Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Transport Executive
Location: Hyderabad (Aquila & Centaurus)
Department: Transport Services / Facilities Management
Reports To: Assistant Manager Transport / Transport ManagerPosition OverviewWe are seeking a dedicated Transport Executive to support and manage daily transport operations serving the client's employees across Hyderabad's Aquila and Centaurus locations. This role requires an operationally-focused professional who can seamlessly work between both sites, ensuring reliable and efficient transportation services while maintaining high standards of employee satisfaction and operational excellence.
Key ResponsibilitiesDaily Transport Operations SupportSupport daily transport operations for the client's employees across both locations
Monitor vehicle schedules, route assignments, and driver deployments
Coordinate real-time transport adjustments and handle service disruptions
Track vehicle movements using GPS systems and transport management software
Manage employee transport requests, route changes, and special arrangements
Ensure optimal fleet utilization and route efficiency throughout the day
Multi-Location FlexibilityOperate seamlessly between Aquila and Centaurus locations as per operational needs
Maintain consistent service standards and operational procedures across both sites
Support coordination of transport services between locations
Adapt to varying employee transport patterns and demand at each site
Facilitate effective communication between transport teams at both locations
Employee Service & SupportHandle employee transport queries, complaints, and service requests
Process new transport registrations and route assignments
Coordinate special transport arrangements for late working employees
Manage transport-related communications and service updates
Support employee onboarding with transport orientation and information
Maintain employee transport databases and contact information
Fleet & Vehicle CoordinationMonitor vehicle availability, maintenance schedules, and service readiness
Coordinate with drivers for route optimization and schedule adherence
Track vehicle performance, fuel consumption, and operational metrics
Support vehicle inspections and maintenance coordination
Handle emergency vehicle replacements and backup arrangements
Ensure vehicles meet safety and cleanliness standards
Vendor & Driver ManagementCoordinate with transport vendors and service providers
Monitor driver performance, punctuality, and service quality
Handle driver-related issues, feedback, and performance improvements
Support vendor compliance with safety and regulatory requirements
Assist in driver training and orientation programs
Maintain driver contact databases and communication channels
Transport Booking & SchedulingManage transport booking systems and employee registrations
Process route changes, cancellations, and temporary transport requests
Coordinate transport schedules for special events and extended working hours
Handle ad-hoc transport requirements and emergency situations
Support transport planning for office events and corporate functions
Maintain accurate records of transport bookings and utilization
Reporting & DocumentationGenerate daily transport reports and operational summaries
Track key performance metrics and service quality indicators
Maintain transport operation logs and incident records
Support monthly reporting and performance analysis
Document employee feedback and service improvement suggestions
Assist in budget tracking and cost management reporting
Safety & Compliance SupportSupport compliance with transport safety regulations and protocols
Monitor adherence to traffic rules and safety standards
Handle incident reporting and documentation procedures
Support driver safety training and awareness programs
Maintain transport-related permits and compliance documentation
Assist in emergency response and evacuation transport coordination
Required QualificationsEducation & ExperienceBachelor's degree in any discipline (Transport Management, Operations, or Business preferred)
2-4 years of experience in transport operations, logistics, or fleet management
Experience in corporate transport services or employee shuttle operations preferred
Background in coordination roles with customer service exposure
Knowledge of Hyderabad traffic patterns and routes is advantageous
Core CompetenciesTransport Operations Knowledge
Understanding of transport logistics and fleet management principles
Knowledge of route planning and optimization techniques
Familiarity with GPS tracking systems and transport management software
Understanding of vehicle maintenance and safety requirements
Basic knowledge of traffic regulations and compliance standards
Operational Skills
Strong organizational and coordination abilities
Excellent attention to detail and accuracy in record-keeping
Ability to multitask and handle multiple priorities simultaneously
Problem-solving skills and ability to handle operational disruptions
Time management and ability to work under pressure
Communication & Service Skills
Good verbal and written communication skills in English
Proficiency in local languages (Hindi, Telugu) preferred
Customer service orientation with employee interaction skills
Ability to handle complaints and resolve issues professionally
Coordination skills with drivers, vendors, and internal teams
Technical SkillsProficiency in MS Office Suite (Excel, Word, Outlook)
Experience with transport management systems or GPS tracking software
Basic understanding of fleet management principles
Knowledge of mobile applications and communication tools
Data entry and record maintenance capabilities
Key Performance IndicatorsService Reliability: Support achievement of 95%+ on-time performance
Employee Satisfaction: Contribute to maintaining satisfaction scores above 4.0/5.0
Response Time: Address transport requests and issues within defined timelines
Data Accuracy: Maintain 100% accuracy in transport records and documentation
Operational Efficiency: Support cost optimization and resource utilization goals
Compliance: Ensure full adherence to safety and regulatory requirements
Working Conditions & RequirementsLocation Flexibility: Regular rotation between Aquila and Centaurus based on operational requirements
Working Hours: Extended hours coverage (6:30 AM - 9:30 PM) with roster system
Physical Requirements: Field visits, vehicle inspections, and coordination activities
Availability: Flexibility for emergency situations and special event support
Travel: Movement between locations, vendor sites, and operational areas
Essential Skills & AttributesService-Oriented Approach: Commitment to providing excellent employee transport experience
Operational Focus: Strong attention to operational details and service delivery
Adaptability: Comfortable working across different locations and situations
Team Collaboration: Ability to work effectively with diverse teams and stakeholders
Reliability: Consistent performance and dependable attendance
Career Development OpportunitiesProgression to Senior Transport Executive or Assistant Manager Transport roles
Cross-training in facilities management and operations
Professional development in logistics and transport management
Leadership development opportunities within the transport team
Industry certifications and specialized training programs
Compensation & BenefitsCompetitive salary based on experience and qualifications
Performance-based incentives and recognition programs
Transportation allowance and fuel reimbursement
Medical insurance and wellness benefits
Professional development and training opportunities
JLL employee benefits and career advancement pathways
Ideal Candidate Profile: An operationally-focused professional with transport/logistics background, strong coordination skills, and the flexibility to support comprehensive transport operations across multiple locations while ensuring excellent service delivery to employees.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
