Customer Success Manager

Dear candidate,

We are hiring for Customer success Manager.

Experience: 4+ years

CTC: as per industry standards

Location: Gurgaon

Job Role: Customer Success Manager

We are seeking an experienced and highly motivated Customer Success Manager to lead our efforts in nurturing client relationships and expanding our presence within the HR Tech SaaS industry. The ideal candidate will have a strong background in customer relationship management within the SaaS sector, specifically with HR technology solutions. This role is crucial in driving client satisfaction, managing key accounts, and ensuring long-term customer success through strategic collaboration and personalized support.

Key Responsibilities:

• Develop Customer Success Strategies:

  Collaborate with the creative team to maintain and evolve customer success strategies and best practices.

• Senior Management Communication:

  Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.

• Metrics Maintenance:

  Manage and maintain existing customer success metrics and data as directed by leadership.

• Client Collaboration:

  Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.

• Campaign Performance Analysis:

  Prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.

• Customer References and Case Studies:

  Partner with sales and marketing teams to secure customer references and develop compelling case studies.

• Customer Experience Improvement:

  Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.

• Brand Advocacy:

  Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.

• Product Demonstrations:

  Conduct product demonstrations to showcase features and benefits for customers.

• Onboarding Process Improvement:

  Enhance onboarding processes to ensure seamless customer integration and satisfaction.

• Cross-Promotion Initiatives:

  Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.

sadhna@careerahead.co.in

Thanks & Regards