Assistant Manager

Location: Mumbai Work Days: 6 Days Working (On Site) Salary: Up to ₹7–8 LPA (Based on Experience) About Neowise: Revolutionizing Collections. Redefining Recovery. Neowise is a cutting-edge debt collection platform built to help licensed lenders automate and optimize their debt recovery journey. With the rise in NPAs and increasing scrutiny on collection practices, Neowise delivers a highly compliant, data-driven solution that empowers lenders to recover smarter, faster, and more efficiently. We combine AI-powered automation, intelligent workflows, and omni channel communication to streamline recovery operations from identifying the right borrower cohorts to executing cost-effective recovery strategies at scale. Our mission is to transform the collections landscape in India through compliance-first, people-sensitive, and tech-enabled solutions that reduce operational drag and maximize recoveries. Whether it’s through smarter scripts, custom communication templates, or unified team coordination, Neowise helps lenders convert delinquent accounts into revenue while preserving brand integrity and customer experience. Job Overview: We are looking for a highly experienced and performance-driven Assistant Manager – Collections with 7–8 years of core experience in Tele Collections. The ideal candidate should be data-savvy, target-oriented, and capable of leading by example. You will be responsible for managing collection teams, developing strategies, and improving collection efficiency across various delinquency buckets. Key Responsibilities: 1. Team Management & Supervision Lead and manage a team of telecallers, field executives, or collection partners. Ensure daily targets and performance metrics are met consistently. Train, coach, and mentor new and existing team members. Drive performance from underperforming team members through structured feedback and follow-ups. 2. Performance Monitoring & Reporting Track and analyze bucket-wise collection efficiency (e.g., 0–30, 31–60, Bucket 1–3, NPA+). Prepare and share daily, weekly, and monthly MIS reports with insights and corrective actions. Identify performance gaps and strategize improvements. 3. Recovery Strategy Execution Execute collection strategies tailored to risk profiles and DPD buckets. Optimize recovery through the right mix of digital, telephonic, and field efforts. Coordinate for escalation cases or legal recoveries in high-risk/NPA buckets. 4. Customer Handling Handle escalated calls with empathy while ensuring timely payment commitments. Promote restructuring or settlement where needed, without compromising compliance. Maintain a customer-first yet firm approach in all interactions. 5. Compliance & Audit Ensure strict adherence to RBI guidelines and industry best practices. Maintain complete records of call logs, field visits, and customer conversations. Address and support internal/external audit requirements. 6. Technology & Tools Utilize dialer systems, CRM platforms, and recovery dashboards effectively. Recommend process/tool enhancements for better performance tracking and outcomes. Desired Candidate Profile: 7–8 years of strong experience in Tele Collections, preferably in BFSI/Fintech. Proven ability to manage teams and drive results through data-backed strategies. Strong analytical and reporting skills (MIS handling a must). Effective communicator and leader with problem-solving abilities. Tech-savvy with experience in dialers, CRM, or collection dashboards. Knowledge of RBI/industry compliance standards is essential. Why Join Neowise Money? At Neowise Money, you’ll be part of a purpose-driven team that values innovation, integrity, and growth. We offer a collaborative environment, continuous learning opportunities, and the chance to make a real impact in the fintech industry. At Neowise, we believe collections isn’t just about recovery — it’s about resilience, data-driven strategy, and people leadership. As Assistant Manager – Collections, you won’t just manage a team — you’ll drive outcomes, inspire performance, and play a critical role in shaping our recovery success. If you thrive on ownership, know how to lead from the front, and can transform underperformance into high performance — this is your seat at the table. Thank You!