Community Associate

Community Associate — Nuuk

Location:

Type:

Experience:

About Nuuk

At Nuuk, we are on a mission to Make Appliances Great Again. We build products that combine Nordic minimalism with rugged reliability — appliances that look beautiful, work flawlessly, and last long.

Being design-first, function-always isn’t just our motto; it’s the core of how we think about engineering, and quality. To make world-class appliances, we rely deeply on our Product Qualification team, the frontline guardians of product excellence. We are looking for people who are passionate about product and quality, who are hungry to work with a young and driven team - work on  great products, learn new technology and grow with the business. We are looking for people with a long term view to be a part of Building Nuuk.

Learn more: nuuk.in

Follow us: @mynuuk

Role Overview

Community Associate

At Nuuk, We’re Building Something Different

We believe every customer conversation matters.

We believe empathy is a strategy, not a soft skill.

We believe great products deserve great service.

If this resonates with you, you’ll thrive here.

Who We're Looking For

• 0–1 years of experience (freshers welcome).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and willingness to learn.
• Calm under pressure and naturally empathetic.
• Organized, detail-oriented, and reliable.
• Enjoys talking to people and helping them.
• Comfortable working across multiple teams and tools.
  

Why This Role Matters

first human connection customers have with Nuuk

The trust you build shapes how people perceive our brand.

This role is perfect for juniors who want:

• Exposure to customer experience, brand, product, and operations
• High ownership early in their career
• A direct impact on customer happiness and company growth
• A chance to grow into senior roles within one year

What You Will Do

1. Customer Support & Query Resolution

• Handle customer queries across

  Phone, Email, WhatsApp, Social Media DMs, and IVR

  .
• Provide clear, empathetic, timely resolutions to ensure

  high First Contact Resolution (FCR)

  .
• Communicate in a tone that reflects

  Nuuk’s brand voice

  — calm, minimal, solution-oriented.
• Follow SOPs while genuinely connecting with the customer.

2. Customer Experience

• Ensure every interaction is empathetic and

  customer-first

  .
• Understand customer frustrations and escalate when needed.
• Maintain service quality and consistency across all touchpoints.
• Identify recurring issues and share them with the team.

3. Process & Technology Adoption

• Use internal tools, CRM systems, bots, FAQs, and IVR flows efficiently.
• Suggest improvements where processes can be smoother or faster.
• Flag bugs or breakdowns in the customer journey.

4. Insights & Reporting

• Log detailed notes from customer interactions.
• Share insights with the Community Manager for product development, post-sales planning, and communication improvements.
• Help maintain updated FAQs and customer knowledge bases.

5. Community Support

• Assist in managing our

  Nuuk Insider

  community on WhatsApp & Instagram.
• Share announcements, respond to questions, and support engagement activities.
• Work with the brand team on simple communication tasks and customer-facing updates.

Join Us

At NUUK, we’re on a mission to Make Appliances Great Again.

Apply now and let’s build something extraordinary together.

Nuuk is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.