Business Operations Analyst

Job Title: Business Operations Analyst (Associate 2 and Senior Associate)

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About the Role

We are seeking a results-driven and strategic Business Operations Analyst with a strong foundation in business process optimization, data-driven decision-making, and cross-functional collaboration. This role is pivotal in driving operational excellence, supporting leadership through actionable insights, and enabling scalable growth across the organization.

Key Responsibilities

1. Process Improvement & Operational Efficiency

• Analyze, evaluate, and redesign business processes to enhance productivity and operational efficiency.
• Identify process gaps, automation opportunities, and drive standardization across teams.
• Implement best practices and continuous improvement initiatives to optimize workflows.

2. Business & Data Analytics

• Collect, analyze, and interpret operational data to identify trends, anomalies, and opportunities for improvement.
• Design and deliver dashboards, reports, and presentations for leadership and stakeholders.
• Define and monitor key performance indicators (KPIs) to assess and drive business performance.

3. Strategic Collaboration

• Partner with cross-functional teams including Finance, Deployment, HR, Delivery, and Technology to align business objectives.
• Act as a liaison between leadership and operational teams to ensure goal alignment and accountability.
• Contribute to strategic planning, forecasting, and business review discussions.

4. Reporting & Performance Management

• Manage business reviews and prepare high-impact insights reports on operational metrics and business processes.
• Support budgeting, resource planning, and headcount management processes.
• Ensure timely communication of insights and assist in making progress toward targets.

5. Stakeholder Engagement & Communication

• Facilitate clear communication of business goals, changes, and expectations across teams.
• Create executive-level presentations and business documentation.
• Build strong working relationships with internal teams and external partners.

6. Risk Management & Compliance

• Identify potential risks in operational processes and propose mitigation strategies.
• Ensure adherence to company policies, data governance, and regulatory standards.

7. Tool & System Expertise

• Leverage tools such as Microsoft Excel (advanced), PowerPoint, Power BI, and other analytics platforms to create data models and visualizations.
• Contribute to the evaluation and implementation of new tools and systems that enhance operational effectiveness.
• Familiarity with Agentic or AI reasoning models is a plus

Qualifications & Skills

• Proven 45 years of experience in Business Operations within the IT/ITES industry.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal, written, and interpersonal communication skills.
• Highly proficient in MS Office Suite, especially Excel (advanced functions) and PowerPoint.
• Experience in data visualization tools (Power BI.) is a plus.
• Strong leadership qualities with the ability to influence.
• Self-motivated with a high level of initiative and adaptability in a matrixed environment.
• Ability to manage multiple projects and meet tight deadlines.