We are looking for a highly skilled and experienced Customer Success Manager to join our team at Yzerly. The ideal candidate will have a strong background in customer success management and a proven track record of driving business growth through effective relationship building and strategy execution.

Roles and Responsibility

Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
Build and maintain strong relationships with key customers, identifying opportunities for upselling and cross-selling.
Collaborate with internal teams to ensure seamless delivery of products and services, resulting in high customer satisfaction.
Analyze customer data and feedback to identify trends and areas for improvement, informing product development and marketing strategies.
Provide exceptional customer service, responding promptly to inquiries and resolving issues professionally and efficiently.
Identify and pursue new business opportunities within existing customer networks, expanding the company's market presence.

Job Requirements

Proven experience in customer success management or a related field, with a minimum of 5 years of experience.
Strong understanding of customer needs and market trends, with the ability to develop tailored solutions.
Excellent communication, interpersonal, and project management skills, enabling strong collaboration with cross-functional teams.
Ability to analyze complex data sets and provide actionable insights to inform business decisions.
Strong problem-solving skills, with the ability to think creatively and outside the box.
Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.

Disclaimer:

This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers

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Customer Success Manager

bengaluru

3.0 - 7.0 yrs

INR 6 - 10 Lacs

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Customer Success Manager