Business Program Manager

Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business, we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem.

As part of MBO, you’ll be at the heart of a team that:

• Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality

• Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets.

• Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations.

• Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement.

We embrace “AND” holding paradoxes like agility AND stability, innovation AND compliance, to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale.

If you thrive in complexity, lead with curiosity, and aspire to make a global impact - Global Vendor Delivery & Solutions at MBO is your next destination.

• Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in Engineering, Operations, Project Management, or Programming

• OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in Engineering, Operations, Project Management, or Programming

• OR equivalent experience.

• In depth knowledge of Dynamics365, PowerApps, Azure Services, AI / Copilot.

• OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in Engineering, Operations, Project Management, or Programming

• OR equivalent experience.

The Business Programs Manager oversees existing applications and builds the new version of our “processing factory” using cutting edge technology like Copilot and GenAI. This person will be part of a team that leads the successful design, development, and implementation of system initiatives, programs and changes. This includes making sure customer satisfaction is not affected and that cost/benefit impacts are thoroughly evaluated. The role is based in Bangalore, India and will collaborate with a large network of stakeholders and teams located in the Americas, Europe, and Asia. This role requires availability and work hours that overlap with the USA PST time zone.

A suitable candidate should be able to work effectively in a complex and diverse global organization, demonstrate solid organizational, communication, people management and influencing skills, and have a strong focus on giving Business Program guidance in a fast-moving environment. This is a high performing team and execution to deploy at scale and pace are a must.

• Builds cross-team coordination and community of business and engineers to address increasingly complex challenges and opportunities in the areas of business and technology integrations, and to deliver Business Programs.

• Engages with stakeholders to clarify requirements for an increasingly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Begins to advocate and solicit input from others regarding priorities, deliverables, resources, and dependencies to deliver expected outcomes.

• Define UAT strategy & governance: Entry/exit criteria, roles, RACI, templates, and playbooks for repeatable cycles.

• Plan & scope UAT: Translate business requirements and acceptance criteria into test plans, test cases, and traceability matrices.

• Coordinate UAT execution: Recruit/enable business testers; schedule sprints/cycles; run daily stand-ups; monitor progress and blockers.

• Defect lifecycle management: Triaging, prioritization, and coordination with Product/Engineering; drive to closure ahead of release gates.

• Environment & data readiness: Align with DevOps on build drops; manage UAT environment stability, masking/synthetic data, smoke checks.

• Reporting & signoff: Deliver test status, defect burndown, risk/issue logs, UAT exit reports; secure business signoff.

• Hypercare: Oversee postgolive validation, early-life support, and incident triage; capture lessons learned and feed into continuous improvement.

• Tooling: Leverage Azure DevOps Test for cases, runs, and metrics; maintain UAT dashboards.

• Identity lifecycle (JML): Joiner/Mover/Leaver processes; standardized request & approval workflows; SLAs; audit-ready records.

• Access governance: Role-based access control (RBAC), least privilege, segregation of duties (SoD); enforce Conditional Access policies.

• Privileged access: Admin role scoping, PIM (Privileged Identity Management) for justintime elevation; breakglass procedures and reviews.

• Tenant services: Teams/SharePoint/OneDrive/Exchange Online access management; guest/B2B governance; site/team lifecycle & naming policies.

• Power Platform: Environment strategy, DLP policies, Maker permissions, connection governance; App/Flow access reviews.

• Compliance & security: Sensitivity labels (MIP), eDiscovery/Audit readiness.

• Partners with Engineering Teams to deliver increasingly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes. Seeks ways to leverage Business execution enhancements across multiple customers, stakeholders, and personas.

• Conducts user acceptance testing and/or focus groups to determine the end-user experience and needs. Helps mature the increasingly complex, high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake.

• Utilizes success metrics to evaluate the performance of the technical solution. Engages in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Develops a pathway to resolve any issues. Evaluates the performance of the Business Programs in achieving the overall business strategic objectives.

• Demonstrates a deep expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value. Supports proof of concepts (POCs) to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies.

• Provides trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the best use of resources to achieve overall business strategic objectives.

• Prepares business users for change due to implementation of new Business Programs. Implements and monitors changes/adoptions. Partners across teams to engage and prepare internal audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms.

• Tracks, coordinates, and communicates end-to-end project schedules for solution area(s). Holds stakeholders accountable for following the schedule. Tracks work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and utilizes finite resources to accomplish goals.

• Embody our culture and values