Assistant Manager

Job Title: Assistant Manager

Organization: National Institute of Language (Unit of NIL Edutech Private Limited)
Location: Lucknow, Singar Nagar
Working Hours: 11:00 AM – 8:00 PM (Monday to Saturday)

About Us

National Institute of Language (NIL) is a leading platform for English language training, offering innovative learning solutions, expert trainers, and a high-quality student experience. We are expanding and looking for a confident, responsible, and energetic Assistant Manager to join our team.

Role Overview

The Assistant Manager will support day-to-day operations, manage trainers and student-related activities, handle complaints and escalations, monitor schedules, and ensure smooth functioning of academic and operational workflows. This role requires strong communication skills, problem-solving ability, and a positive attitude.

Key Responsibilities

• Manage daily coordination between trainers, students, and support teams.
• Handle student queries, complaints, and service issues with professionalism.
• Prepare and maintain trainer and student schedules.
• Monitor trainer performance and assist in performance improvement plans.
• Ensure classes run smoothly with minimal operational issues.
• Support recruitment, onboarding, and training of trainers as required.
• Maintain reports, attendance logs, and performance metrics.
• Collaborate with management to improve processes and student satisfaction.
• Handle escalations and provide timely resolutions.
• Ensure compliance with company policies and operational guidelines.

Required Skills & Qualifications

• Excellent English communication skills (written and verbal).
• Strong computer proficiency (MS Office, Google Sheets, CRM tools preferred).
• Ability to manage multiple tasks and handle pressure.
• Confident, disciplined, and proactive work approach.
• Strong interpersonal skills and a positive attitude.
• Problem-solving mindset and ability to manage conflicts calmly.

Eligibility

• Freshers are welcome.
• Experience in operations, customer service, academic coordination, or team management is an added advantage.

What We Offer

• Professional growth and leadership opportunities.
• Supportive and structured work environment.
• Exposure to EdTech operations and academic management.
• Attractive compensation based on skills and performance.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Work Location: In person