Community Manager

Job Title

Experience:

Reports To:

Location:

Role Summary:

creating, growing, and managing an active, exclusive online community

Key Responsibilities:

1. Strategy & Growth

• Develop and execute a

  community engagement strategy

  aligned with the real estate cycle and local market trends (e.g., peak selling seasons, regulatory changes).
• Design and implement effective

  onboarding programs

  to quickly integrate new brokers into the community, demonstrating immediate professional value.
• Monitor and analyze community

  Key Performance Indicators (KPIs)

  , including active membership, engagement per post, event attendance, and contribution to App feature adoption.

2. Content & Engagement

• Curate and create exclusive content

  focused on real estate professional development, such as:
• Advanced usage tutorials for App features (e.g., CRM integration, listing management).
• Market reports and predictive analytics.
• Legal and regulatory updates (e.g., changes to escrow, disclosures).
• Sales and negotiation best practices.

• Facilitate peer-to-peer networking

  and geographical discussion groups to encourage lead sharing, co-broking opportunities, and local market intelligence exchange.
• Plan and execute virtual and possibly in-person events (e.g.,

  local market roundtables, expert Q&A with top brokers, product sneak peeks

  ).

3. Moderation, Standards, and Feedback

• Establish and strictly enforce the

  Community Code of Conduct

  to maintain a professional, respectful, and legally compliant environment (e.g., prohibiting unauthorized solicitation or unethical behavior).
• Act as the

  moderator and troubleshooter

  , quickly resolving conflicts and ensuring discussions remain productive and focused on professional growth.
• Systematically

  collect, categorize, and prioritize broker feedback

  on the App's functionality, usability, and required integrations, serving as the "Voice of the Broker (VoB)" to the Product team.
• Collaborate with the Customer Success team to provide proactive answers and address common questions raised within the community.

Required Qualifications & Skills Experience:

• 3+ years of professional experience in

  Community Management, Member Relations, or Digital Marketing

  , ideally within the

  Real Estate, PropTech, or Brokerage

  industry.
• Proven experience in managing communities for a professional audience (B2P/B2B).
• Experience working cross-functionally with Product, Legal, and Sales teams.

Technical & Soft Skills:

• Strong Real Estate Acumen:

  Working knowledge of the broker life cycle, listing process, market terminology, and key challenges faced by agents/brokers.

• Compliance Awareness:

  Understanding of basic real estate compliance, fair housing laws, and professional conduct standards.

• Exceptional Communication:

  Outstanding professional writing and verbal communication skills, capable of hosting events and leading discussions.

• Data Fluency:

  Ability to track KPIs, interpret community data, and turn insights into actionable strategic plans.

• Proactive and Resourceful:

  Highly skilled in relationship building and identifying new content or networking opportunities for members.