Business Operations Analyst

The Business Operations Analyst Contracting plays a key role in managing contract requests and lifecycle operations with a focus on publishing, automation, and analytics. This role partners with cross-functional teams to streamline processes, maintain contract assets, and drive operational efficiency across business operations.

Key Responsibilities:

Lead the development and continuous improvement of contract intake and publishing workflows.

Use Microsoft Power Automate and Power BI to automate processes and deliver performance insights.

Maintain and enhance contract templates, including SOWs, datasheets, and change orders.

Create clear, concise written and visual content for Service Descriptions.

Research existing agreements and programs to support reporting and customer needs.

Implement automation across the contract lifecycle (intake, drafting, approval, publishing, communication).

Provide strategic input to improve business processes and workflows.

Deliver dashboards and automation solutions to support contract operations.

Manage the contract request queue and monitor Slack support channels for timely resolution.

Collaborate with product managers to fulfill new contract requests.

Qualifications:

Bachelor's degree or equivalent experience.

46 years in contracts, legal operations, or process automation.

Familiarity with high-tech IT contracting environments.

Skills & Experience:

Proven experience in high-tech contracting or operational roles

Strong background in drafting contracts for cloud, tech, and professional services.

Advanced Microsoft Word skills (styles, revision control, TOC, document comparison).

Experience with contract management platforms (preferably Icertis).

Comfortable working in cross-functional, matrixed environments.

Multilingual writing capabilities are highly desirable.

Hands-on experience with Microsoft Power Platform (Power Automate, Power BI, Power Apps).

Strong proficiency in AI tools and techniqueshighly desirable for driving innovation and efficiency.