12 Techops Jobs

We are seeking an entry-level TechOps Trainee to join our Cloud Operations department. This role is a perfect opportunity for individuals who are passionate about starting a career in cloud operations. You will be a key player in maintaining, monitoring, and optimizing our cloud infrastructure built on AWS, VMware, and Nutanix technologies, working alongside experienced professionals. Key Responsibilities Monitoring and Performance : You will monitor the health and performance of the cloud infrastructure to ensure operations are seamless and to identify areas for optimization. Technical Support : Assist in troubleshooting and resolving technical issues quickly, working in collaboration with senior engineers. Installation and Configuration : Participate in the installation and configuration of AWS, VMware, and Nutanix components, which will help ensure the robustness of our cloud systems. Team Collaboration : Work closely with the team to ensure the reliability, stability, and efficiency of our cloud-based systems. Required Qualifications Education : A Bachelor's degree in Information Technology, Computer Science, or a related field. Experience : 0-1 years of experience in IT service delivery management. Technical Knowledge : A familiarity with cloud computing concepts and exposure to technologies like AWS, Linux, Windows, VMware, or Nutanix is a plus. Skills : You should have strong analytical and problem-solving abilities, along with effective communication and teamwork skills. Adaptability : A willingness to learn, adapt to new technologies, and contribute positively to a dynamic work environment is essential.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality. The Technical Account Manager provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes, and technology. They are charged with developing and implementing a customer strategy critical for the health of their solution stack driving adoption and usage risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists with the goal of enabling the Customer to fully bring to bear their Adobe investment. What You Will Do: Be the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions via mutual action plans with clear outcomes. Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and get well plans. Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes. Understand the customer's business cycle, technical and business roadmap, and goals to plan proactive technical customer deliverables. Review customer goals, priorities & challenges every quarter and revise the plan. Should demonstrate ability to both quantify and articulate value for the customers. Advocate for Customer across internal Adobe teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem. Work hands on with Adobe's internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success. Make recommendations on how new and existing features fit within customers environments, supplying standard methodologies and recommendations! Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized. What you Need to Succeed: Bachelor's Degree in related subject area of the technical industry. 11+ years of experience in a senior capacity in consultative, customer service, customer success and/or related role in digital marketing technology. Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Principal Technical Account Manager JOB LEVEL P50 EMPLOYEE ROLE Individual Contributor LOCATION Bangalore Join a dedicated team at Adobe and contribute to the technical success of our largest customers. This role offers an outstanding opportunity to craft the future of Adobe's customer engagement strategy and make a significant impact. You will work with a diverse range of collaborators, applying your expertise to successfully implement innovative solutions and ensuring magnificent execution of customer strategies. This is your chance to be part of a ground-breaking organization that values teamwork, inclusion, and continuous improvement. What You Will Do Lead Ultimate Support engagement(s) for a leading IT services and consulting organiation, serving as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support the customer's technical strategy with Adobe Solutions via service delivery plans with clear outcomes. Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and get well plans. Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Advocate for Customer across internal Adobe teams. Optimize the client's investment and accelerate task, issue execution, and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem. Responsible for the global engagement model and review cycle across multiple business units and/or brands. Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements. Work hands-on with Adobe's internal collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, Sales, pre-sales and the Adobe Consulting practice and third-party partners in support of customer's success. Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners. Make recommendations on how new and existing features fit within customers environments, supplying standard methodologies and recommendations. Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized. Mentor immediate team members as needed. What You Need to Succeed Bachelor's Degree in a related technical industry subject area or equivalent experience. An MBA is preferred. 15+ years of experience in a senior capacity in consultative, customer service, customer success, and/or related roles in digital marketing technology. Strong executive presence with the ability to collaborate across multiple teams throughout Adobe and client-side VPs, including CMOs and CXOs. Excellent presentation skills, confident phone and conference presence, and the ability to lead meetings, workshops, and reviews in front of any audience size. Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Outstanding customer-facing skills that enable you to represent Adobe best within a customer's environment. Validated interpersonal, prioritization skills, and an ability to work in a highly matrixed environment. Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships. Ability to think strategically about business, product, and technical challenges to help our customers realize their software investments, efficiencies, advantages, and innovations. Awareness of development methodologies and technologies, and understanding of and experience with marketing software and domain principles. Experience with Adobe Experience Cloud. Business practitioner level knowledge with more than one of the Adobe Experience Cloud products. Adobe DX Certifications are highly desirable. Validated experience working with IT/ITES clients, with a deep understanding of key challenges such as cybersecurity threats, data privacy, skills gaps, managing hybrid work, compliance, and keeping up with rapid technological advancements. Ability to travel to the Bangalore client location (approximately 50-75 percent). Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP FICO Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP FICO across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 3-7 years of experience in one or more areas within SAP FICO, preferably with a global client. Your responsibilities will include providing support for SAP FICO module incidents, ensuring minimal disruption to operations, supporting incident solving by analyzing incidents raised by users and providing solutions, handling change requests with a clear understanding of new business requirements, and understanding business needs to deliver solutions to make processes more efficient and simpler whenever possible. Strong communication, collaboration, and leadership skills are required, along with the ability to work effectively in a global, cross-functional team environment. You will provide day-to-day Application Management support for SAP Applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. You will lead and coordinate the resolution of complex technical issues and system outages, collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on SAP FICO solutions and designs. Development and maintenance of documentation, mentorship of junior SAP FICO Team Members, staying abreast of industry trends, emerging technologies, and SAP best practices, participating in on-call rotation, and providing off-hours support as needed are also part of the role. At EY, we look for a team of people with commercial acumen, experience, and enthusiasm to learn new things in a fast-moving environment. You will have the opportunity to be part of a market-leading, multi-disciplinary team of 250+ professionals in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries are also available. Working at EY offers support, coaching, and feedback from engaging colleagues, opportunities to develop new skills and progress your career, and the freedom and flexibility to handle your role in a way that's right for you. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate across assurance, consulting, law, strategy, tax, and transactions, asking better questions to find new answers for the complex issues facing our world today.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with a high-quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc) or comparable job experiences. You should have 1-3 years of experience in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with a Global client. Responsibilities include providing support for SAP BRIM module incidents, ensuring minimal disruption to operations, supporting incident solving by analyzing incidents raised by users and providing solutions, exposure in delivering Application development or enhancement work, understanding of ITIL and ITSM processes, ability to manage cross-functional and technical teams, working closely with customers and teams to ensure timely follow-up and addressing of issues and requests, handling change requests with a clear understanding of new business requirements, and more. Ideally, you'll also have experience in SD integration points with other SAP modules like FI, SD, PP, and PM, as well as SAP Certification in SAP SD / BRIM. As an SAP BRIM Staff Consultant, you will provide day-to-day Application Management support for SAP Applications across IT Service Management, lead and coordinate the resolution of complex technical issues and system outages, collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on SAP BRIM solutions and designs, develop and maintain documentation, mentor and train junior SAP BRIM Team Members, keep abreast of industry trends and SAP best practices, participate in on-call rotation, and provide off-hours support as needed. EY looks for a team of people with commercial acumen, experience, and enthusiasm to learn new things in a fast-moving environment. You will have opportunities to work with EY Data practices globally with leading businesses across a range of industries. Working at EY offers support, coaching, and feedback from engaging colleagues, opportunities to develop new skills and progress your career, freedom and flexibility to handle your role in a way that's right for you, and more. About EY: As a global leader in assurance, tax, transaction, and advisory services, EY is dedicated to building a better working world. EY exists to create long-term value for clients, people, and society, and build trust in the capital markets. EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate, working across various services to find new answers for the complex issues facing the world today.,

What you ll do day to day Design and implementation of monitoring strategies. Improving reliability, stability, and performance of production systems. Leading automation of engineering and operations processes. Systems administration and management of production, pre-production, and test environments. Design and optimization of CI/CD pipelines. Maintenance and administration of source control systems. On-call support of production systems. What you must have 7+ years of experience as an SRE, DevOps, or TechOps Engineer. 5+ years of tools development or automation using Python, Perl, Java, or Go . 3+ years of containerization and orchestration experience. Solid experience in managing production environments in a public cloud, AWS preferred. Proficiency in Linux system administration. Experience with monitoring and observability tools: Prometheus, Loki, Grafana. Experience with at least two of the following: Puppet, Salt, Ansible, Terraform. Experience in setting up and supporting CI/CD pipelines.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP MM Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Sourcing and Procurement across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 3-7 years of experience in one or more areas within SAP Material Management, preferably with Global clients. Your responsibilities will include providing support for SAP MM module incidents, ensuring minimal disruption to operations, analyzing incidents raised by users, providing solutions, handling change requests, and understanding business needs to deliver efficient solutions. You should have strong communication, collaboration, and leadership skills to work effectively in a global, cross-functional team environment. Ideally, you'll also be well-versed with Sourcing & Procurement processes such as Service Procurement, Contract Management, Stock Transfer Order, and Master Data. Experience in MM integration points with other SAP modules like FI, SD, PP, and PM, as well as SAP Certification in SAP MM, are desirable. Your day-to-day responsibilities will include providing Application Management support for SAP Applications, leading and coordinating the resolution of complex technical issues and system outages, collaborating with stakeholders to gather requirements, assess business needs, and provide advice on SAP MM solutions, designs, and documentation. You will also mentor and train junior SAP MM Team Members, keep abreast of industry trends, and participate in on-call rotations and provide off-hours support as needed. At EY, you will have the opportunity to work with inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, develop new skills, progress your career, and handle your role in a way that's right for you. EY is dedicated to building a better working world, helping create long-term value for clients, people, and society while emphasizing high quality, knowledge exchange, and individual progression plans.,

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

Responsibilities and Impact: The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. Whats in it for you: The role provides for successful candidate to have: Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc Work in an environment which allows for complete ownership and scalability What Were Looking For: Basic Required Qualifications: Candidate should have 5+ years of experience in Platform Engineering or Application Support/TechOps role. Knowledge of cloud technologies like AWS and GCP Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management. Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies Ability to understand complex release dependencies and manage them automatically by writing relevant automations Drive and take responsibilities of support and monitoring tools Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Extensive experience of working on mission critical systems Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Additional Preferred Qualifications: Keen problem solver with analytical nature and excellent problem-solving skillset Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

Summary: As a Lead DevOps Engineer, you will be leading projects targeted at supporting production and development environments, creating new and improving existing tools and processes, automating deployment and monitoring procedures. You will lead continuous integration and deployment effort, administering source control systems, deploying and maintaining production infrastructure and applications. Main Responsibilities: Technical leadership of infrastructure projects. Driving automation of performance testing environments. Leading containerization and IaC projects. Leading automation of engineering and operations processes. Defining and implementing HA and DR strategies. Design and optimization of CI/CD pipelines. Runbooks automation. On-call support of production systems. Requirements: 7+ years of experience in SRE, DevOps, or TechOps. 5+ years of experience leading technical projects or teams. 3+ years of tools development or automation. 3+ years of containerization and orchestration experience. Proficiency in shell scripting, as well as Python or Go. Ability to define project requirements and milestones. Experience leading cross-functional projects and teams. Solid experience in managing AWS production environments. Monitoring and observability expertise: OTEL, Prometheus, Grafana tools. Experience with at least two of the following: Puppet, Salt, Ansible, Terraform.

The Team We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our products. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. Responsibilities Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams Implement and monitor system alerts for early detection and mitigation of potential service incidents Involve and contribute solutions that address system and application vulnerabilities Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements Work on tooling, solutions and automation of operational support functions Education and experience University Graduate with Bachelors Degree in Computer Science or Computer Engineering related degree. Exp - 4+ years of exp Extensive experience in an Application Support role Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.) Must be knowledgeable in SDLC and experience in raising development bugs including priority assessment, high quality analysis, and detailed investigation Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) including stored procs, complex joins, database query plan analysis and monitoring Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon Demonstrable experience of working on highly transactional, available and scalable business critical systems Good understanding of software architecture; understanding component and application breakdown and interaction Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus Excellent understanding of software systems and technology Good understanding of software support team functions and a solid understanding of the end to end application development process. A strong desire to keep up with all of the latest developments in related technologies Personal competencies Confident individual who can represent the team at various levels. Excellent analytical and problem-solving skills Ability to carry out business impact analysis and prioritize tasks according to severity and importance Communication Must be a strong communicator both written and verbally in English Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Teamwork Ideal candidate is a self-starter capable of working independently as well as contribute to the teams requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines

Your key responsibilities Monitor and analyze ICS/OT alerts generated by IDS tools (Nozomi, Claroty, D4IoT, etc.). Identify any unusual or suspicious activity, security breaches, or indicators of compromise. Triage and prioritize alerts based on severity and potential impact. Collaborate with other SOC analysts and incident response teams to address and mitigate security incidents, including the analysis of network traffic, logs, and system configurations to determine the root cause and scope of security incidents. Perform pcap analysis to investigate and validate OT alerts and experience in analysing OT protocol and OT device behaviours. Develop and maintain standard operating procedures (SOPs) for OT alert analysis and triage. Conduct regular security assessments and use cases validations to assure evolving threat coverage and remediation controls in OT systems. Conduct threat hunting activities to identify potential security threats within the OT environment. Provide expert guidance on ICS/OT security best practices and contribute to the continuous improvement of SOC processes. Document all security incidents comprehensively, providing detailed analysis and subsequent recommendations to prevent future occurrences. Design and maintain incident response plans and recovery procedures specific to OT incidents. Collaborate closely with IT security counterparts to ensure a cohesive security posture across both IT and OT domains. Stay updated with the latest trends and developments in ICS/OT security. Develop and deliver OT cybersecurity awareness training programs for operational staff. Skills and attributes for success Strong knowledge of industrial control systems (ICS), SCADA systems, and other OT technologies. Good understanding of how OT and IT devices interact with each other and how OT devices work. Experience with SIEM tools and log management. Good to have knowledge of regulatory requirements and standards related to ICS/OT security (e.g., NERC CIP, IEC 62443) but not mandatory. Experience with network security solutions, including firewalls, intrusion detection systems (IDS) etc. Analytical skills to screen through data and logs to identify the patterns indicative of cyber threats or threat actor methods. Effective communication skills for interacting with technical and non-technical colleagues and stakeholders. Problem-solving attitude, with the ability to manage incidents under pressure (OT infra is generally noise, need to stay focussed and capable of handling large volume of alert and logs). Prevailing knowledge of OT-specific malware, Mitre ICS tactics & techniques, and procedures used by threat actors. Relevant certifications are desirable.