Community Manager

We're Hiring: Community Manager for our client (Fintech Company)

• Location: Hyderabad/ Remote
• Experience: 2+ Years
• CTC: ₹11 LPA

• Domain:

  Web3

• Apply at: 𝗰𝗮𝗿𝗲𝗲𝗿@𝘅𝗼𝗺𝗶𝗿𝗼.𝗰𝗼𝗺

Role Overview

Community Manager (Manager Level)

Key Responsibilities

• Community Operations

• Own day‑to‑day management of

  Discord, Telegram, Reddit, X

  and other channels.
• Set and enforce

  community guidelines

  ; keep spaces friendly, inclusive, and compliant.
• Build and manage a roster of

  moderators

  (contract/part‑time) and

  ambassadors

  ; set schedules and SOPs.

• Programming & Engagement

• Plan the calendar: weekly prompts, product education threads, tutorials, contests, and

  AMA/Twitter Spaces

  .
• Ship

  quests/campaigns

  (e.g.,

  Galxe, Zealy, QuestN

  ) with anti‑sybil gating and on‑chain/off‑chain tasks.
• Partner with Marketing to create

  snackable content

  (how‑tos, carousels, short clips) the community can share.

• Growth & Partnerships

• Identify relevant communities and KOLs; arrange collaboration AMAs, cross‑posts, and event swaps.
• Support event presence (virtual or physical) with pre‑hype, live coverage, and post‑event follow‑ups.

• Support & Escalations

• Triage product questions; maintain an up‑to‑date

  FAQ/Help

  index and pinned resources.
• Run an escalation path to Ops/Support; track issues and resolutions.

• Safety, Security, & Compliance

• Implement anti‑spam/anti‑bot measures and phishing alerts; coordinate with Security on incident playbooks.
• Ensure messaging respects

  Web3/Fintech compliance

  (no financial advice, clear disclaimers where needed).

• Insights & Reporting

• Turn conversations into

  feature requests/bug reports

  with priority tags.
• Own weekly metrics, monthly deep‑dives, and quarterly retros with recommended actions.

Scope of Work (What this role will deliver)

• Foundational Docs

  : community guidelines, mod handbook, tone & response guide, crisis playbook.

• Programs

  : ambassador program, community quests, referral loops, newcomer onboarding flow.

• Content

  : AMA kits, event run‑of‑show, recap threads, tutorial posts, template replies.

• Events

  : 2–4 community events/month (AMAs/Spaces/Workshops) with guests or internal speakers.

• Feedback Loop

  : monthly insights report to Ops/Product with top issues and wins.

• Tooling Setup

  : moderation bots, role gating, dashboards, ticketing, and alert channels.

Tool Stack (examples)

• Discord

  : Admin settings, roles, channel design,

  AutoMod

  , Slowmode,

  Dyno

  ,

  Carl‑bot

  ,

  MEE6

  (or similar).

• Telegram

  :

  Combot

  ,

  Shieldy

  ,

  Controller Bot

  ,

  Rose

  (or similar) for analytics and anti‑spam.

• Gating & Roles

  :

  Guild.xyz

  ,

  Collab.Land

  , token/NFT role gates as applicable.

• Quests/Campaigns

  :

  Galxe

  ,

  Zealy (Crew3)

  ,

  QuestN

  .

• Community Analytics/CRM

  :

  Common Room

  ,

  Orbit

  ,

  Threado

  (or internal dashboards).

• Scheduling & Spaces

  : Luma/Link3/Twitter native tools.

• Docs/Ticketing

  : Notion/Jira/Trello; Sheets for rosters and schedules.

We prioritize security, privacy, and brand safety; pick bots with a good track record and minimal required permissions.

Candidate Profile — Must Haves

• 2–3 years

  in community management (Web3/crypto, fintech, or developer tools strongly preferred).
• Native‑level command of

  Discord/Telegram

  operations and moderation.
• Experience setting up

  anti‑spam/anti‑phishing

  protections and role/permit systems.
• Proven record running

  AMAs/Spaces

  and shipping quests without attracting only airdrop hunters.
• Comfortable writing

  clear, helpful copy

  and handling tough conversations calmly.
• Data‑minded: turns raw chat into insights and can present reports.

Nice to Have

• Experience launching ambassador programs; basic

  design/edit

  skills for social assets.
• Familiarity with basics of

  on‑chain activity

  , wallets, and common Web3 scams.
• Regional language skills for India/APAC audiences.