Community Manager

Location: GIFT City, Gandhinagar

Who are we?

Collated Ventures is a new-age real estate company with a vision to create developments that help communities and businesses thrive. Led by Shaan Zaveri, Gaurav Gadhecha, and Aniruddh Jhaveri, our dynamic team possesses a solid track record in the field of real estate development and property management.

We design and develop purpose-built real estate projects with a service-led approach, appealing to a discerning audience. With people people-first approach and a transparent engagement model, we strive towards a high level of client satisfaction. Our portfolio includes diverse projects such as community living, senior living, experiential retail, flexible workspaces, and urban communities.

Job Summary:

FLEXONE is a Grade A commercial building with a gross development area of 5,11,000 sq. ft. This 20-storey building seamlessly blends modern architecture with premium build quality, focusing on creating an enhanced work environment.

Located within GIFT City - SEZ, FLEXONE offers flexible spaces, thoughtful amenities, and a people-centric approach, all designed to support business growth and success.

The Community Manager will be the face of our managed workspaces, responsible for creating a welcoming atmosphere, managing member relations, and organizing community events. This role requires a proactive, friendly, and organized individual who can effectively manage the daily operations of the managed workspaces while promoting a strong sense of community among members.

Job Responsibilities:

1.      Community and Engagement:

• Host client events, including fintech-focused and community-building events within the GIFT community.
• Participate in community events, including talk shows and networking opportunities, to increase our visibility.
• Foster a sense of community within the workspace, enhancing engagement among clients.

2.      Sales Management for Specific Flex Works:

• Conduct tours and actively sell available seats/cabins and inventory.
• Work with sales leads and the sales team to close incoming inquiries.
• Close resource leads for assigned flex work, ensuring maximum occupancy.

3.      Client Legal Contracts:

• Manage client contracts from onboarding through their entire tenure at the flex works.
• Track contract amendments and update with addendums in coordination with the legal team.
• Ensure proper legal closure and documentation when clients exit the flex work.

4.      Client Billing and Invoicing Coordination:

• Follow up on monthly billing with new clients in collaboration with the accounts team.
• Coordinate billing for resources such as meeting rooms, event spaces, meeting rooms, conference and other community spaces.
• Ensure timely collection of monthly payments from all clients, following up when necessary.

5.      Inventory Management:

• Create and update regular reports on the monthly status of seat availability.
• Coordinate with the accounts team for client exits and adjust inventory accordingly.
• Oversee the onboarding process for new clients, ensuring seamless integration.

6.      Event Management for Clients:

• Plan and execute client events at the flex works, including decorations during festivals and other special occasions.
• Manage external events hosted at the workspace.
• Gather feedback from event participants and hosts for continuous improvement.
• Promote events through social media, boosting FLEXONE’s visibility and engagement.

7.      Client Relationship Management:

• Oversee the onboarding process for new clients and co-workers in coordination with internal teams.
• Complete all required handover documentation and obtain necessary approvals.
• Manage the client exit process, including final documentation and signoffs.
• Handle client escalations, providing regular updates throughout the ticketing process.
• Conduct quarterly client feedback surveys, reporting insights to stakeholders.
• Maintain and update the master database of clients and co-workers in the CRM system.

8.      Maintenance Management:

• Ensure timely resolution of client-raised maintenance tickets and communicate updates within the specified turnaround time (TAT).
• Maintain compliance for the flex spaces, ensuring all regulatory standards are up to date and within validity.

9.      Marketing – Lead Generation:

• Support lead generation efforts by collaborating with the marketing team.
• Develop strategies to attract potential clients through various channels, contributing to occupancy growth.

10.  Operations – Amenities Management:

• Manage and ensure the availability of amenities for clients, coordinating with the facilities team to address any operational gaps.
• Regularly assess the flex work’s amenities to ensure they meet client expectations and operational standards.

11.  Sales:

• Contribute to the sales pipeline by working with the sales team to drive occupancy.
• Provide input and feedback to ensure that the sales strategy is met.

12.  Facility Upkeep:

• Oversee daily operations to ensure the standards are maintained.
• Conduct daily inspections of the flexible works, reporting any cleanliness or maintenance issues.
• Monitor housekeeping and security services, ensuring updates are communicated to the Facility/Operations Manager.
• Collaborate with the Facility Manager to promptly address any identified gaps.

Requirements:

1.      Bachelor’s degree in business, Hospitality, Marketing, or a related field.

2.      Proven experience of 2-5 years in sales, marketing, and hospitality.

3.      Knowledge of CRM and member management systems.

4.      Strong people-oriented approach with exceptional communication and presentation skills.

5.      Understanding of real estate and/or managed spaces is a surplus