175 Itsm Processes Jobs

As a GDS TechOps Associate Director at EY, you'll have the opportunity to lead and manage the delivery of services across incident, problem, service request, change, and service level management. You will play a critical role in ensuring successful execution and delivery of all engagements, driving growth opportunities, and maintaining strong client relationships. This role offers a fantastic opportunity to work with a high-quality team to support clients and ensure the stability of global 500 companies through best-in-class solutions, automation, and innovation. **Qualification Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable...

Job Description Job Title: Problem Manager ITSM Location: India (Pune) Hybrid Department: Employee Services Technology & Operations Love solving puzzles and getting to the real root cause Zendesk is looking for a Problem Manager who thrives on uncovering patterns, driving systemic fixes, and preventing incidents before they happen. This role is critical to building a proactive, data-driven IT operations culturereducing recurring issues, stabilizing key platforms, and improving the employee experience. The Role The Problem Manager will be responsible for the end-to-end lifecycle of problem management across Zendesk's internal IT services. This includes identifying, analyzing, and eliminating ...

Key Responsibilities: 3 to 4 years of experience in managing and supporting Windows end points server administration configuration and upgradation Experience in O365 application windows OS software installation outlook and server troubleshooting Experience in datacenter management Endpoint security management Knowledge in active directory DNS DHCP file server Virtualization technologies Ability to handle major incident and troubleshooting in windows domain Knowledge of ITIL and ITSM processes like SLA Change Release Management Experience in using ticketing tools such as service now remedy will be an added advantage Excellent written and verbal communication skills Preferred Skills: Technolog...

ServiceNow Developer ITSM Location: Hyderabad Experience: 4+ Years Job Overview: Looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM modules, scripting, integrations, and platform enhancements. Key Responsibilities: Develop and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Build workflows, business rules, client scripts, UI policies, and catalog items. Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server. Support platform enhancements, incident fixes, and performance improvements. Follow ServiceNow best practices, ITIL standards, and Agile processes. Required Skills: Strong hands-on experience in JavaScript, ...

Role Overview: As a Senior Network Engineer in the regional network operations team, you will play a crucial role in ensuring the stability and reliability of the network. Your primary responsibilities will involve incident resolutions and change implementation. You will be expected to have a minimum number of years of experience in network security operations, large network security platform management, and network implementation involving routers, switches, SD-WAN, Firewall, and LB. Additionally, familiarity with ITSM processes such as incident, change, and problem management will be essential. Your hands-on experience in setting up high-availability, multi-layer datacenter networks and pr...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Opportunity We are looking for a Service Delivery Manager to join and lead our growing TechOps business unit. As a service delivery manager, you will be responsible for the overall delivery of services across incident, problem, service request, change, and service level management. You will play a critical role in leading and managing the...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Opportunity We are looking for a Service Delivery Manager to join and lead our growing TechOps business unit. As a service delivery manager, you will be responsible for the overall delivery of services across incident, problem, service request, change, and service level management. You will play a critical role in leading and managing the...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors before they occur - Investigating first-line incidents and understanding their root causes - Following approved procedures for request fulfillment - Providing telephonic, ITSM ticket, or chat support - Executing maintenance activities like patching and configuration changes - Ensuring smooth shift handovers for continuous ser...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your main responsibility will be to provide managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your daily tasks will involve proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will also be monitoring client infrastructure and solutions to detect errors promptly, investigating incidents, and following approved procedures for request fulfillment. Additionally, you will be involved in providing support through telephonic, ITSM ticket, or chat channels, executing maintenance activities like patching and co...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems for effective client support. - Monitoring client infrastructure and solutions to catch errors and take necessary actions. - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities, and ensuring smooth shift handovers. - Identifying optimization...

In this role at NTT DATA, you'll be working as a Networking Managed Services Engineer (L1) where your primary responsibility will be to provide managed services to ensure the smooth operation of clients" IT infrastructure and systems. Your key tasks will involve proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Monitoring client infrastructure and solutions to catch errors in a timely manner, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment will also be part of your daily routine. Additionally, you'll be involved in activities such as providing te...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths and aspirations. With global scale, support, an inclusive culture, and cutting-edge technology, you will have the resources to become the best version of yourself. Your distinctive voice and perspective are valued at EY, as we rely on your input to drive continuous improvement. Join us in creating an exceptional experience for yourself and contributing to a better working world for all. Key Responsibilities: - Provide day-to-day Application Management support for Basware AP Applications, including IT Service Management tasks such as service requests, incident management, enhancement reques...

Role Overview: As a WebLogic TechOps (Application Management) Senior Consultant at EY, you will have the opportunity to join the EY GDS Team and play a crucial role in providing support for global clients. Your responsibilities will include managing and administering Oracle WebLogic Server environments, ensuring high availability, performance tuning, and security compliance. You will collaborate with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This role offers a fantastic opportunity to work with a high-quality team and contribute to the stability of global companies through best-in-class solutions, automation, and inno...

As a Team Member in Incident, Problem, Change & Release Management, your role involves participating in shift-based operations to provide 24x7 support. You will own the Incident Management process and ensure adherence to protocols. Your responsibilities will include responding to reported problems/incidents, initiating incident processes, and coordinating with application teams to identify root causes. It will be crucial for you to assess business impact and urgency with relevant teams to define Priority and Severity levels. Additionally, you will log and track incidents/resolutions for trend analysis and lead problem triaging via MS Teams or Zoom. Communication for P1/P2 Incidents with IT a...

You will have the chance to build a career as unique as you are at EY, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective will be valued to help EY become even better. Join EY to build an exceptional experience for yourself and contribute towards creating a better working world for all. **Role Overview:** As a Basware Senior TechOps (Application Management) Consultant at EY, you will be responsible for providing support across various regions for global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize designs to meet business requir...

TCS present an excellent opportunity for CMDB Job Location: Kolkata, Chennai Experience required : 4-6 yrs Virtual Interview date: 20-Nov-25 (Thursday) Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately recorded and relationships are clearly defined. Collaborate with IT and business teams to gather, validate, and reconcile asset and configuration data. Support ITSM processes by providing reliable configuration data for incident, problem, and change management activities. Monitor CMDB health, perform regular audits, and resolve discrepancies or data quality issues. Develop and implement CMDB policies, standards, and procedures. Generate reports and analysis to...

Role TM - IN & VAS Operations GUJ Circle Job Level/ Designation M1 - Manager Function / Department Technology, IN&VAS Location Ahmedabad & Gandhinagar (Gujarat) Hiring Manager TL IN&VAS Job Purpose To manage the IN (Data, Voice Charging) & VAS operations, projects rollout, system consolidation at circle level. This role includes engagement with Product factory, COG, SNOC, Planning, Transport team CXX and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver superior quality IN & VAS services at the circle. Focus on Customer experience, revenue leakage handling, and active engagement in outage and non-outage emergency due to HW failure, configuration issue ...

As a Kinaxis Maestro Support Consultant, your role involves being the primary point of contact for Kinaxis Maestro support for the customer. Your responsibilities include monitoring and maintaining the health of the Kinaxis Maestro platform, supporting day-to-day operations, performing data integrity checks, and conducting root cause analysis for recurring issues. You will also manage configuration changes, coordinate with internal teams for issue escalation, provide end-user support, and assist with system upgrades and testing. Key Responsibilities: - Act as the primary point of contact for Kinaxis Maestro support for the customer. - Monitor and maintain the health of the Kinaxis Maestro pl...

Manager - Presales and Solutioning IT Infrastructure || MNC || BLR, CHN, PUN, KOL Skills : Techno commercial capability with Customer interaction & solution presentation skills. Good IT infrastructure technical understanding covering areas such as: Compute (On-prem & Cloud), Network, Security, End User and Service Management, including Managed Services & Digital Transformations. Good knowledge of various service assurance, automation tools, and ITIL / ITSM processes. Good knowledge of various pricing models, IT spend analysis, business case development, TCO, and ROI analysis. Responsibilities : End-to-end responsibility of Solution & commercials creation and integration, including conducting...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. WHAT YOU'LL BUILD: Lead and coordinate a team of dCEMs across Migration, Onboarding, and Change Management CoEs for PC3 Europe. Provide expert guidance and drive continuous operational improvements a...

As a PMO Professional at YASH Technologies, you will play a crucial role in ensuring the successful delivery of projects by possessing excellent process knowledge related to Incident, Problem, Change, and Configuration management. Your responsibilities will include: - Facilitating support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrating a good understanding of risk management concepts and practices, tracking, assessing, and mitigating project risks, issues, and dependencies. - Collaborating across service teams to ensure alignment and success of objectives. - Identifying and implementing process enhancements to improve project efficiency and effecti...

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Atlassian JIRA,Atlassian Jira Service Desk Good to have skills : Atlassian Jira Align Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education , Summary: We are seeking an experienced Jira Administrator with expertise in both Atlassian Jira (Software) and Atlassian Jira Service Desk (Service Management). The role involves configuring, a...

Job Purpose/Summary: We are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to join our IT team. The ideal candidate will have extensive expertise in managing and automating various IT infrastructure components, including Windows Server, DNS, SCOM, ADFS, PKI Infrastructure, and Active Directory. This role requires a proactive individual who can ensure the stability, security, and efficiency of our IT infrastructure while also driving automation and process improvements. Key Responsibilities: Windows Server Management: Install, configure, and maintain Windows Server environments, ensuring optimal performance and reliability. DNS Administration: Manage and maintain...

About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. ...

Must Have experienced in ITSM Consultant Should have experience in process improvement, operational efficiency, and IT Service Management (ITSM) practices Should have worked with cross-functional teams to identify opportunities for improvement and optimize ITSM processes to drive business success Should have assess current ITSM processes and identify areas for improvement based on ITIL best practices Should have define and implement strategies for optimizing service delivery and management Establish and maintain effective communication channels with team members, stakeholders, and senior clients. Must Have Gen AI/Agentic AI Knowledge and have hands on experience on Agentic AI implementation ...