10 Community Building Jobs

Role & responsibilities CUSTOMER EXPERIENCE MANAGER You will turn customers into long-term brand advocates by delivering world-class support, proactive communication, and personalized wellness experiences. Key Responsibilities Customer Journey Optimization - Own and enhance the entire customer experience cycle from inquiry to post-purchase. - Develop educational content (onboarding guides, video tutorials, webinars). - Implement customer feedback loops to improve products & services. Customer Support & Service Excellence - Set up & manage multi-channel support (WhatsApp, Email, Calls, Social Media). - Reduce response & resolution times by optimizing SOPs. - Build a pre-written FAQ & response database to streamline common queries. - Train & manage a customer support team to ensure 100% satisfaction. Retention & Loyalty Programs - Develop a customer loyalty & referral program to drive repeat purchases. - Track Net Promoter Score (NPS) & Customer Satisfaction (CSAT) to measure success. - Identify customer pain points & collaborate with product & marketing teams to improve engagement. After-Sales & Warranty Support - Implement a smooth returns, maintenance & warranty process for ice baths, saunas, and red light therapy panels. - Work with the Product & Operations Team to ensure quick service resolution. - Track product defects, return rates, and service tickets to enhance quality control. CRM & Data-Driven Customer Insights - Implement & manage a Customer Relationship Management (CRM) system (HubSpot, Odoo, Zoho). - Use customer data & AI automation to personalize interactions & increase engagement. - Analyze buying behavior to predict & drive repeat purchases. Community Building & Brand Advocacy - Engage with customers through social media, wellness events, and email marketing. - Encourage & manage user-generated content (testimonials, reviews, transformation stories). - Convert satisfied customers into brand ambassadors through influencer referral programs.

This role is for one of Weekday's clients Salary range: Rs 600000 - Rs 900000 (ie INR 6-9 LPA) Min Experience: 1 year Location: Faridabad, Palwal, greater noida, NCR JobType: full-time Key Responsibilities: Communication & Representation Represent the company in all on-campus forums, meetings, and events. Act as a bridge between students and the central team. Host and moderate events, webinars, and student town halls. Event Management & Student Engagement Plan, organize, and execute high-impact events, orientations, contests, and celebrations. Lead student clubs and interest groups, fostering active participation and leadership. Develop and implement new community engagement initiatives. Data Management & Documentation Maintain up-to-date records of student involvement, grievances, events, and resolutions. Submit regular reports with insights and suggestions. Use tools like Excel/Sheets, CRM for data tracking. Leadership & Student Support Serve as a mentor and guide for students facing academic or personal challenges. Manage student grievances and maintain a safe, inclusive environment. Promote a culture of discipline, mutual respect, and responsibility. University Liaison & Diplomacy Build and maintain strong working relationships with university staff and authorities. Ensure the company is seen as a professional, value-adding partner. Coordinate with campus departments for approvals, venue bookings, and support. Core Skills & Competencies 1. Exceptional Communication & Public Speaking Fluent, confident, and engaging speaker. Able to address large groups, moderate discussions, and represent the company in formal settings. Skilled in adapting tone and language based on audience students, university officials, or partners. 2. Event Planning & Creative Campaigning Proven ability to conceptualize, plan, and execute engaging events, competitions, cultural fests, orientation programs, etc. Brings fresh, innovative ideas that reflect students interests and align with the company's goals. Manages budgets, timelines, vendors, and promotion strategy effectively. 3. Pulse of the Community Continuously gathers informal and formal feedback from students to stay updated on their moods, concerns, and preferences. Designs engagement activities that spark joy, pride, and belonging within the student body. Creates campaigns that are not only fun but mission-driven. 4. Club & Community Management Leads multiple student clubs and interest groups. Identifies leaders within the student body and grooms them for responsibility. Oversees regular student activities, ensuring participation and purpose. 5. Leadership & Decision-Making Strategic thinker and action-oriented. Assigns roles, holds people accountable, and maintains discipline. Balances warmth with authority; commands respect while remaining approachable. 6. Responsiveness & Reliability Available beyond the standard 95 schedule, especially in crisis or event situations. Maintains prompt communication via calls, emails, and messages. 7. Emotional Intelligence & Empathy Capable of handling student grievances with understanding and discretion. Maintains emotional balance under pressure and helps students regulate theirs. Serves as a trusted advisor during difficult transitions or conflicts. 8. Professionalism & Diplomacy Handles university relations with maturity and tact. Knows when to escalate issues and when to resolve them independently. Builds trust-based relationships with faculty and administration. 9. Conflict Resolution & Crisis Management Anticipates brewing issues and neutralizes them early. Manages student-to-student or student-to-administration conflicts calmly. Capable of stepping in as a strong but fair mediator. 10. Data Tracking & Documentation Tracks participation, feedback, grievances, and resolution timelines using tools like Excel, Notion, Airtable, etc. Ensures every interaction, event, and outcome is documented and reported with transparency. Obsessed with optimization based on numbers and patterns. 11. Negotiation & Persuasion Able to influence stakeholdersstudents, university partners, vendors, etc.towards favorable outcomes. Communicates value propositions effectively in both informal and formal situations. Skilled in proposal creation and pitching value-add to institutions.

This role is for one of the Weekday's clients Salary range: Rs 600000 - Rs 900000 (ie INR 6-9 LPA) Min Experience: 1 years Location: Faridabad, Palwal, greater noida, NCR JobType: full-time Serve as the primary representative and coordinator for all student affairs, community engagement, and university relationships on campus. You will be the key point of contact for students, driving community spirit, managing student clubs, maintaining thorough documentation, and ensuring the institution is positively represented at all levels. Requirements Key Responsibilities: Communication & Representation Act as the on-campus face of the program in all student forums, meetings, and official events. Serve as a liaison between students and the central team. Host and facilitate events, webinars, and student town halls. Event Management & Student Engagement Plan and execute impactful campus events, orientations, competitions, and celebrations. Lead and support student clubs and interest groups, encouraging leadership and active participation. Introduce and implement innovative community engagement programs. Data Management & Documentation Maintain detailed and up-to-date records related to student participation, concerns, events, and resolutions. Prepare regular reports with actionable insights and recommendations. Use tools like Excel/Sheets and CRM systems for effective tracking and reporting. Leadership & Student Support Act as a mentor for students dealing with academic or personal challenges. Address student concerns and foster an inclusive, safe campus culture. Promote discipline, respect, and accountability among students. University Liaison & Diplomacy Develop and nurture strong relationships with university officials and departments. Ensure the program is recognized as a professional and value-driven partner. Coordinate logistics such as permissions, venue bookings, and departmental collaborations. Core Skills & Competencies: Exceptional Communication & Public Speaking Confident speaker with the ability to engage diverse audiences. Capable of moderating events and discussions in both formal and informal settings. Event Planning & Creative Campaigning Experienced in organizing engaging student events and initiatives. Brings fresh ideas that align with student interests and institutional goals. Community Pulse Awareness Gathers regular feedback to stay attuned to student sentiments. Crafts campaigns that foster pride, purpose, and belonging. Club & Community Management Oversees multiple student clubs and leadership development. Ensures consistent engagement and purpose-driven activities. Leadership & Decision-Making Strategic and action-oriented, with strong people management skills. Balances authority and approachability while enforcing discipline. Responsiveness & Reliability Available during non-standard hours as needed, especially during critical events. Maintains consistent and prompt communication. Emotional Intelligence & Empathy Handles student issues with care, understanding, and discretion. Supports emotional well-being and conflict resolution. Professionalism & Diplomacy Manages university relations with tact and maturity. Escalates or resolves issues appropriately and builds institutional trust. Conflict Resolution & Crisis Management Identifies and addresses potential conflicts early. Acts as a calm and fair mediator during disputes. Data Tracking & Documentation Uses tools like Excel, Notion, and Airtable for tracking and reporting. Documents all student interactions and program outcomes methodically. Negotiation & Persuasion Skilled in influencing diverse stakeholders for positive outcomes. Crafts compelling proposals and communicates the value of initiatives effectively. Preferred Skills: Event Management Customer Relationship Management Community Engagement & Development Client and Stakeholder Relations Student Welfare & Support

Role Description: This is a full-time hybrid role for a Brand Manager, located in Surat. The Brand Manager will oversee day-to-day brand management activities, including crafting brand strategies, ensuring brand consistency across various channels, and conducting market analysis. Responsibilities also include coordinating with creative teams to develop and execute branding campaigns, managing budgets, and monitoring performance metrics to drive brand growth. Qualifications: - Experience in Branding, Brand Strategy, and Brand Management - Skills in Creative Communications, Campaign Management, and Community Building - Proficiency in Market Analysis and Performance Metrics - Strong coordination skills with creative teams and stakeholders - Excellent managerial and leadership skills - Ability to work on-site in Surat - Bachelor's degree in Marketing, Business, Communications, or a related field - Experience in a creative agency or similar environment is advantageous.

Job Title: Community Manager Location: Nariman Point, Mumbai Type: Full-time Reports To: Head of Marketing Role Overview: Were looking for a passionate, creative, and highly organized Community Manager to cultivate and grow Kiro Beautys digital presence and customer love. You’ll be the voice of Kiro across our platforms, responsible for building deep relationships with our audience, engaging with our community, and fostering a sense of belonging - both online and offline Key Responsibilities: Engage and Grow: Monitor and respond to comments, DMs, and tagged posts across all social channels (Instagram, YouTube, LinkedIn, Whatsapp & Offline) with the brand voice. Community Building: Launch customer focused IPs and advocacy programs to build and grow the Kiro community. Content Collaboration: Work with content and social teams to surface UGC, customer stories, and community trends. Customer Love: Be the bridge between our customers and internal teams - gather insights, feedback, and ideas from the community and share them with product and marketing. Event Support: Ideate and create community-driven events (virtual & in-person), collaborations, and campaigns. Insights & Reporting: Track community health metrics, engagement trends, and sentiment to help optimize strategy. What We’re Looking For: 4+ years in a community management (preferably in beauty, fashion, lifestyle, or wellness) A natural communicator who genuinely enjoys engaging with people and building connections Deep knowledge of social media platforms, community trends, and internet culture Strong writing and storytelling skills with a tone that’s friendly, empowering, and brand-aligned Self-starter with excellent organization and follow-through Passionate about beauty, inclusivity, and self-expression Good to Have: Experience managing influencer or ambassador programs Bilingual or multilingual communication skills About the Group: KIRO beauty is a home grown Clean Beauty brand which is recently launched by the Patni group. With its differentiated packaging, high quality products and clean positioning it intends to cement its place firmly in the mastige segment of Indian beauty. It already has a D2C presence on it won website, with listings on Amazon and Nykaa. KIRO intends to make its products available both online and offline in stores in India and internationally as KIRO believes that potential for Indian beauty internationally is untapped and has a huge potential. Learn more about the brand on www.kirobeauty.com https://instagram.com/kirobeauty?igshid=ca6gwdc8gsie About Patni group With revenues of over USD 1.5 billion, Patni group straddles across IT, Healthcare and e-commerce. The group has formed a Joint Venture with Amazon. JV has been set up to strengthen Amazon customer services in India and to raise the bar of the online shopping experience. The partnership is the next step in Amazon’s strong ramp up to support their vision of transforming the way India buys and sell. Amazon and Patni group jointly own the companies Frontizo and Appario. AK Patni Group co-founded Patni Computer Systems, India’s 5th largest IT Company with 29 international offices, 21 global delivery centers, over 400 Fortune 1000 companies as Clients and Revenues of over US$ 700 Million. The company was listed on the BSE and the NASDAQ. Along with Patni, the Group also has two other IT Services companies. One is PCS Technology which has been publicly traded on the BSE since 1988. It has more than 4000 people employed and 22 offices across the country. The other company is Kalpavruksh Systems which focuses on providing IT Services to customers in Northern Europe and has offices in Denmark, Sweden, Norway and Germany. Known for being pioneers of the Indian IT story in India, the Patni Group envisioned an opportunity in the India consumption story. Looking at Healthcare as a compulsory consumption the group is focusing its energies in increasing its presence in healthcare. Leveraging IT experience and latest modern medical technologies, Patni Healthcare aims at revolutionizing hassle free healthcare in India. With best doctors, transparent billing system, patient centric designs for personalized and proactive patient care, bed-side tablet check in and check out for patient’s convenience, the Group aims at providing world class patient care in an ethical and transparent way. CURRAE, it’s brand for the hospitals, has generated strong momentum by setting up 4 green field Hospitals in just 12 months across 3 formats i.e. ortho-spine, integrated womencare (Gynaec, IVF &; birthing) and eye care. CURRAE has already won the fastest growing Healthcare Brand in Asia by WCRC and Brand Excellence. Group also runs CURRAE Healthtech Fund, India’s leading Sector Fund with 18 investments, focused on backing entrepreneurs disrupting healthcare through technology. Please refer www.curraehealthtech.com for more details.

Role Description: This is a full-time hybrid role for a Brand Manager, located in Surat. The Brand Manager will oversee day-to-day brand management activities, including crafting brand strategies, ensuring brand consistency across various channels, and conducting market analysis. Responsibilities also include coordinating with creative teams to develop and execute branding campaigns, managing budgets, and monitoring performance metrics to drive brand growth. Qualifications: - Experience in Branding, Brand Strategy, and Brand Management - Skills in Creative Communications, Campaign Management, and Community Building - Proficiency in Market Analysis and Performance Metrics - Strong coordination skills with creative teams and stakeholders - Excellent managerial and leadership skills - Ability to work on-site in Surat - Bachelor's degree in Marketing, Business, Communications, or a related field - Experience in a creative agency or similar environment is advantageous.

Brand & Content Growth Marketing Lead Experience: 7 - 10 Years Exp Salary : Upto USD 3,111 / month Preferred Notice Period : Within 30 Days Shift : 2:00PM to 11:00PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time 12 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : brand development, Content Creation, Copywriting, SOcial Media, Storytelling Good to have skills : Analytics, Community Building, influencer campaigns, paid advertising, user engagement Innoplexus (One of Uplers' Clients) is Looking for: Brand & Content Growth Marketing Lead who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description As Pluto's founding Brand & Content Growth Marketing Lead, you will help us bring Pluto's brand to every ICP in MENA & beyond. You will help us take us from 1000+ businesses who use our products to 1M+ businesses through organic brand & social media growth content strategies. Your goal: drive top-of-funnel impressions by whatever means necessary. Here is a scary secret.. ..this is NOT going to be an easy role. There is TONS to do, and we will be expecting a LOT from you. You will be pushed to take your creative energy to new heights and our brand will be in your hands This role is not for you if: Your content work is boring You have only grown a brand before via paid channels You are camera-shy You do not have experience being an all-around creative: video editing, canvas etc. You rely on many other folks to bring your vision to reality You don't actively rely on data to change your strategies What you will be working on: Creating an experimentation-oriented Brand & Content strategy that will drive our virality across organic channels. Setup marketing operations to re-engage our customers in the most efficient way. Social Media & Brand content creation via mixed channels (Instagram, LinkedIn, TikTok): UGC, videos, webinars, podcasts and more! You will experiment and double down on our top channels. IRL Events: select or build the most impactful events and help Pluto stand out. E-mail marketing: create a marketing strategy that helps us reengage our customers via E-mail marketing Viral activations Innovative and fun marketing initiatives that delight our prospects Pluto is a fast growing startup, the above are examples. Your key KPI is top of funnel exponential growth - how you do this may change based on what you learn! Requirements What is not needed: Fintech Experience B2B SaaS Experience You will stand out if: You have previously lead the growth of your brand, or any other brands (any industry) and taken them to new heights. You have experience working at a high growth startup or a exploding DTC brand. Core requirements: A social media/content portfolio is a must. Creative & Brand Development Strong positioning, storytelling and copywriting abilities to craft brand narratives Experience defining and developing a consistent brand identity (tone, voice, visuals) Expertise in creating engaging content for various platforms (e.g., TikTok, Instagram, YouTube, and LinkedIn). Proficiency with design tools like Figma, Canva, Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects). Video editing skills to create short-form and long-form video content (capcut) etc. Social Media Marketing Deep understanding of platform algorithms, trends, and audience behaviors (especially LinkedIn, Instagram Reels, and YouTube Shorts) Experience with community building and user engagement strategies Paid Advertising Support Ability to work with our Paid Advertisement team and help with their creative strategy Knowledge of running boosted posts, influencer and paid campaigns on Meta, LinkedIn & Google Ads Basic ability to analyze ad performance (boosts) Analytics and Data-Driven Decision Making by tracking metrics like engagement, reach, impression, CTRs, etc. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Pluto is a modern financial operating system for global businesses. We combine global payments infrastructure with intelligent workflow automation to provide businesses with unparalleled insights, control, and automation over their spending. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Role Overview: We seek a proactive Campus ambassador to gather genuine student reviews on Shiksha.com by connecting with students from various institutions via social media. Key Responsibilities: Engage with students on platforms like Instagram, Facebook, LinkedIn, and WhatsApp. Build relationships and encourage authentic reviews. Ensure quality and authenticity of collected reviews. Track progress and suggest outreach improvements. Requirements: 0-2 years of experience in community engagement or social media outreach. Strong communication and networking skills. Active on social media and comfortable interacting with student groups. Working days- 5 days

Position: Manager- Memberships & Community Location: Noida, Mumbai or Hyderabad Onsite working About us: EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Position Overview- The Manager, Memberships & Community is responsible for driving the growth, engagement, and retention of EC-Council’s global membership base. This role aims to build a strong professional community, enhance member value, and foster industry collaboration. By managing membership programs & volunteer networks, the role ensures a vibrant and engaged cybersecurity ecosystem. The manager will develop strategies, oversee operations, and create initiatives that strengthen member participation and professional development. Membership Growth & Engagement Develop and implement strategies to expand and retain the global membership base. Enhance member benefits, resources, and engagement initiatives to drive value. Leverage data analytics to track trends and improve the membership experience. Work with marketing teams to create impactful campaigns and outreach programs. Community Development & Volunteer Management Establish and manage professional communities to foster networking and knowledge-sharing. Recruit, train, and support volunteers, ensuring active engagement and participation. Act as the primary liaison for community leaders, providing resources and best practices. Develop frameworks for governance, operations, and sustainability of communities. Qualifications & Experience Master’s degree in Business Administration, Marketing, Communications, or a related field. 12-15 years of experience in managing membership associations, communities, and volunteer networks. Strong experience in organizing large-scale industry events and professional networking forums. Expertise in stakeholder management, strategic planning, and community engagement. Proficiency in CRM tools, membership management platforms, and digital engagement strategies. Exceptional leadership, communication, and analytical skills. Preferred Skills & Attributes Experience in the cybersecurity or IT sector is a plus. Ability to manage global professional communities and multi-stakeholder initiatives. Strong negotiation skills for partnerships and sponsorships. Passion for building and leading professional networks. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr.in@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy

Are you passionate about sports, community, and creating unforgettable experiences? PadelPark India is seeking a Venue Manager to lead operations, engage players, and build a vibrant Padel community. What You Will Do: Facility Management: Maintain courts, equipment, and facilities to the highest standards. Oversee bookings, and inventory, and ensure smooth operations while keeping ratings high. Customer Engagement: Greet and assist players, manage queries, and promote coaching, tournaments, and events. Build strong relationships to identify growth opportunities. Team Leadership: Recruit, train, and manage staff schedules to ensure excellent service. Motivate your team to meet operational goals. Financial Oversight: Manage budgets, track revenue, and control expenses. Generate performance reports to optimize results. Marketing & Events: Plan and promote tournaments, leagues, and events. Leverage social media and outreach to enhance visibility and participation. Safety & Compliance: Ensure health and safety standards are followed, and conduct regular inspections to maintain a safe environment. Community Building: Collaborate with schools, clubs, and coaches to expand Padels reach. Foster engagement through consistent communication and updates. What We Are Looking For: Education: Degree in sports management, business, or a related field preferred. Experience: Facility or sports management experience is a plus. Skills: Leadership, communication, financial savvy, and a passion for sports. This role is perfect for someone who thrives on teamwork, loves challenges, and wants to grow the sport of padel. Ready to make an impact? Join us! Send your resume to people@padelpark.in