Business Analyst

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Role-

Business Analyst

We are looking for a seasoned Business Analyst to bridge the gap between our complex business operations and our technology development team.

The ideal candidate will be an expert in dissecting intricate processes, from product onboarding and inventory management to order fulfillment and returns.

You will be responsible for translating business needs into clear, actionable requirements for a platform that is integral to our daily operations and strategic growth.

Key Responsibilities

Requirements Elicitation & Analysis:Conduct workshops and interviews with stakeholders across Warehousing, Sales, Logistics, Finance, and IT to understand and document current and future state processes.Analyze and model complex business processes, data flows, and system integrations.

Develop a deep understanding of the end-to-end product lifecycle, including variations, pricing, stock code generation, and refurbishment processes.

Stakeholder Management & Communication:

Act as the primary liaison between business units and the development team, ensuring clear and consistent communication.Manage stakeholder expectations, facilitate prioritization discussions, and negotiate solutions that balance business value with technical feasibility.

Documentation:Create and maintain detailed business requirements documents (BRDs), functional specifications (FSDs), and user stories with clear acceptance criteria.

Develop process maps, data mapping documents (for APIs and system integrations), and use case diagrams.Document the logic for complex business rules (e.g., client/vendor ID mapping, stock code generation, quality control checks).

Solution Design & Validation:Collaborate with architects and developers to design solutions that meet business needs and adhere to system architecture.

Lead User Acceptance Testing (UAT) efforts: develop test plans, create test cases, coordinate with business users, and track defects to resolution.

Validate that delivered features meet the defined requirements and business objectives.Continuous Improvement:

Proactively identify opportunities for process improvement, system enhancement, and operational efficiency within the platform.

Stay current with industry trends in supply chain management, ERP systems, and API-led integration.

Core Domain Expertise Required The successful candidate will have proven experience working on enterprise systems with the following specific functionalities:

Product Information Management (PIM): Onboarding, attribute management, and handling complex product variations.Inventory & Warehouse Management: Stock code logic, inbound/outbound processes, quality control, batching, and asset tracking (including IMEI/serial number management).

Order Management: Order lifecycle, fulfillment rules, client/vendor mapping, and integration with external systems (e.g., salvage systems, refurbishment partners).API Integration

Designing and specifying requirements for real-time API integrations with third-party systems

• Returns & Reverse Logistics: Managing the returns journey, warranty assessment, and disposition.Compliance & Audit:

Understanding of data compliance (e.g., GDPR, CCPA) and experience designing systems with full audit trails.

Qualifications

Qualifications and Skills

Essential:Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

10+ years of experience as a Business Analyst, preferably with a focus on supply chain, logistics, e-commerce, or enterprise resource planning (ERP) platforms.

Exceptional analytical and problem-solving skills with the ability to handle complex, multi-faceted projects.

Proficiency in process modeling tools (e.g., Visio, Lucidchart) and requirements management tools (e.g., Jira, Azure DevOps).

Strong SQL skills for data analysis and validation.

Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.

Experience with API concepts (REST, JSON) and tools (Postman) for testing and documentation.