Community Manager

Job Description – Community Manager

Location: Noida

Experience: 4-5 years

About the Role:

We are seeking a dynamic and creative Community Manager to build, nurture, and engage our growing online and offline community. As a key liaison between our brand and audience, you will shape conversations, foster relationships, and ensure a vibrant community aligned with our media company’s values and objectives. The ideal candidate will be a skilled communicator, with a deep understanding of social media and community engagement strategies.

Key Responsibilities:

Community Building:

○ Identify and cultivate target communities, both online and offline. ○ Develop and implement strategies to attract and retain active community members.

○ Foster a positive and inclusive community environment.

Community Engagement:

○ Actively participate in community discussions and forums.

○ Respond promptly to community inquiries and feedback.

○ Organize and host online and offline events, such as webinars, workshops, and meetups.

○ Encourage community members to participate in collaborative projects and challenges.

○ Develop and implement community engagement strategies to foster brand loyalty and grow our audience base.

○ Draft and execute monthly engagement plans based upon the platform Polls, QnA, Contest and many more

○ Actively monitor, respond and manage interactions across all social media platforms, forums, and community channels.

Content Creation/Collaboration:

○ Partner with the content team to create campaigns and initiatives that resonate with the community.

○ Curate relevant content to share with the community.

○ Develop and execute social media strategies to increase brand awareness and engagement.

○ Monitor social media analytics to measure the impact of community initiatives.

Analytics and Reporting:

○ Track key metrics to measure community growth and engagement.

○ Use data insights to inform future community strategies.

○ Monitor community metrics (engagement, growth, sentiment) and report on key trends and insights.

○ Use data to identify areas for improvement and develop actionable plans.

Moderation and Compliance:

○ Ensure that all user-generated content is moderated and adheres to community guidelines and brand standards.

○ Address and resolve escalations or conflicts diplomatically.

Networking and Advocacy:

○ Build relationships with key influencers, advocates, and partners to strengthen the community presence.

○ Represent the company at industry events, panels, or media-related gatherings to increase visibility.

Key Skills and Qualifications:

• Educational Background: Bachelor’s degree in Media, Communications, Marketing, or related field.
• Experience: 5 years in community management or social media marketing, or similar roles (media industry preferred).

Skills:

• Strong communication and interpersonal skills.
• Experience in managing and growing online communities on platforms like Instagram, YouTube, X (formerly known as Twitter) and LinkedIn. Creative problem-solving with an audience-centric mindset.
• Familiarity with analytics tools (Google Analytics, Hootsuite, or similar). Ability to multitask and prioritize tasks.
• Passion for education and a desire to make a positive impact.