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Customer Success Manager

Customer Success Manager

Metayb

3 - 5 years

5 - 9 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

supply chain automation customer retention account management customer engagement operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Metayb

Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era. In just three years, weve built a team of 400+ experts focused on creating seamless customer experiences, boosting operational efficiency, and delivering actionable insights. Our core strengths include Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Finance, and Supply Chain services, with aspirations to expand into IoT, AI/ML, and Virtual Reality. By leveraging emerging technologies, Metayb aims to be a trusted global partner in delivering impactful, future-ready solutions.

Job Summary

We are looking for a Customer Success Manager to manage and grow relationships with our existing customers. The role focuses on ensuring customer satisfaction, driving product adoption, and acting as a trusted point of contact to deliver long-term value. The candidate should be comfortable working with international clients and be open to travel across African regions as required.

Key Responsibilities

Manage and nurture relationships with existing customers to ensure high satisfaction and retention
Act as the primary point of contact for customer queries, escalations, and ongoing support
Drive product adoption and usage by understanding customer needs and business goals
Coordinate with internal teams (Sales, Support, Product, Operations) to resolve customer issues
Conduct regular check-ins, reviews, and on-site visits with customers in Africa
Identify upsell and cross-sell opportunities in collaboration with the sales team
Track customer health, feedback, and engagement metrics
Ensure timely renewals and reduce customer churn

Required Skills & Qualifications

3-5 years of experience in Customer Success, Account Management, or Client Relationship roles
Strong communication and stakeholder management skills
Experience handling existing/enterprise customers
Ability to understand customer business requirements and translate them into solutions
Willingness to travel to Africa as per business needs
Problem-solving mindset with a customer-first approach
Proficiency in CRM tools and customer engagement platforms

Disclaimer

The job title mentioned in this description is generic and intended for broad categorization purposes. The final designation will be determined based on the candidate s performance during the interview process, relevant experience, and alignment with the organizational hierarchy.

Required Skills

Soft Skills: Problem Solving
Customer relationship management
customer retention focus

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Customer Success Manager