: Lower Parel , Bandra , Thane (Mumbai) Experience Min. 6months in Beauty, Cosmetics Salary (in CTC) Upto 18k per month Job Title: Job Summary : The Beauty Advisor is responsible for delivering exceptional customer service and providing expert advice on beauty products in retail stores. They play a key role in promoting and recommending products, enhancing the customer shopping experience, and driving sales within the beauty department. Key Responsibilities : Provide personalized beauty advice to customers based on their needs and preferences. Demonstrate and promote beauty products, including skincare, makeup, and fragrances. Achieve sales targets by effectively upselling and cross-selling beauty products. Maintain a clean, organized, and well-stocked beauty counter or display area. Stay updated on the latest beauty trends, products, and techniques. Build and maintain relationships with customers, encouraging repeat business. Coordinate with the store management team to ensure proper product placement and visual merchandising standards are met. LukeWarm Regards, HR acutevision04@gmail.com & acutevision2@gmail.com

Sprinto is a leading platform that automates Security compliance works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 3 00+ employees more than hundreds of customers across 25+ countries . We are funded by top investment partners have raised 33 .5M USD. The Role This is a full-time, salaried, remote position. We sell remotely, so youll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5-10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet you re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them. Adaptable and comfortable with a fast-paced environment Adept at using any CRM - Freshsales, Salesforce, HubSpot, to manage track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay

The Pure Storage Technical Writing team is seeking a strong leader who is looking for an opportunity to break into a top technology company. The right candidate for the job is creative, proficient at writing, adept at analytics, and eager to solve real customer problems. To excel in this role, you must be self-motivated, highly organized, and comfortable leading a team of talented writers. we're looking for someone who can help us take Pure Storage technical content to the next level. Our culture is friendly, collaborative, and dialed in. Be ready to work with our world-class team! WHAT YOU WILL BE DOING Lead a transformative team of technical writers to provide the industrys best technical documentation for Pure Storage. Own and evolve the technical documentation process from end to end. This includes release notes, user guides, API guide and more. Measure performance with analytics tools, creating reports and presentations that show the success of your organization. Analyze the performance of the technical documentation and present findings along with recommendations on how to improve its usage to customers. Build relationships with product team managers and engineering managers to keep up to date on new products and features. Become a product expert. Get to know all the ins and outs of the product. Be able to use Pure Storage technology like a pro. Write documentation plans for Pure s CLI, GUI, and REST API documentation projects. Get to know your user and craft content that solves their problems and enhances their experience. Develop a career path at Pure that builds your knowledge and expands your horizons. WHAT you'll NEED TO BRING TO THIS ROLE... 2+ years experience managing a technical writing team. 5+ years of software technical writing experience. Strong leadership skills. A vision for advancing a technical writing organization to the next level. Understands how to create key performance metrics for individuals in a team. Able to analyze content usage and individual performance to improve outcomes. Ability to mentor others in technical writing. Always looking at the latest technology and how it can optimize the teams outcomes. (For example, Incorporate AI to optimize your teams outcomes.) Excellent writing, editing, and verbal communication skills in English. Experience maintaining a corporate technical writing style guide. Understands working in a DITA environment, including CMS and authoring tools. Strong communication and interpersonal skills: Be able to forge relationships and work collaboratively with fellow writers, software engineers, program managers, QA engineers, and support personnel. Exceptional organizational skills: Be able to handle multiple tasks concurrently and deliver content in a timely manner, sometimes under tight deadlines. Experience using JIRA and Confluence (Wiki). Experience working in a highly collaborative (Agile) environment. Experience working independently in a cross-functional team setting. Brings a sense of ownership, energy and fun! WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . Snap India has been a cornerstone of Snap s growth since 2019. Snap has made significant investments in localizing the app and has successfully built a highly engaged Snapchatter community in India. We re looking for an Account Manager to join Snap Inc! Based in our Mumbai / Bangalore / Delhi, India office. As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. You will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners. What you ll do: Build, manage, and grow relationships and spend with key advertisers and their agency partners by helping them exceed performance KPIs. Partner with Client Partner, Marketing Science Product teams to develop insight-driven digital campaigns on Snapchat, bringing measurable ROI for our clients. Manage projects involving complex work streams and cross-functional collaboration (internally and externally) Dive deep into campaign performance data; guiding KPI driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing recommendations for upsell opportunities Serve as the product expert by educating clients and their agencies on Snap s new and existing products, as well as advising on best practices and bespoke campaign optimizations Increase adoption and engagement of Snap s self-service platform and auction-based tools, providing ongoing technical support and real-time analysis Minimum Qualifications: Strong understanding of biddable media app measurement ecosystem Existing and strong relationships with marketing teams and their agencies 4+ years experience in the digital media industry, with a focus on performance marketing, ad-tech, or programmatic in real-time bidding marketplaces Excellent communication interpersonal skills. Strong Google Sheets/Slides skills, experience with analyzing datasets, and delivering actionable insights BA/BS degree or equivalent Preferred Qualifications: Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies) Expertise in App measurement optimization strategies. Ability to perform well in highly dynamic, rapidly changing environments Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail and strong ownership Ability to work effectively with cross-functional teams and all levels of management (internally and externally) A passion for Snapchat as a user and knowledge of our ad product If you have a disability or special need that requires accommodation, please don t be shy and provide us some information . "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a default together approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits : Snap Inc. is its own community, so we ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap s long-term success!

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . Snap India has been a cornerstone of Snap s growth since 2019. Snap has made significant investments in localizing the app and has successfully built a highly engaged Snapchatter community in India. We re looking for an Account Manager to join Snap Inc! Based in our Mumbai / Bangalore / Delhi, India office. As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. You will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners. What you ll do: Build, manage, and grow relationships and spend with key advertisers and their agency partners by helping them exceed performance KPIs. Partner with Client Partner, Marketing Science Product teams to develop insight-driven digital campaigns on Snapchat, bringing measurable ROI for our clients. Manage projects involving complex work streams and cross-functional collaboration (internally and externally) Dive deep into campaign performance data; guiding KPI driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing recommendations for upsell opportunities Serve as the product expert by educating clients and their agencies on Snap s new and existing products, as well as advising on best practices and bespoke campaign optimizations Increase adoption and engagement of Snap s self-service platform and auction-based tools, providing ongoing technical support and real-time analysis Minimum Qualifications: Strong understanding of biddable media app measurement ecosystem Existing and strong relationships with marketing teams and their agencies 4+ years experience in the digital media industry, with a focus on performance marketing, ad-tech, or programmatic in real-time bidding marketplaces Excellent communication interpersonal skills. Strong Google Sheets/Slides skills, experience with analyzing datasets, and delivering actionable insights BA/BS degree or equivalent Preferred Qualifications: Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies) Expertise in App measurement optimization strategies. Ability to perform well in highly dynamic, rapidly changing environments Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail and strong ownership Ability to work effectively with cross-functional teams and all levels of management (internally and externally) A passion for Snapchat as a user and knowledge of our ad product If you have a disability or special need that requires accommodation, please don t be shy and provide us some information . "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a default together approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits : Snap Inc. is its own community, so we ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap s long-term success!

We are looking for a Customer Success Manager who will provide complete support to customers on product onboarding, value addition, customizations, retention and growing business by effective customer success management. Responsibilities : 1. Understand complete product workflows, business rules, operational use cases to ensure customers achieve their business outcomes and realize value. 2. Develop process for understanding customer needs engage accordingly with all stakeholders. 3. Bring valuable feedback to product engineering teams with respect to feedback, bugs, issues and ensure they are correctly patched. 4. Be a product expert to deal with any customer requirement and bridge gaps between the product potential new and existing customers. 5. Ensure customers get maximum value from our platforms 6. Liaison between the customers and all internal teams. 7. Handle customer concerns with confidence and putting them at ease. 8. Measure project performance using appropriate systems, tools and techniques 9. Report and escalate to management as needed Requirements: 1. Educational background must contain degree / course in computer science or engineering such as Graduate - B.E / B.TECH / BSc (IT) 2. Strong technical aptitude. 3. Good communication skills. 4. Excellent client-facing and internal communication skills, written and verbal communication skills 5. Technical background, with understanding or hands-on experience in software development and web technologies Visit our website - https://lmccsoft.com/

About Anchanto Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across 14+ countries. Through its award-winning SaaS products and solutions, Anchanto enables eCommerce Brands, Retailers, Online Sellers, SMEs, 3PLs, eCommerce enablers/Distributors manage run highly successful end-to-end eCommerce operations across Asia Pacific. With the philosophy of making multichannel selling and eCommerce logistics simple for everyone, Anchanto was founded by Mr. Vaibhav Dabhade in June 2011. Today, 7200+ businesses run highly successful eCommerce operations through Anchanto platform. Our customer base comprises of global players such as Nestle, Luxasia, DKSH Asia, Asendia, Pos Malaysia, DHL eCommerce, MYDIN, Jay Gee, Telkom Indonesia, and many more. Anchanto operates from its offices and teams across Singapore, India, Malaysia, Indonesia, Philippines and Australia. We continue to grow multi-fold month-on-month, with our growing customer base managing 58+ million SKUs 102+ million product listings, and processing 31+ million orders worth a Gross Merchandise Value (GMV) of 1.27+ Billion. Key Competencies Required Excellent written and verbal communication skills Should be active listener and be comfortable communicating with customers over email, phone or chat Good Analytical and problem-solving skills Demonstrate high degree of accountability, integrity, time management skills and ability to multi-task Willing to adapt and learn at an accelerated pace to think aggressively and act fast Should be process oriented and good at problem analysis and problem-solving ability Be an active team player and ready to support the team through thick and thin Roles and Responsibilities: Be a product expert and help users in using the platform in a perfect way that will improve their productivity, increase business and reduce errors Interacting with the end user either by chat, email or phone Being the face of the company to the end user, help them adapt to the technology and simplify managing their online and logistics business Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information. Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us. Ask relevant questions to collect valid information and document the same for tracking the progress of query. Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised. Stay upto date with current technology and product design. Keep healthy and transparent communication with your manager and peers.

Job Title : Lead Consultant (Product Expert) - Procurement, Materials management (Clinical) Career Level : GCL - E Location : Chennai Job Summary: We are seeking an experienced and skilled Lead Consultant (Product Expert) in the area of procurement, Materials management. The ideal candidate will be demonstrating a deep understanding of Materials management & procurement business processes and the ability to drive successful implementation of S/4 Hana in the Materials management, procurement business Area. This role requires excellent business analysis, problem-solving skills and the ability to work collaboratively with globally distributed cross-functional teams. Key Responsibilities: Design and implement S/4 Hana business solution in the areas of Procurement and Inventory management Provide expert advice on best practices for SAP S/4HANA across SAP Modules like SAP MM and related interfaces like Coupa. Play a vital role in ensuring the seamless integration between modules/business areas in S/4 hana deployment Provide functional expertise and support for SAP S/4HANA solution and other non SAP solutions like Coupa, etc Support on SAP functional testing, SIT and UAT phases till production deployment Analyze and optimize supply chain processes to improve efficiency and effectiveness using systems integration Work closely with cross-functional teams, including IT, supply chain, and other business units, to ensure integrated solutions. Develop and maintain comprehensive documentation per AZ standards Mentor and train junior team members on SAP S/4Hana solution. Identify opportunities for automation and implement innovative solutions to enhance business operations. Stay updated with the latest industry trends, technologies, and supply chain planning best practices to continuously enhance skills and knowledge. Key Competencies: Technical proficiency in SAP S/4HANA and SAP ERP across modules like SAP MM Strong understanding of Materials management and Procurement functions Leadership and team management skills Excellent communication and interpersonal skills Ability to manage multiple priorities & projects in a fast-paced environment Detail-oriented with a commitment to quality and accuracy In-depth knowledge of supply chain processes and best practices. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders at all levels. Desirable Lifesciences and Pharma industry experience, especially on the end-to-end supply chain planning process. SAP Certified in SAP S/4HANA Materials management Module. WHY JOIN US? We re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it s because we make a significant impact. Everything we do matters SO, WHAT S NEXT? Are you already envisioning yourself joining our team? Good, because we d love to hear from you! Click the link to apply and we ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https: / / www.linkedin.com / company / 1603 / We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status Date Posted 28-Feb-2025 Closing Date

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Involve in understanding member requirements and develop their profiles. Jointly prospect and shortlist suitable matches for the member. Represent the member and connect with desirable prospects. Facilitate meetings with only consented and relevant matches for the member. Renewal of membership Maintain a good rapport with customers. Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process. What you should have A year of relevant customer service experience. Extremely detail oriented and ability to organize. High on Emotional Quotient. An abundance of patience and persuasion. Bachelor s Degree. Brownie Points Fluency in Regional language. . Tamil, Customer Service, Outbound Call

Lead the business development predominantly in focused OEM Segments. Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs. 4. Achieve revenue, market share, and gross margin goals through voice-of-the-customer (VOC) based business assessment, 5. Internally champion the overall business strategy for motion products. 6. Provides technical expertise and training to sales/channels. 7. Must be technically proficient to troubleshoot issues relating to product and customer applications. 8. Prepare technical proposals, optimized BOM, price and presentations for prospective customers in alignment with sales. 9. Provide trustworthy feedback and after-sales support. 10. Perform GAP analysis and needs assessments, and evaluations. Determine potential learning objectives. 11. Partner and collaborate with the various stakeholders inside the organization in developing new markets for new products. 12. Produce and maintain eLearning and classroom final course product. 13. Evaluate the effectiveness of channels and design online competency programs, tests/evaluations for Motion business. 14. Responsible for New Product launches inside country in alignment with Machine Automation and Motion , Local dynamics and competition. Requirements: Minimum 8 years of experience in Industrial Automation. Strong technical hands on experience on Industrial Automation products including selection / sizing of servo drive and motors, actuators, robotics etc. Proven working experience as a Motion Product Expert, Motion Solution Expert ,business development manager or a relevant role. Proven track record of working on High End Motion Machines with A Class OEM s in the Country. Experience in customer support is a plus. Market knowledge in Motion and Automation Domain. Communication and negotiation skills. Strong Stakeholder and relationship management skills. Qualifications Bachelor s degree in electrical/ Mechanical/Mechatronics engineering or equal qualification and experience Functional Behavioral skills Foresight of industrial automation market trends Understand market sizing and Competition strategy, Product, Business Model Strategic Abilities and Result Orientation Networking and working in collaborative environment Autonomous work Ability to work on several objectives in parallel.

With millions of customers visiting us every day to find, discover, and buy products, we re obsessed with making the shopping experience the best it can be - and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it - on Amazon, on mobile and tablet devices, and across the web. We put the customer at the heart of everything we do. If you re obsessed with being a part of advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them - then we want you to come join us and make advertising even better. The Amazon India Advertising business is a strategic start-up with support and interest from business units across the company as well as Amazon s top management. We are a motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action and a broad mandate to experiment and innovate. This role offers an opportunity to make a significant impact. This position is based at the Amazon India headquarters in Bangalore, with travel as required. Key job responsibilities The responsibilities of the Ad Sales Account Manager would be as follows, - Own end-to-end key business metrics like ad revenue and active advertisers for a complete category for Amazon advertising (Sponsored Ads and Display Ads) - Engage with CXOs/ Ecommerce heads of large brands within the category to provide amazon advertising strategy for the brand; act as an Amazon Advertising consultant and product expert; work with the sales team to help brands meet their advertising objectives - Create and drive processes and initiatives to differentiate Amazon as an advertising destination and to improve advertiser impact - Identify and drive automation and process improvement opportunities across Amazon s advertising business - Lead initiatives which require significant cross team collaboration between Amazon s ads and other teams; collaborate with global partner teams to drive initiatives - Develop tools and mechanisms within the team to improve advertising performance overall and work closely with product to integrate such tools within existing platforms - 3+ years of sales experience - Experience with sales CRM tools such as Salesforce or similar software - Experience in advertising - Experience in DSP/ad network sales