Community Manager

As a proactive and people-oriented Community or Center Manager, your role will involve leading the operations of a co-working space by combining team management, customer experience, and community engagement. Your responsibilities will include: - **Team Management:** Leading and managing on-site teams including the facility manager, sales executive, housekeeping, and support staff. - **Operations Oversight:** Ensuring smooth day-to-day operations of the center including space maintenance, security, supplies, and vendor coordination. - **Sales & Revenue:** Supporting the sales team to convert leads, upsell services, and meet occupancy targets. - **Community Engagement:** Fostering a sense of community by organizing events, engaging members, and being the go-to point for tenant needs. - **Customer Experience:** Maintaining high satisfaction levels through prompt issue resolution, friendly service, and consistent member interaction. - **Reporting & Compliance:** Keeping track of center performance, handling billing/invoicing coordination, and ensuring adherence to company policies. - **Space Utilization:** Monitoring and improving workspace usage efficiency and aesthetics to reflect a modern, welcoming environment. Qualifications required for this role include: - **3-5 years of experience** in operations, hospitality, or co-working space management. - Prior experience in **managing teams** and multiple functions under one roof. - Strong **people skills** with a passion for customer service and community building. - **Sales-oriented mindset** with the ability to support conversions and retention. - Ability to **multitask**, stay organized, and adapt in a fast-paced environment. - Excellent **communication skills** - written and verbal. - Comfortable using **CRM systems**, productivity tools, and basic reporting software. Please note that this is a full-time, permanent position with a day shift schedule and requires in-person work.,