Roles & Responsibilities Understand customer needs and consult them on suitable AI programs Clearly communicate service features, benefits, and outcomes Manage the end-to-end sales funnel from inquiry to enrollment Maintain accurate records in CRM tools and follow-up timely Achieve and exceed sales targets while maintaining quality conversations Collaborate with marketing and operations to improve customer experience Stay updated with product knowledge, market trends, and competitor offerings Preferred Candidate Profile Were looking for candidates who are: Communicative & Fluent : Strong verbal and written communication in Hindi & English Consultative in Approach : Can identify user pain points and suggest tailored solutions Emotionally Intelligent : Have empathy, active listening , and patience—especially with first-time digital learners Sales-Driven : Motivated by goals and capable of closing high-volume enrollments Digitally Comfortable : Familiar with tools like WhatsApp Business, CRM, Zoom, and Google Meet Self-Starters : Thrive in a remote setup , without micro-management Team Players : Open to collaboration, feedback, and continuous learning Fast Learners : Able to adapt quickly to evolving scripts, strategies, and products
Growthyfai seeks a Community Manager to support & engage learners, host events, drive discussions, resolve queries & boost adoption. 02 yrs exp, tech background & strong communication preferred
Role Overview We are seeking a Community Manager to lead, engage, and support our growing online community. This role blends community relationship building, technical enablement, and member success helping learners use our digital tools effectively, driving adoption, and ensuring a vibrant, informed, and engaged community. You will be the bridge between our members, product, and internal teamsensuring that our learners feel supported, valued, and empowered. Key Responsibilities Member Support Serve as the primary point of contact for member queries via calls, messages, emails, and community platforms. Provide timely and personalized solutions to AI Tools and technical concerns. Proactively follow up to ensure resolution and satisfaction . Relationship Management Build and nurture long-term relationships with members. Ensure members feel valued through personalized interactions . Collect and share feedback to improve the overall member experience . Community Engagement & Growth Host virtual meetups, webinars, and Q&A sessions to enhance engagement. Foster peer-to-peer networking, discussions, and collaborations within the community. Value Systems Alignment Prioritizes customer experience and support above all else. Demonstrates empathy, active listening, and understanding in all interactions. Committed to driving customer success and building long-term relationships. Technical Systems Proficiency Good understanding of technical systems and operational workflows. Demonstrated ability to quickly learn, adapt, and work efficiently with diverse technical platforms. Skilled in troubleshooting, optimizing, and maintaining system performance. Administrative Tasks Maintain accurate records of member interactions, feedback, and resolutions using CRM tools. Track and report key metrics such as member satisfaction and retention rates. Coordinate with other teams to address escalations or provide additional support. Skills & Qualifications Strong Communication : Exceptional verbal and written skills with empathy-driven engagement. Familiarity with AI Tools and their usage is a must Customer Centric : Experience in customer service, client management, or community engagement. Organization : Strong multitasking, prioritization, and record-keeping skills. Technical Proficiency : Familiarity with CRM systems, community platforms, AI tools, and messaging/email platforms. Problem-Solving : Ability to moderate discussions, resolve conflicts, and address member concerns. Proactiveness : Anticipate member needs and offer proactive solutions. Emotional Intelligence : Patience, adaptability, and the ability to connect with diverse members. Preferred Qualifications 0–2 years of experience in community management, customer success, or related roles . Technical Educational background (Preferred: Computer science, IT, or related fields) Age limit: 21- 26 Experience in EdTech or digital products . Knowledge of different AI tools Hands-on experience with CRM tools and community platforms. Event hosting or moderation experience (online).
Role Overview The Sales Associate will play a key role in guiding prospective learners through our consultation and enrollment process. The position requires professional communication, active listening, structured follow-ups, and the ability to present program value effectively . This role directly contributes to learner success and organizational growth. Key Responsibilities Lead Communication Engage with incoming leads via calls, WhatsApp, and email Assess learner needs and guide them toward suitable program paths Consultative Sales Explain program structure, benefits, learning outcomes, and placement relevance Address questions and assist prospects in making informed decisions Enrollment & Conversion Conduct structured follow-ups Manage inquiry-to-enrollment pipeline Close admissions as per monthly targets Coordination & Reporting Maintain accurate lead records in CRM Provide timely reports and performance updates Collaborate with operations for smooth learner onboarding Value Systems Alignment We are looking for individuals who demonstrate: Professional Integrity in communication and conduct Learner-First Mindset and empathy in conversations Consistency and discipline in daily work execution Ownership of outcomes and responsibilities Commitment to continuous learning and self-development Technical Proficiency Candidates should have or be willing to quickly develop: Working knowledge of CRM software Competency with Google Workspace / Email / WhatsApp Business Understanding of pipeline and follow-up systems Basic familiarity with AI and digital learning tools (training support provided) Required Skills Strong verbal and written communication Confidence in handling structured sales conversations Ability to build rapport and maintain clarity in calls Organized and dependable follow-up and record-keeping habits Target-driven approach and performance accountability Fluency in English and Hindi Preferred Qualifications 0- 2 years of experience in Sales, Business Development, Customer Success, or EdTech engagement Prior experience in phone-based communication roles is an advantage Interest in technology, upskilling, and professional development Prior experience in EdTech or digital products is a plus Application Process Interested candidates may submit: Resume A 60 to 90 second Voice or Video Introduction Please send to: hr@growthyfai.com Subject Line: Application Sales Associate Your Name