Community Manager

Community Manager — Nuuk

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About Nuuk

At Nuuk, we are on a mission to Make Appliances Great Again. We build products that combine Nordic minimalism with rugged reliability — appliances that look beautiful, work flawlessly, and last long.

Being design-first, function-always isn’t just our motto; it’s the core of how we think about engineering, and quality. To make world-class appliances, we rely deeply on our Product Qualification team, the frontline guardians of product excellence. We are looking for people who are passionate about product and quality, who are hungry to work with a young and driven team - work on  great products, learn new technology and grow with the business. We are looking for people with a long term view to be a part of Building Nuuk.

Learn more: nuuk.in

Follow us: @mynuuk

Role Overview

The Community Manager is one of the most crucial roles at Nuuk. You will lead the Nuuk Community Desk—our in-house customer experience team—built deliberately to keep customer service authentic, empathetic, and deeply personal.

You’ll manage every customer touchpoint and shape how people experience the Nuuk brand. This is a highly cross-functional, high-impact role where the insights you uncover will directly influence product development, post-sales experience, brand communication, and business strategy.

This role is ideal for someone who is empathetic, articulate, curious, and excited to build something from scratch with founders who deeply value customer-centricity.

Why This Role Matters

This is not a typical customer service role. This is Nuuk’s customer voice, customer advocate, and front-line ambassador.

What You'll Own

1. Community Desk Leadership (Customer Experience)

• Manage all customer touchpoints: Phone, Email, WhatsApp, Social Media DMs, and IVR.
• Ensure best-in-class First Contact Resolution (FCR) across channels.
• Maintain customer communication that is consistent with the Nuuk brand — calm, empathetic, modern, and solution-oriented.
• Build processes, workflows, and quality benchmarks to deliver world-class customer experience.
• Ensure all communication reflects Nuuk’s customer-first philosophy and empathy-driven approach.

2. Technology & Process Excellence

• Integrate smart tools (AI assistants, bots, IVR systems, knowledge bases, ticketing systems) to build a frictionless service experience.
• Drive automation to increase speed, reliability, and operational efficiency.
• Identify breakdowns in CX journeys and propose actionable improvements.

3. Insights & Cross-Functional Collaboration

• Log, structure, and present customer insights and patterns.
• Feed insights into New Product Development (NPD), post-sales strategy, and pre-sales communication.
• Work closely with Brand, Consumer Insights, Product, Sales, and leadership teams to influence decisions with real customer data.

4. Community Building

• Build and manage NUUK Insider — our core customer and community base on WhatsApp, Instagram, and other platforms.
• Ideate and execute engagement-led communication and content with the Brand team.
• Create a feedback-rich, loyal, and active community around the Nuuk ecosystem.

5. Offline & New Channel Activations

• Brainstorm new activation ideas with leadership to bring Nuuk’s brand experience offline.
• Execute, manage, and measure success of community activations and engagement initiatives.
  

Who We're Looking For

• 1–1.5 years of experience (freshers with exceptional communication and ownership mindset welcome).
• Excellent written and spoken communication skills.
• Strong problem-solving ability with a data-driven approach.
• Empathetic and customer-obsessed—loves helping people.
• High ownership, high curiosity, and eagerness to build systems from scratch.
• Excited about a cross-functional role and learning across teams.

Your work will directly shape:

• How customers feel about the brand
• What products we build next
• How we communicate
• How the company grows
  

Growth Path

This is designed as a 1-year rotational role. After a year of leading the community desk, you will transition into one of the teams you’ve worked closely with—Brand, Consumer Insights, Product, or Sales—based on your strengths and interests.

Perks

• Work closely with founders daily
• High autonomy, high impact
• Exposure across brand, product, sales, and CX
• Significant learning and steep growth curve
• Opportunity to build a team and CX systems from the ground up

At NUUK, we’re on a mission to Make Appliances Great Again. Apply now and let’s build something extraordinary together!

Nuuk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.