TechOps-DE-CloudOpsAMS-Basware-Senior

3 - 7 years

0 Lacs

Posted:15 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Basware Senior TechOps (Application Management) Consultant at EY, you will have the opportunity to be a part of the EY GDS Team and provide support across various regions for global clients. Your role will involve collaborating with cross functional teams to address issues, implement enhancements, and optimize designs to meet business requirements. You will play a crucial role in ensuring the stability of global companies through best-in-class solutions, automation, and innovation. **Key Responsibilities:** - Provide day to day Application Management support for Basware AP Applications including service requests, incident management, enhancement requests, change management, and problem management as Level 2 or 3 Application Management Specialist - Lead and mentor the cross-functional team to foster a culture of collaboration, innovation, and continuous improvement - Coordinate the resolution of complex technical issues and system outages, including root cause analysis and corrective action - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on Basware solutions and designs - Develop and maintain documentation such as configuration, user guides, and test scripts - Mentor and train junior Basware functional and technical team members, sharing best practices and providing guidance on issues and troubleshooting techniques - Stay updated on industry trends, emerging technologies, and Basware best practices to drive operational efficiency through automation and innovation - Participate in on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical Basware systems **Qualifications Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences - 3-7 years of experience in one or more areas within Basware, preferably with global clients - Working experience with Oracle/SQL databases, Microsoft technologies, Microsoft operating systems, XML, Web Services, and integration with SAP systems - Strong technical background in SQL, web servers, enterprise application support, networking, XML, HTML, or other technologies - Deep understanding of ITIL and ITSM processes and methodology - Ability to manage cross-functional and technical teams, drive functional and technical discussions with stakeholders, and lead and inspire teams to achieve excellence - Excellent communication, interpersonal, analytical, problem-solving, and client management skills - Flexibility in managing work hours due to the nature of Application Management work By joining EY, you will have the opportunity to work on inspiring and meaningful projects, receive support and coaching from engaging colleagues, develop new skills, and progress your career in a flexible and empowering environment. EY is committed to building a better working world by providing trust through assurance and helping clients grow, transform, and operate across various industries globally.,

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EY

Professional Services

London

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