Job
Description
About AIQoD (formerly GIBots): At AIQoD (www.aiqod.com), we’re a bunch of innovators and disruptors working together with the passion building an enterprise-grade No-Code platform with advanced capabilities based on Generative AI, ML, NLP,RPA and Analytics.We have developed a strong reputation with our no-code & device-independent platform along-with a scalablearchitecture for quick time-to-market automation solutions, guaranteed ROI, maximum productivity leveraging.data-driven analytical insights in better decision-making for our customers across the globe.Our platform is a highly secure and as pioneers in Digital Transformation & PaaS/SaaS-based platform weautomate any business process using technologies - Image, Text & Video Analysis, Pattern Recognition,Application Automation, powered with GenAI, OCR, NLP, AI & Machine Learning.AIQoD has many achievements to its recognition.A proud partner of Intel AI BuilderWinner of Clarion call 5.0 among 1000 participantsOut of 2500 participants, AIQoD was among the top 250 brands at the Amazon Sambhav Entrepreneurship Challenge 2022.AIQoD was among the top 15 finalists in the KPMG Private Enterprise Global Tech InnovationChallenge 2021.Finalist in the TCS Startup challenge 2021.One of the winners in the Bajaj Finserv Innovation Day competitionAIQoD was one of the top 34 brands out of 500 registrants selected for the ULIP Logistics Hackathon2022 solution presentation.Members of NASSCOM and TIE.We are honored in being mentored by Industry Stalwarts – Padma Bhushan Mr. S. Ramadorai (Ex-CEO, TCS);Mr. K. Jayaramakrishnan (JRK, Ex VP & Head – Global Alliances, TCS) ; Mr. Neeraj Srivastava(Former Vice President & Head of Middle East Cognizant). Our Advisory board is a rich experience of Academia & Industry Experts. Description (About the Role):We are seeking an enthusiastic and driven intern to join our Customer Success Team at AIQoD. As a "Customer Success Executive-Intern", you will work closely with our team to ensure client satisfaction, retention, and success with our products and services.Key Responsibilities: - ● Customer Onboarding: • Assist in onboarding new clients by providing walkthroughs of the platform and ensuring smooth implementation. ● Customer Training: • Conduct product demonstrations and help create role-based training materials. • Ensure customers understand the product's features and benefits tailored to their needs. ● Customer Support: • Respond to customer queries via email, phone, or chat in a timely and professional manner. • Collaborate with cross-functional teams to resolve issues promptly. ● Customer Engagement & Retention: • Monitor customer accounts to ensure they are actively using the product and achieving their goals. • Identify upsell or cross-sell opportunities and pass insights to the sales team. ● Data Analysis & Reporting: • Track customer success metrics like churn rate, CSAT, and NPS, and report findings to the team. • Analyze customer usage patterns and feedback to recommend improvements. ● Knowledge Hub Management: • Help maintain and update resources like FAQs, tutorials, and best practices. ● Proactive Outreach: • Schedule and conduct follow-up calls to check on customer satisfaction and gather feedback. • Address any concerns or gaps in product adoption. Skills : ● Communication Skills: • Strong written and verbal communication. • Proficiency in customer-oriented communication styles and the ability to convey technical concepts in a simple manner. ● Technical Aptitude: • Understanding of SaaS platforms and tools. • Familiarity with analytics and reporting dashboards. ● Interpersonal Skills: • Empathy, active listening, and the ability to build trust and rapport with clients. • Problem-solving mindset and a customer-first attitude. ● Organizational Skills: • Ability to multitask, prioritize, and manage time effectively. • Attention to detail and commitment to delivering high-quality results. ● Other Skills: • Proficiency in MS Office Suite (Excel, PowerPoint, Word). • Bonus: Experience with content creation for training materials or knowledge hubs. Education Qualification & Certifications: ● Educational Background: • Bachelor's or Master's Degree in Business Administration (Sales/Marketing/ IT/Project Management) OR Computer Science, BE/B. Tech, or related field. • Freshers/Final Year candidates will be preferred. • Candidates from Engineering/Science backgrounds with strong communication skills and an interest in customer engagements are also welcome. ● Preferred Certifications: • Certifications in Customer Success Management (e.g., Success COACHING or CCSM). • Knowledge or certification in SaaS tools, CRM software (e.g., Salesforce, AWS, HubSpot), or Data Analytics tools. • Basic understanding of project management tools.Perks & Benefits: • Hands-on experience in Customer Success Management. • Exposure to SaaS products and cutting-edge technologies like Gen AI. • Opportunities for learning and certification during the internship. • Mentorship from experienced professionals in SaaS domain. • Mentorship and growth opportunities within a forward-thinking company.Criteria/Details About Internship:WFH (Remote Work)Internship period 3-6 months (full time). Monthly Fixed Stipend Immediate Joiners preferredWhat You’ll Gain & What We Offer:Real-world experience in sales and business development.Insights into the AI and tech-driven business landscape.Hands-on experience with sales tools and CRM platforms.Mentorship and growth opportunities within a forward-thinking company.Opportunity to contribute to real projects and make a meaningful impact.Guidance from experienced sales professionals.Potential for full-time employment based on performance.
