Job Description: Transport Executive
Location:
Hyderabad (Aquila & Centaurus)
Department:
Transport Services / Facilities Management
Reports To:
Assistant Manager Transport / Transport ManagerPosition OverviewWe are seeking a dedicated Transport Executive to support and manage daily transport operations serving the client's employees across Hyderabad's Aquila and Centaurus locations. This role requires an operationally-focused professional who can seamlessly work between both sites, ensuring reliable and efficient transportation services while maintaining high standards of employee satisfaction and operational excellence.Key ResponsibilitiesDaily Transport Operations Support
- Support daily transport operations for the client's employees across both locations
- Monitor vehicle schedules, route assignments, and driver deployments
- Coordinate real-time transport adjustments and handle service disruptions
- Track vehicle movements using GPS systems and transport management software
- Manage employee transport requests, route changes, and special arrangements
- Ensure optimal fleet utilization and route efficiency throughout the day
Multi-Location Flexibility
- Operate seamlessly between Aquila and Centaurus locations as per operational needs
- Maintain consistent service standards and operational procedures across both sites
- Support coordination of transport services between locations
- Adapt to varying employee transport patterns and demand at each site
- Facilitate effective communication between transport teams at both locations
Employee Service & Support
- Handle employee transport queries, complaints, and service requests
- Process new transport registrations and route assignments
- Coordinate special transport arrangements for late working employees
- Manage transport-related communications and service updates
- Support employee onboarding with transport orientation and information
- Maintain employee transport databases and contact information
Fleet & Vehicle Coordination
- Monitor vehicle availability, maintenance schedules, and service readiness
- Coordinate with drivers for route optimization and schedule adherence
- Track vehicle performance, fuel consumption, and operational metrics
- Support vehicle inspections and maintenance coordination
- Handle emergency vehicle replacements and backup arrangements
- Ensure vehicles meet safety and cleanliness standards
Vendor & Driver Management
- Coordinate with transport vendors and service providers
- Monitor driver performance, punctuality, and service quality
- Handle driver-related issues, feedback, and performance improvements
- Support vendor compliance with safety and regulatory requirements
- Assist in driver training and orientation programs
- Maintain driver contact databases and communication channels
Transport Booking & Scheduling
- Manage transport booking systems and employee registrations
- Process route changes, cancellations, and temporary transport requests
- Coordinate transport schedules for special events and extended working hours
- Handle ad-hoc transport requirements and emergency situations
- Support transport planning for office events and corporate functions
- Maintain accurate records of transport bookings and utilization
Reporting & Documentation
- Generate daily transport reports and operational summaries
- Track key performance metrics and service quality indicators
- Maintain transport operation logs and incident records
- Support monthly reporting and performance analysis
- Document employee feedback and service improvement suggestions
- Assist in budget tracking and cost management reporting
Safety & Compliance Support
- Support compliance with transport safety regulations and protocols
- Monitor adherence to traffic rules and safety standards
- Handle incident reporting and documentation procedures
- Support driver safety training and awareness programs
- Maintain transport-related permits and compliance documentation
- Assist in emergency response and evacuation transport coordination
Required Qualifications
Education & Experience
- Bachelor's degree in any discipline (Transport Management, Operations, or Business preferred)
- 2-4 years of experience in transport operations, logistics, or fleet management
- Experience in corporate transport services or employee shuttle operations preferred
- Background in coordination roles with customer service exposure
- Knowledge of Hyderabad traffic patterns and routes is advantageous
Core Competencies
Transport Operations Knowledge
- Understanding of transport logistics and fleet management principles
- Knowledge of route planning and optimization techniques
- Familiarity with GPS tracking systems and transport management software
- Understanding of vehicle maintenance and safety requirements
- Basic knowledge of traffic regulations and compliance standards
Operational Skills
- Strong organizational and coordination abilities
- Excellent attention to detail and accuracy in record-keeping
- Ability to multitask and handle multiple priorities simultaneously
- Problem-solving skills and ability to handle operational disruptions
- Time management and ability to work under pressure
Communication & Service Skills
- Good verbal and written communication skills in English
- Proficiency in local languages (Hindi, Telugu) preferred
- Customer service orientation with employee interaction skills
- Ability to handle complaints and resolve issues professionally
- Coordination skills with drivers, vendors, and internal teams
Technical Skills
- Proficiency in MS Office Suite (Excel, Word, Outlook)
- Experience with transport management systems or GPS tracking software
- Basic understanding of fleet management principles
- Knowledge of mobile applications and communication tools
- Data entry and record maintenance capabilities
Key Performance Indicators
- Service Reliability: Support achievement of 95%+ on-time performance
- Employee Satisfaction: Contribute to maintaining satisfaction scores above 4.0/5.0
- Response Time: Address transport requests and issues within defined timelines
- Data Accuracy: Maintain 100% accuracy in transport records and documentation
- Operational Efficiency: Support cost optimization and resource utilization goals
- Compliance: Ensure full adherence to safety and regulatory requirements
Working Conditions & Requirements
- Location Flexibility: Regular rotation between Aquila and Centaurus based on operational requirements
- Working Hours: Extended hours coverage (6:30 AM - 9:30 PM) with roster system
- Physical Requirements: Field visits, vehicle inspections, and coordination activities
- Availability: Flexibility for emergency situations and special event support
- Travel: Movement between locations, vendor sites, and operational areas
Essential Skills & Attributes
- Service-Oriented Approach: Commitment to providing excellent employee transport experience
- Operational Focus: Strong attention to operational details and service delivery
- Adaptability: Comfortable working across different locations and situations
- Team Collaboration: Ability to work effectively with diverse teams and stakeholders
- Reliability: Consistent performance and dependable attendance
Career Development Opportunities
- Progression to Senior Transport Executive or Assistant Manager Transport roles
- Cross-training in facilities management and operations
- Professional development in logistics and transport management
- Leadership development opportunities within the transport team
- Industry certifications and specialized training programs
Compensation & Benefits
- Competitive salary based on experience and qualifications
- Performance-based incentives and recognition programs
- Transportation allowance and fuel reimbursement
- Medical insurance and wellness benefits
- Professional development and training opportunities
- JLL employee benefits and career advancement pathways
Ideal Candidate Profile:
An operationally-focused professional with transport/logistics background, strong coordination skills, and the flexibility to support comprehensive transport operations across multiple locations while ensuring excellent service delivery to employees.
