Customer Service Manager

You will be responsible for handling customer inbound queries through various customer channels. Moreover, you will be monitoring and analyzing customer service metrics and Net Promoter Score for the brand. In addition, you will collaborate with other departments to ensure a seamless customer experience throughout the entire customer journey. You will also provide support and input in new product development. Furthermore, you will utilize MS Excel to analyze customer data and trends, providing insights to drive strategic decision-making. - Handle customer inbound queries through various customer channels. - Monitor and analyze customer service metrics and Net Promoter Score for the brand. - Collaborate with other departments to ensure a seamless customer experience throughout the entire customer journey. - Provide support and input in new product development. - Utilize MS Excel to analyze customer data and trends, providing insights to drive strategic decision-making. Blue Nectar is a fast-growing D2C brand in the luxury ayurvedic beauty and wellness space. Started by IIT IIM alumni, Blue Nectar is on a fast-paced growth trajectory across its target markets in India, the US, and the UK.,