Business Program Manager

You have the opportunity to join Microsoft Digital (MSD) team as a Business Program Manager (BPM) within the Employee Experience Success organization. In this role, you will collaborate with Corporate and Field stakeholders, partner with Engineering and Business teams, and contribute to the deployment, adoption, and continuous improvement of global solutions and Microsoft Products. Your focus will be on enabling user experiences and driving effective product deployment through various strategies. - End-to-End Program Management: Identify, assess, and prioritize business needs, processes, and requirements in collaboration with Engineering to influence design and delivery. - Deployment & Change Management: Develop and execute change management strategies, readiness, and adoption plans including Pilots, User Acceptance Testing (UAT), training, and ongoing support. - Customer Zero Leadership: Drive the internal deployment of Microsoft's solutions, providing insights on user experience, adoption challenges, and operational impact before public release. - AI Integration: Stay updated on AI/ML trends and technology, ensuring solutions align with business needs and deliver maximum impact. - Field & Business Advocacy: Act as the primary contact between Field teams, Corporate stakeholders, and Engineering, advocating for business needs and ensuring solutions meet user expectations. - Success Measurement & Continuous Improvement: Define success metrics, manage escalations, and drive continuous improvements through feedback loops and change requests using Lean Six Sigma methodologies. - Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years of work experience in program management, process improvement, or related fields. - Proven experience in business program management and solution deployment in a global environment. - Solid Change Management Experience. - Ability to influence engineering and business teams to align technological solutions with business needs. - Strong verbal and written communication skills, interpersonal skills, and cross-group collaboration skills. - Proficiency in supporting work across multiple time zones. - Self-starter with a track record of successful delivery as an individual contributor. - Ability to influence and communicate at senior levels. - Effective stakeholder management skills with the ability to work across corporate, engineering, and field teams.,