18 Operations Oversight Jobs

Role & responsibilities Operations Oversight: Manage the overall operations of the Zone, providing functional guidance to all departments to standardize operations and ensure alignment with SOPs. Key Account Management: Lead operations for critical clients, ensuring smooth execution and service delivery. Resource Utilization Monitoring: Track manpower, materials, and resource allocation, ensuring optimal usage and minimizing inefficiencies. Timely Reporting: Ensure accurate and timely operational reports in accordance with the Management Information System (MIS) framework. Asset & Risk Management: Implement and monitor asset maintenance and operational risk management strategies to mitigate operational risks and audit non-compliances. Client Feedback Incorporation: Implement client feedback systems for continuous improvement in execution and client relationship management. Knowledge Sharing: Support the knowledge management framework, encouraging sharing of best practices, lessons learned, and industry insights across teams. Preferred candidate profile

Role Overview: You will be responsible for overseeing daily operations and driving employee engagement as an HR and Operations Manager. This role requires a combination of strategic HR leadership and hands-on operational oversight to ensure smooth business processes, punctuality, and staff motivation. Your strong communication skills and problem-solving abilities will be essential in building high-performing teams and efficient workflows. Key Responsibilities: - Human Resources Management - Motivate and engage staff to maintain high-quality work standards. - Cultivate a positive workplace culture emphasizing accountability, collaboration, and growth. - Monitor employee attendance and punctuality, taking corrective actions when necessary. - Support recruitment, onboarding, and training programs to develop a skilled workforce. - Address employee concerns and facilitate conflict resolution. - Operations Oversight - Ensure smooth daily operations across departments and teams. - Collaborate with team leads to manage workflow, resolve bottlenecks, and uphold service levels. - Implement and oversee operational policies and procedures for efficiency and compliance. - Identify areas for process improvement and lead initiatives to boost productivity. - Reporting & Communication - Prepare and deliver regular reports to senior management on operational performance, staffing, and key issues. - Track and analyze metrics related to attendance, output, and team performance. - Communicate updates, expectations, and feedback clearly throughout all organizational levels. Qualifications: - Bachelor's degree in Business Administration, Human Resources, or related field. - 5+ years of experience in HR and/or operations management. - Strong leadership, interpersonal, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in HRIS systems, attendance tracking tools, and productivity software. Preferred Skills: - Experience in a BPO or service-oriented industry. - Familiarity with labor laws and compliance standards. - Knowledge of employee engagement strategies and performance management frameworks. Company Details: The company's website is https://princetonits.com. Work Schedule: This is a full-time position with flexibility to support extended hours or shift-based teams as needed.,

Inventory Management: Maintain accurate inventory records, manage stock levels, conduct regular inventories, and coordinate with suppliers for timely restocking. Operations Oversight: Oversee daily store operations to ensure efficiency, manage cash registers, and process sales transactions accurately. Customer Service: Provide excellent customer service, address inquiries and complaints, and ensure a positive shopping experience for all customers. Store Maintenance: Keep the store clean, organized, and well-merchandised, adhering to safety and visual standards. Sales and Reporting: Implement sales strategies, assist with promotional activities, and prepare sales and inventory reports to analyze performance and identify areas for improvement. Team Coordination: Supervise and guide store staff, and work collaboratively with the store manager to achieve goals and ensure smooth operations.

As a Zonal Operations Manager at Kerala Ayurveda Clinic, you will play a crucial role in overseeing the operational functions of our clinics in the South Zone. Your leadership skills will be essential in ensuring smooth clinic operations, effective workforce management, and driving financial performance, including P&L management. You will take full ownership of the financial health of all clinics in the South Zone by developing and implementing strategies to meet or exceed financial targets, improve revenue generation, and control costs. Tracking and analyzing clinic performance, identifying financial variances, and implementing corrective actions will be part of your responsibilities. Regular preparation of financial reports and KPIs will ensure accountability and profitability. Managing staffing needs, including recruitment, training, performance management, and retention strategies across all clinics, will be crucial for maintaining a skilled and motivated workforce aligned with the company's values and service standards. Implementing training programs to ensure staff is well-versed in Ayurvedic practices and customer service excellence will be essential. You will oversee the daily operations of all clinics in the South Zone, ensuring efficiency, quality, and customer satisfaction. Monitoring and enforcing adherence to operational guidelines, resolving operational challenges, and ensuring minimal disruption to clinic services will be key aspects of your role. Collaboration with the senior management team to implement growth strategies, identify opportunities for expansion, and drive initiatives to enhance market presence in the South Zone will be part of your responsibilities. Maintaining the highest level of customer satisfaction, ensuring compliance with regulations and industry best practices, and serving as the main liaison between the South Zone clinics and the corporate office will be integral to your success. Regular reporting on key metrics, maintaining compliance with company policies and legal requirements, and effective communication with various departments will be essential in this role. This is a full-time position that requires fluency in Malayalam, willingness to travel 50% of the time, and work location will be in person. The benefits include health insurance, leave encashment, paid sick time, provident fund, and the opportunity for a performance bonus. If you have at least 4 years of work experience and possess strong leadership skills in the Ayurvedic industry, we encourage you to apply for this challenging and rewarding position.,

As a background verification team lead at our Kochi office, you will be responsible for overseeing and managing the background verification processes to ensure accuracy, compliance, and timely completion. Your role will involve managing and supporting a team of verification specialists, fostering a positive team environment, and driving performance and development. Your responsibilities will include supervising and guiding the team, conducting regular meetings to communicate goals and expectations, mentoring and training team members, and identifying areas for skill development. You will also oversee the daily operations of the verification process, ensuring adherence to company policies and legal regulations, monitoring workflow for timely processing, and implementing process improvements for efficiency. Quality control is a key aspect of your role, where you will ensure thorough and accurate verifications in compliance with company standards, addressing any discrepancies or issues that arise. You will liaise with clients to understand their verification needs, provide regular updates to senior management, and resolve client issues professionally and promptly. Tracking and analyzing team performance metrics, reporting on key performance indicators, and suggesting strategies for improvement are essential parts of your role. You will also encourage a culture of continuous improvement within the team, gathering feedback to identify areas for enhancement. The minimum qualification required for this role is a graduate degree, with at least 2 years of full-time experience in team leading or management. Strong communication, interpersonal, problem-solving, and critical thinking skills are essential, along with proficiency in MS Office. Fluency in English, both written and spoken, is a must. This is a full-time position with benefits including health insurance and provident fund. The work mode is office-based with a day shift schedule. If you are looking for a challenging role where you can lead a team, drive performance, and ensure quality in service delivery, this opportunity is for you.,

Job Responsibilities: Oversee production operations in the electrical panel division. Manage team of engineers, technicians, and support staff. Ensure timely delivery of quality products. Coordinate with sales, purchase, and design departments. Implement cost control. Required Candidate Profile: Strong leadership and decision-making abilities. Deep technical knowledge of electrical panels. Good problem-solving and project management skills.

As a Strategic Planning professional, you will be responsible for developing and implementing logistics strategies to optimize efficiency and minimize costs. You will conduct risk assessments and engage in long-term planning to ensure effective operations. In the role of Operations Oversight, you will have the responsibility of overseeing Key Result Areas (KRA) and Key Performance Indicator (KPI) deliverables. It will be crucial to ensure that all responsibilities are handled within the specified timelines to meet organizational objectives. Stakeholder Coordination will be a key aspect of this role, where you will be required to coordinate with various stakeholders for the timely delivery of services. Building and maintaining strong relationships with key stakeholders will also be essential for success in this position. Compliance and Safety will be a top priority, where you will need to ensure adherence to company policies, industry regulations, and safety standards. Implementation of procedures to maintain high standards of accuracy and quality will also be part of your responsibilities. In terms of Team Leadership, you will be expected to manage, train, and support the logistics team to achieve performance goals. Creating a positive and productive work environment will be crucial in fostering a motivated and efficient team.,

As a leader at Lenovo, you will be responsible for designing and developing business strategies to drive overall growth within the Tablet business category. Your role will require expertise in Category Management, Portfolio Management, Key Account Management, Online and Offline Channels, and PL ownership. Your key responsibilities will include strategizing and executing business plans for the segment business in India, providing sales and marketing leadership, managing budgets and PL, developing relationships with vendors, overseeing day-to-day operations, and analyzing industry and consumer trends to drive sales growth. Additionally, you will work on creating a 4P plan in collaboration with the AP product category, India Marketing team, and Sales teams to achieve sales and margin targets for both Consumer and Commercial sales teams. Your specialties will include product portfolio and pricing management, relationship management, channel management, leadership with an inclusive style, public speaking, clear communication, and B2B funnel management. To excel in this role, you should have experience leading teams to drive business performance, possess a customer and partner-focused mindset with effective problem-solving skills, have a strong understanding of the technology products industry and local channel dynamics, demonstrate business acumen in sales and marketing management, be results-driven, adaptable to dynamic market conditions, a fast learner with a forward-thinking mindset, and strong problem-solving abilities. Your performance will be measured based on the achievement of sales targets including revenue, gross margins, and activation, effective channel inventory management, increase in market share and premium to market growth, and increase in the share of Premium Tablets. Qualifications for this role include 12+ years of experience in the technology products industry, Channel dynamics, business development, go-to-market strategy, or similar customer-facing roles. Hands-on experience in leading teams and problem-solving skills are essential, along with a degree in Sales and operations. If you are ready to take on this challenging yet rewarding opportunity at Lenovo, apply now and be a part of shaping a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

The Duty Manager at Baywatch Resort Goa is responsible for overseeing daily operations, ensuring smooth guest services, and efficient resort functions. Your role involves demonstrating leadership, problem-solving skills, and a strong commitment to guest satisfaction. As the key point of contact for both guests and staff during your shift, you will coordinate and supervise all resort departments for effective functioning. Ensuring a high standard of guest satisfaction is crucial. Address guest concerns, complaints, and requests promptly and professionally. Handle guest issues or complaints that may arise, escalating when necessary. Supervise guest check-in/check-out processes to ensure adherence to resort policies and courteous interactions following customer service standards. Your responsibilities extend to overseeing all resort departments such as front office, housekeeping, F&B, maintenance, and recreation. Coordinate their activities to ensure effective functioning and address operational issues promptly. Maintain operational standards, compliance with regulations, quality standards, and company policies. As a Duty Manager, you will supervise resort staff during your shift, providing guidance, training, and support to foster a positive work environment. Manage staffing issues, conflicts, and ensure staff motivation and organization. Monitor staff performance, provide feedback, and ensure tasks are completed according to resort standards. Effective communication is key. Maintain clear communication with the Resort Manager, department heads, and team members on operational issues, special requests, and concerns. Conduct shift handovers ensuring relevant information is communicated for seamless transitions. This is a full-time role with benefits including food, paid sick time, paid time off, and Provident Fund. The work schedule involves rotational shifts at the Baywatch Resort Goa.,

You will be the General Manager responsible for leading the all-India sales of Atta and managing the entire value chain, including production to customer delivery. This position requires someone who is passionate about traditional foods, consumer health, and building a strong, values-driven brand. Your main responsibilities will include driving nationwide sales of Atta and grain products through various channels such as retail, institutional, and online. You will also be in charge of developing go-to-market plans, pricing strategies, distribution channels, and promotional activities. In addition, you will oversee various aspects of operations including manufacturing, procurement, supply chain management, logistics, inventory control, and administrative functions. Collaborating with marketing teams, you will be involved in managing social media platforms, digital marketing initiatives, and brand positioning strategies. Furthermore, you will work closely with the accounts team to monitor the Profit and Loss (P&L) statements, budgeting, expense tracking, and overall financial management. As the General Manager, you will also be responsible for building and leading a cross-functional team to support the achievement of organizational goals.,

About the Role: We are hiring an Operations Manager Tools & Delivery Support to lead and streamline our recruitment operations infrastructure. This role is pivotal in ensuring that all recruitment tools and support systems are effectively managed, optimized, and aligned with organizational goals. The ideal candidate will have a strong process mindset , be comfortable with tools and reporting , and bring a passion for operational efficiency and governance . Key Responsibilities: Tool Management & Governance Oversee access, license allocation, renewals, and usage tracking for platforms such as Ceipal, LinkedIn, Monster, Dice, CareerBuilder, and Naukri. Conduct regular audits and usage reviews to ensure compliance and maximize ROI on recruitment tools. Maintain detailed documentation and SOPs for tool access, usage policies, and support workflows. Operations Oversight Manage support ticket queues, resolve tool-related issues, and coordinate with internal stakeholders and external vendors for escalations. Track and report operational KPIs including ticket resolution times, license utilization, and user satisfaction. Drive process standardization and help develop frameworks for consistent service delivery. Reporting & Analytics Create and manage dashboards and reports using Excel, Google Sheets, or Power BI to support decision-making and monitor tool performance. Deliver weekly and monthly operational reports to leadership, highlighting key insights and action items. Process Improvement & Support Identify inefficiencies, recommend process improvements, and help implement solutions to enhance operational performance. Work closely with recruitment and support teams to ensure smooth coordination and timely resolution of issues. Required Skills & Experience: 5 - 8 years in operations, delivery support, recruitment operations, shared services, or BPO support functions. Proficient in tools like MS Excel, Google Sheets; familiarity with Power BI, CRMs or ATS (e.g., Ceipal) is a strong plus. Strong understanding of SLAs, ticket management, audits, and internal compliance processes. Excellent communication skills to interact with internal teams and external vendors. Demonstrated ability to take initiative, manage multiple priorities, and deliver in a fast-paced environment. Good to Have: Prior experience in a staffing firm, recruitment back-office, or tool admin function. Exposure to job portals, sourcing workflows, or recruiter enablement. Experience coordinating with tool vendors and onboarding new platforms.

The purpose at Prudential is to be partners for every life and protectors for every future, creating a culture where diversity is celebrated and inclusion is assured for all individuals including our people, customers, and partners. We provide a platform for our people to excel, make a meaningful impact on the business, and support their career ambitions, making Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are dedicated to making Indians healthier while bridging the health protection gap. As a Zero to One team, we are embarking on a greenfield health insurance deployment in India, focusing on building customer-centric journeys to offer a unique and personalized experience. To support us in this mission, we are seeking a talented individual for the role of Head of Distribution - Banca and CA Partnerships. As the Head of Distribution for Banca and CA partnerships, your responsibilities will include: - Developing partnership strategies and business plans aligned with the overall PHI distribution strategy, focusing on channels such as Banca and CA (e.g., NBFCs). - Re-imagining traditional partnership distribution channels to enhance partner/customer experience, optimize acquisition costs, and increase conversions and penetration. - Identifying and evaluating partnership opportunities in collaboration with relevant teams within the organization. - Designing commercial arrangements to incentivize desired behaviors for sustainable win-win outcomes for both Prudential and partners. - Setting up partnerships across various entities and collaborating with tech, experience, and product teams to create suitable customer and distributor propositions. - Achieving sales plans for new customer acquisition, retention, business mix, and revenue targets. - Working closely with partners and internal teams to understand customer needs and develop appropriate solutions and customer journeys. - Implementing incentive programs for partner staff and FSCs, maintaining relationships with existing partners, and fostering growth of partnerships. - Leveraging technology for partnership onboarding, management, and improving customer experience. - Recruiting, training, and leading a high-performing team while aligning with key stakeholders in product, technology, and operations. - Ensuring day-to-day operations efficiency and compliance with industry regulations and monitoring key performance indicators for the partnership channel. - Evaluating and onboarding new partnerships to tap into new customer segments and products. The ideal candidate should have: - Over 15 years of experience in driving partnerships within the insurance industry. - Proven success in setting up and managing large-scale partnerships with banks or NBFCs. - Strong knowledge of insurance operations, regulations, and market trends. - Excellent leadership, communication, and interpersonal skills. - Any Bachelor's degree; MBA or industry certifications are a plus. - IRDA certification. If you are passionate about consumer behavior, enjoy collaboration, have experience in building processes, are enthusiastic about leveraging digital tools, and thrive in a culture of transparency and accountability, this role may be the perfect fit for you. Location: Mumbai/Bengaluru,

You should have a background in the hospitality industry and only experienced candidates are welcome. Your responsibilities will include handling multiple restaurants, managing bar operations, overseeing Profit and Loss, inventory management, recruiting and managing employees effectively, handling customer complaints, and generating financial reports. You will be required to hire, train, and supervise restaurant staff, create staff schedules to ensure appropriate staffing levels, monitor stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary. It will be your responsibility to take ownership of budgets and implement cost control methods to minimize expenses, address customer needs, comments, and complaints, enforce compliance with health, safety, and sanitation standards, ensure all employees are working within outlined operating standards, and report on financial performance, inventory, and personnel. This is a full-time, permanent position with benefits including food provided. The work schedule is during day shifts. The ideal candidate should have a Bachelor's degree (Preferred) and at least 10 years of experience in restaurant management. The work location is in person.,

Job Title: Operations Oversight Specialist About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: Operations Oversight Specialist Location: Pune Experience: 7 to 12 years Job Summary: We are seeking a highly skilled and experienced Operations Oversight Specialist to join our Technology & Operations team. The ideal candidate will be responsible for overseeing incident and problem management, managing outsourced service providers, and ensuring compliance with various regulatory guidelines. This role requires a strategic thinker with strong analytical skills and the ability to collaborate effectively with various stakeholders. Key Responsibilities: Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations. Manage outsourced service providers to ensure they meet performance and SLAs. Provide oversight on customer support and other operational functions to ensure high-quality service delivery. Ensure the organization remains compliant with regulatory guidelines such as EBA, DORA, RBI, MAS, NYDFS, BSP, and others. Extensively collaborate with internal teams to develop and implement operations oversight policies and procedures as per regulatory requirements. Prepare and present reports on operations oversight and risk management to senior management. Stay updated on industry trends and regulatory changes related to operations oversight and risk management. Qualifications: Bachelor's degree in a related field. Advanced degree preferred. Minimum of 7 years of experience in operations oversight, incident and problem management, or related fields. Strong understanding of regulatory guidelines and compliance requirements. Excellent analytical and problem-solving skills. Ability to communicate effectively with stakeholders at all levels. Proficiency in incident and problem management tools and methodologies. Strong organizational and project management skills. Skills and Competencies: Strategic thinking and decision-making. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Detail-oriented with a high level of accuracy. Ability to manage multiple priorities and meet deadlines.,

Oversee the performance of multiple dark stores within the assigned region. Identify and appoint franchises for dark stores in the assigned region. Ensure smooth operations, from stock management to last-mile delivery. Monitor and analyze sales performance, operational efficiency, and compliance across stores. Work with franchise partners to set up and manage dark stores. Ensure adherence to franchise agreements, operational standards, and brand guidelines. Support franchisees in achieving profitability and operational excellence. Drive sales by identifying opportunities within the territory and leveraging franchise partnerships. Implement sales strategies to achieve revenue targets and market penetration. Analyze market trends and customer behavior to recommend and implement growth strategies. Recruit, train, and lead a high-performance team to support dark store operations and franchise relations. Conduct regular team meetings and performance reviews. Build and maintain strong relationships with franchise partners, vendors, and other stakeholders. Act as the point of contact for franchisees, addressing concerns and ensuring satisfaction

Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives

ASTER DM HEALTHCARE LIMITED is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the company or organization. Monitor and evaluate the performance of operational processes and systems. Identify and resolve operational problems and inefficiencies. Stay up-to-date with industry trends and advancements in operations management. Continuously assess and improve operational processes and systems to ensure they meet business requirements

Position Summary The Resident Manager is a live-in role and is the overall in-charge of resident and administrative functions at the community. This role is central to ensuring the comfort, safety, and happiness of all residents while maintaining efficient operations. This role demands strong leadership, operational acumen, and a deep commitment to resident welfare and service excellence. The Resident Manager acts as the face of the organization within the community and plays a critical role in delivering on its promise of joyful and dignified living Role & responsibilities Core Responsibilities 1. Operations Oversight & Department Supervision Overall in-charge of day-to-day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security. Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists. Enforces operational and housekeeping standards as per company policies. Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centers, and outdoor spaces. Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks. 2. Financial & Profitability Management Responsible for overall revenue, expense, and operational profitability of the Community. Effectively meets monthly F&B budget targets through strategic planning and engagement. Implements robust controls to reduce expenses, minimize waste, and prevent pilferage. Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards. 3. Human Resources & Team Welfare Ensures timely recruitment and retention of qualified staff in line with organizational policies. Tracks monthly attendance and ensures records are maintained accurately. Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing. Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR. 4. Community Representation & Organizational Alignment Acts as the representative of Columbia Pacific Communities, working in close co-ordination with the Resident Committee to align service delivery with the organizations mission. Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals. 5. Compliance & Documentation Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits. Ensures compliance with local laws, regulatory standards, and statutory requirements. Maintains comprehensive, accessible records of all legal, statutory, and operational documents. Tracks expiration and ensures timely renewal of all mandatory licenses and permits. Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols. 6. Facilities & Maintenance Oversight Responsible for the upkeep and maintenance of all community equipment and property infrastructure. Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns. Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts. Provides regular updates to the Maintenance Committee on pending issues and upgrades. 7. Wellness Activities & Centre Management Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents. Ensures daily operational readiness of the wellness center with high standards of hygiene, safety, and ambiance. Trains the Health & Wellness team to handle routine and emergency needs per brand standards. Partners with the Kites team to enhance variety and frequency of wellness offerings. Oversee wellness center operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations. 8. Garden Upkeep & Sustainability Responsible for maintaining the garden area throughout the year to ensure it remains attractive. Trains the team in effective waste management practices with a focus on environmental sustainability. 9. Emergency Response & On-Site Presence As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments. 10. Resident Experience & Engagement Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities. Promotes positive ageing by fostering a culture focused on residents physical, mental, and emotional wellbeing. Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement. Preferred candidate profile Knowledge and Experience Bachelor’s Degree preferred. 7+years’ experience in facility management. High degree of professionalism with strong understanding of operations and business acumen Reading, writing and oral proficiency in English language Fluency in a second language preferred Strong working knowledge of MS Excel, Word, & PowerPoint Competencies Vibrant personality and enjoys working, networking and socializing with diverse group of people Strong leadership, interpersonal and training skills Ability to lead colleagues effectively Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Entrepreneurial, thinks out of the box Periodic Reporting Requirements Daily: Operations report via Genie Dashboard Monthly: Operations report-out and P&L critique Fortnightly: OHM & RC updates Resident Feedback: Genie feedback and RFI reports Accounting: Cheque book accounting across communities