As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of the customer service department. Your key responsibilities will include: - Responding to customer inquiries, complaints, and escalations in a timely manner. - Developing and implementing customer service policies, procedures, and standards. - Setting customer satisfaction goals and working with the team to achieve them. - Utilizing your working knowledge of customer service software and office suites. - Analyzing data and preparing reports to improve customer service efficiency. Qualifications required for this role include: - Proven experience in a customer service management role. - Strong communication and interpersonal skills. - Ability to prioritize and manage multiple tasks efficiently. - Proficiency in analyzing data and generating insights. - Familiarity with customer service software. Please note that this position is full-time, permanent, and open to freshers. The work location for this role is in person.,

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Customer Service Manager