Community Manager

Role Overview

Community Manager

You will be the bridge between our members, product, and internal teamsensuring that our learners feel supported, valued, and empowered.

Key Responsibilities

Member Support

• Serve as the

  primary point of contact

  for member queries via calls, messages, emails, and community platforms.
• Provide

  timely and personalized solutions

  to AI Tools and technical concerns.
• Proactively follow up to ensure

  resolution and satisfaction

  .

Relationship Management

• Build and nurture

  long-term relationships

  with members.
• Ensure members feel valued through

  personalized interactions

  .
• Collect and share feedback to improve the overall

  member experience

  .

Community Engagement & Growth

• Host

  virtual meetups, webinars, and Q&A sessions

  to enhance engagement.
• Foster peer-to-peer networking, discussions, and collaborations within the community.

Value Systems Alignment

• Prioritizes customer experience and support above all else.
• Demonstrates empathy, active listening, and understanding in all interactions.
• Committed to driving customer success and building long-term relationships.

Technical Systems Proficiency

• Good understanding of technical systems and operational workflows.
• Demonstrated ability to quickly learn, adapt, and work efficiently with diverse technical platforms.
• Skilled in troubleshooting, optimizing, and maintaining system performance.

Administrative Tasks

• Maintain accurate records of member interactions, feedback, and resolutions using CRM tools.
• Track and report key metrics such as member satisfaction and retention rates.
• Coordinate with other teams to address escalations or provide additional support.
  

Skills & Qualifications

• Strong Communication

  : Exceptional verbal and written skills with empathy-driven engagement.

• Familiarity with AI Tools

  and their usage is a must

• Customer Centric

  : Experience in customer service, client management, or community engagement.

• Organization

  : Strong multitasking, prioritization, and record-keeping skills.

• Technical Proficiency

  : Familiarity with CRM systems, community platforms, AI tools, and messaging/email platforms.

• Problem-Solving

  : Ability to moderate discussions, resolve conflicts, and address member concerns.

• Proactiveness

  : Anticipate member needs and offer proactive solutions.

• Emotional Intelligence

  : Patience, adaptability, and the ability to connect with diverse members.

Preferred Qualifications

• 0–2 years of experience in

  community management, customer success, or related roles

  .
• Technical Educational background (Preferred: Computer science, IT, or related fields)
• Age limit: 21- 26
• Experience in

  EdTech or digital products

  .
• Knowledge of different

  AI tools

• Hands-on experience with CRM tools and community platforms.

• Event hosting or moderation experience (online).