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9.0 - 14.0 years
17 - 30 Lacs
Noida
Hybrid
We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. Connect with me over LinkedIn : https://www.linkedin.com/in/nitin-tushir-abc0048/ The ideal candidate will have a strong background in telecom mediation platforms, CDR (Call Detail Records) processing, billing integration, and data transformation . This role involves ensuring seamless data collection, processing, and delivery to downstream billing and revenue management systems. What you will do: Mediation System Management: Configure, monitor, and troubleshoot mediation systems for postpaid billing. Ensure accurate and timely collection, aggregation, and transformation of CDRs from multiple network elements. Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Integration & Optimization: Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Issue Resolution & Performance Monitoring: Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, and ensure high availability of mediation services. Conduct root cause analysis (RCA) for mediation-related issues and implement corrective actions. Compliance & Reporting: Ensure adherence to regulatory, audit, and revenue assurance requirements. Generate reports on mediation performance, errors, and processed CDR volumes. Support fraud management and revenue assurance teams by providing mediation-related insights. You will bring: Technical Skills: Hands-on experience with billing mediation platforms (e.g. Amdocs Mediation, IBM, HP Openet, etc.) Proficiency in SQL, Linux/Unix scripting, and data transformation tools. Strong understanding of CDR structures, mediation rules configuration . Familiarity with ETL processes, data parsing, and API integrations . Domain Knowledge: Solid understanding of telecom postpaid billing systems (e.g., Amdocs, HP, Oracle BRM). Knowledge of network elements (MSC, MME, SGSN, GGSN, PCRF, OCS, IN) and their impact on mediation. Awareness of revenue assurance and fraud detection in telecom billing. Soft Skills: Strong problem-solving and analytical skills. Ability to work in a cross-functional team and communicate effectively with stakeholders. Key Qualification: Bachelors degree in computer science, E.C.E Telecommunications. 10+ years of experience in telecom billing mediation. Experience in cloud-based mediation solutions (AWS, Azure, GCP) is a plus. Knowledge of 5G mediation and real-time charging architectures is an advantage.
Posted 2 days ago
0.0 - 4.0 years
0 - 2 Lacs
Gurugram
Work from Office
• Manage calls transferred by the Telemarketing (TM) team. Sales Process Adherence: Benefits • Complimentary two-way cab services. • Annual increments and appraisals. Sunita (HR) 9837688625,9811293404 Sunitahr744@gmail.com
Posted 2 weeks ago
5 - 8 years
6 - 7 Lacs
Gandhidham
Work from Office
Roles and Responsibilities Manage HR generalist activities, including employee life cycle management (recruitment, onboarding, training & development). Ensure compliance with labor laws and regulations related to industrial relations. Develop and implement effective communication strategies to maintain a positive work environment. Collaborate with senior leadership to drive business objectives through people initiatives. Provide guidance on company policies, procedures, and best practices. Desired Candidate Profile 5-8 years of experience in Human Resources or Industrial Relations role. Strong understanding of HR Generalist Activities, including recruitment, onboarding, training & development. Excellent knowledge of labor laws and regulations related to industrial relations. Please share your resume, Bhavesh.vyas@sal.edu.in
Posted 1 month ago
3 - 5 years
3 - 4 Lacs
Mumbai
Work from Office
Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents
Posted 1 month ago
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