5 Techops Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP MM Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Sourcing and Procurement across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 3-7 years of experience in one or more areas within SAP Material Management, preferably with Global clients. Your responsibilities will include providing support for SAP MM module incidents, ensuring minimal disruption to operations, analyzing incidents raised by users, providing solutions, handling change requests, and understanding business needs to deliver efficient solutions. You should have strong communication, collaboration, and leadership skills to work effectively in a global, cross-functional team environment. Ideally, you'll also be well-versed with Sourcing & Procurement processes such as Service Procurement, Contract Management, Stock Transfer Order, and Master Data. Experience in MM integration points with other SAP modules like FI, SD, PP, and PM, as well as SAP Certification in SAP MM, are desirable. Your day-to-day responsibilities will include providing Application Management support for SAP Applications, leading and coordinating the resolution of complex technical issues and system outages, collaborating with stakeholders to gather requirements, assess business needs, and provide advice on SAP MM solutions, designs, and documentation. You will also mentor and train junior SAP MM Team Members, keep abreast of industry trends, and participate in on-call rotations and provide off-hours support as needed. At EY, you will have the opportunity to work with inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, develop new skills, progress your career, and handle your role in a way that's right for you. EY is dedicated to building a better working world, helping create long-term value for clients, people, and society while emphasizing high quality, knowledge exchange, and individual progression plans.,

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

Responsibilities and Impact: The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. Whats in it for you: The role provides for successful candidate to have: Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc Work in an environment which allows for complete ownership and scalability What Were Looking For: Basic Required Qualifications: Candidate should have 5+ years of experience in Platform Engineering or Application Support/TechOps role. Knowledge of cloud technologies like AWS and GCP Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management. Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies Ability to understand complex release dependencies and manage them automatically by writing relevant automations Drive and take responsibilities of support and monitoring tools Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Extensive experience of working on mission critical systems Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Additional Preferred Qualifications: Keen problem solver with analytical nature and excellent problem-solving skillset Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

Summary: As a Lead DevOps Engineer, you will be leading projects targeted at supporting production and development environments, creating new and improving existing tools and processes, automating deployment and monitoring procedures. You will lead continuous integration and deployment effort, administering source control systems, deploying and maintaining production infrastructure and applications. Main Responsibilities: Technical leadership of infrastructure projects. Driving automation of performance testing environments. Leading containerization and IaC projects. Leading automation of engineering and operations processes. Defining and implementing HA and DR strategies. Design and optimization of CI/CD pipelines. Runbooks automation. On-call support of production systems. Requirements: 7+ years of experience in SRE, DevOps, or TechOps. 5+ years of experience leading technical projects or teams. 3+ years of tools development or automation. 3+ years of containerization and orchestration experience. Proficiency in shell scripting, as well as Python or Go. Ability to define project requirements and milestones. Experience leading cross-functional projects and teams. Solid experience in managing AWS production environments. Monitoring and observability expertise: OTEL, Prometheus, Grafana tools. Experience with at least two of the following: Puppet, Salt, Ansible, Terraform.

The Team We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our products. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. Responsibilities Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams Implement and monitor system alerts for early detection and mitigation of potential service incidents Involve and contribute solutions that address system and application vulnerabilities Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements Work on tooling, solutions and automation of operational support functions Education and experience University Graduate with Bachelors Degree in Computer Science or Computer Engineering related degree. Exp - 4+ years of exp Extensive experience in an Application Support role Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.) Must be knowledgeable in SDLC and experience in raising development bugs including priority assessment, high quality analysis, and detailed investigation Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) including stored procs, complex joins, database query plan analysis and monitoring Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon Demonstrable experience of working on highly transactional, available and scalable business critical systems Good understanding of software architecture; understanding component and application breakdown and interaction Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus Excellent understanding of software systems and technology Good understanding of software support team functions and a solid understanding of the end to end application development process. A strong desire to keep up with all of the latest developments in related technologies Personal competencies Confident individual who can represent the team at various levels. Excellent analytical and problem-solving skills Ability to carry out business impact analysis and prioritize tasks according to severity and importance Communication Must be a strong communicator both written and verbally in English Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Teamwork Ideal candidate is a self-starter capable of working independently as well as contribute to the teams requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines