3 - 8 years
0 Lacs
Posted:10 hours ago|
Platform:
Remote
Full Time
Customer Service Manager responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and the title of the manager the person will report to.
Oversee our customer service team
Manage and train Customer Associates
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
On-board new employees and train them based on your expertise and skill set
Create and implement an effective customer loyalty program
SHARMA TRADERS ENTERPRISES
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