Job
Description
Position: Business Operations Analyst- Residential Services, Gurugram Department: Operations | Role: Full-time | Experience: 2 to 5 Years | Number of Positions: 1 | Location: Gurugram Skillset: Business Operations, CRM, Power BI, Tableu, Excellent English Communication Skills Job Description: 1. Operational Efficiency Continuously assess and improve business processes to ensure optimal operational performance. Identify and implement strategies to streamline workflows and reduce operational costs. 2. Forecasting Accuracy Partner with the Sales team to collect and validate data for monthly, quarterly, and half-yearly forecasts. Enhancing forecasting models and methodologies to improve accuracy and reliability. 3. Accounts Receivable Management Coordinate with Sales to follow up on receivables across various intervals. Develop and implement strategies to minimize outstanding receivables and optimize cash flow. 4. Invoicing Support Provide timely and accurate support to the Sales team during invoicing cycles. Ensure that all invoice processes align with business and compliance standards. 5. Reporting and Communication Create and share weekly reports with managers summarizing forecasting, billing, and receivable status. Conduct business reviews (weekly, monthly, and quarterly) and provide recommendations based on data insights. 6. Data Administration and Auditing Administer core business tools and conduct regular audits to maintain data accuracy and integrity. Develop training materials and deliver sessions to support the adoption of new tools and processes. 7. Dashboard Maintenance Build and maintain performance dashboards across individuals, markets, and teams. Ensure dashboards provide real-time insights across various time intervals (weekly to yearly). 8. Ad Hoc Analysis Conduct deep-dive analysis as requested to answer specific business queries. Present findings with clear, actionable recommendations to aid strategic decisions. 9. Data-Driven Reporting Aggregate, analyze, and visualize data to support senior management with clear, concise reports. Promote data-led decision-making across the organization. 10. CRM Alignment and Collaboration Work in tandem with the Regional CRM support team on system enhancements and integrations. Ensure business applications and CRM systems are seamlessly aligned and operationally effective. 11. Continuous Professional Development Engage in ongoing learning through training programs, workshops, and certifications. Stay informed on industry best practices, analytical tools, and emerging business trends. Qualifications: Bachelor’s degree in business administration, Operations, Finance, Data Analytics, or a related field. 2-4 years of experience in business operations, analytics, or a similar role. Strong proficiency in Microsoft Excel, Power BI/Tableau, and CRM platforms (e.g., Salesforce). Excellent analytical, organizational, and communication skills. Ability to work cross-functionally and manage multiple priorities under tight deadlines. Strong attention to detail and a passion for process improvement and data accuracy. Additional Information: 5 days WFO opportunity. Required Qualification: Graduate, Master of Business Administration (M.B.A.) / Bachelor of Business Administration (B.B.A.) With a Top UK Real Estate MNC
