Community Manager

About the Role

We are looking for a dynamic and customer-focused Community Manager to oversee daily operations of our coworking space and ensure exceptional client experiences. The ideal candidate will have a strong background in hospitality, reservations, and front-office operations, with proven ability to drive customer satisfaction and operational efficiency.

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Key Responsibilities

• Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction.
• Respond to customer inquiries via phone, email, and chat, maintaining quick and effective communication.
• Coordinate with internal teams to streamline service delivery and enhance client retention.
• Process transactions, maintain accurate service reports, and ensure compliance with company standards.
• Build strong relationships with clients and proactively address their needs.
• Support upselling initiatives and contribute to revenue optimization.

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Required Skills & Competencies

• Customer Relationship Management (CRM) tools and systems (Opera, OnQ, SynXis).
• Strong knowledge of Front Office & Reservation Operations.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively with teams and manage multiple priorities.
• Proficiency in MS Word and PowerPoint.
• Adaptability, decision-making, and a customer-first mindset.

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Qualifications

• Bachelors degree in Hospitality Management or related field preferred.
• 6+ years of experience in hospitality, reservations, or community management.
• Prior experience in coworking space management is a plus.

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Why Join Us?

• Opportunity to work in a dynamic, client-centric environment.
• Growth-oriented role with exposure to operations and customer engagement.
• Collaborative team culture and professional development opportunities.