29 Itsm Processes Jobs

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks such as patching and configuration changes, or facilitating smooth shift handovers for uninterrupted service, your focus will always be on maintaining high service quality standards. You will also be tasked with identifying optimization opportunities, be it reducing common incidents or exploring automation possibilities for request fulfillment, incident resolution, and process enhancements. Your role may extend to supporting project work and disaster recovery functions, aligning with our overarching objectives of staying ahead of the curve. Throughout your journey with us, you will be expected to efficiently resolve incidents and requests, escalating when needed. Additionally, you will contribute to updating existing knowledge and sharing valuable insights to foster continuous learning and improvement within the team. To excel in this role, you should possess a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Moreover, you should be highly disciplined in handling tickets, demonstrate proficiency in utilizing ITSM tools and processes, exhibit strong planning skills, and showcase a client-focused approach throughout your interactions. Your adaptability to changing environments, positive outlook, resilience under pressure, and ability to communicate effectively across different cultures and social groups will be vital in this role. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic position. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D each year, we aim to empower organizations and society for a sustainable digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA offers diverse expertise across more than 50 countries, supported by a robust partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, connectivity, and digital and AI infrastructure solutions, positioning us as a key player in the digital transformation landscape. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

As an Analyst at Sirion in Gurgaon, you will play a crucial role in providing Level 1 support for the Sirion product to customers worldwide. Your responsibilities will include monitoring the ticket queue, handling service requests, providing technical assistance, and ensuring adherence to service level agreements. You will be operating in a 24x7x365 environment, supporting users via chat/online bot, and collaborating with teams across different regions. Your day-to-day tasks will involve monitoring ticket queues, supporting L1 requests, categorizing tickets for routing, representing Sirion in tracking serviceability and product quality issues, and working on a rotational basis. Additionally, you will assist in issue closure, coordinate with various teams globally, escalate unresolved issues to the product and engineering teams, and create process documentation and knowledge articles. To excel in this role, you should hold a degree in technical education/computer science and have 3-6 years of work experience in technical, customer support, or SaaS product/application support roles. You should be well-versed in ITSM processes, have excellent communication skills, and possess good time management and organizational abilities. If you are passionate about contributing to a global team, handling challenging technical queries, and ensuring customer satisfaction, we invite you to apply for this exciting opportunity at Sirion. Visit our Careers Page to submit your application and take the first step towards becoming a part of our diverse and inclusive team.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **SAP ABAP Manager TechOps (Application Management) Consultant** **The Opportunity** We are looking for an SAP ABAP Senior Consultant to join the EY GDS TechOps Team. As part of our EY GDS TechOps team, you will be responsible for the development, maintenance, and optimization of our SAP ABAP Applications in alignment with our business objectives in a multi-region environment. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize applications to deliver seamless global operations support to global clients. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation, and innovation, working with an international team. **To qualify for the role, you must have:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 7-11 years of experience in SAP ABAP module experience with SAP S/4 HANA ABAP Development and SAP Fiori/UI5 Development. - Focus on level 3 support and global operations. - Understanding of SAP Functional modules and business processes with the ability to translate business requirements and issues into technical solutions. - Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment. - Strong experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end-to-end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support, etc. - Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles. - Ability to manage cross-functional and technical team, give them directions and drive functional and technical discussions with various stakeholders. - Proven track record of successfully driving solutions in a complex, multi-platform environment. - Extensive client management working with various regions in a global setting. - Depth of experience in setting up, growing, transforming, and delivering application management teams. - Strong leadership and team-building skills with the ability to inspire and motivate teams to achieve excellence. - Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization. - Strong client management, analytical, and problem-solving skills with the ability to think strategically and make data-driven decisions. - Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations. - Support incident solving by analyzing incidents raised by users and provides solutions. - Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. - Handle change requests with a clear understanding of new business requirements. - Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. - Cross-functional communication skills; experience in an offshore/onshore model. - Ability to work with minimal guidance or supervision in a time-critical environment. - Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross-functional team environment. - Flexibility in managing work hours due to the volatile nature of Application Management work including the ability to do shifts and be on call for critical business requirements. **Ideally, you'll also have:** - Proficiency in ABAP programming language, including advanced concepts such as ABAP objects, BAPIs, BADIs, and enhancements working on RICEFWs. - Extensive experience with SAP ABAP development tools, including the ABAP workbench, ABAP Development Tools, and SAP FIORI, Smartforms, BRF plus, SAPScript, and Adobeform. - Competence in integrating SAP systems with external technologies. - Familiarity with DevOps practices and tools for SAP ABAP Development, such as SAP Continuous Integration and Delivery Tools. - SAP Certification such as SAP Certified Development Associate - ABAP with SAP Netweaver. **What you will do:** - Provide day-to-day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management, and problem management as Level 2 or 3 Application Management Specialist. - Provide senior-level support for SAP ABAP development activities including customizations, enhancements, and bug fixes across multiple SAP environments. - Lead and participate in the design, development, and implementation of complex ABAP programs and solutions to address root cause analysis of critical business requirements and optimization of system performance. - Perform Code Reviews, Performance Tuning, and optimization of ABAP programs to ensure optimal execution of SAP programs and applications. - Collaborate with functional and technical teams to gather requirements, assess business needs, and provide expert advice on ABAP development tailored to business requirements. - Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on SAP ABAP requirements and programs. - Develop and maintain technical documentation including system configuration, installation procedures, and guidelines. - Mentor and train junior SAP ABAP Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques. - Keep abreast of industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation, applied AI tools, and innovation. - Participate in on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems. - Available to work on shift hours depending on the requirement of the client. **What We Look For** A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals. Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries. **What working at EY offers:** At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP Smartstream Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Smartstream across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. To qualify for the role, you must have a Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. You should have 4-7 years of experience in one or more areas within SAP Smartstream, preferably with Global clients. Additionally, experience in Smartstream integration with SAP systems, data exchange, workflow automation, and Smart data streaming modules in Web IDE is required. A deep understanding of ITIL and ITSM processes, client management, leadership skills, and the ability to work effectively in a global, cross-functional team environment are essential for this role. Ideally, you'll also have a strong knowledge of Smartstream integration points with other SAP modules like FICO, MM, SD, HR, PP, and PM, as well as SAP Certification in SAP Smartstream. As an SAP Smartstream Senior Consultant, your responsibilities will include providing day-to-day Application Management support for SAP Applications, leading and mentoring the entire FI team, coordinating the resolution of complex technical issues, collaborating with stakeholders, developing and maintaining documentation, mentoring junior team members, staying updated on industry trends, participating in on-call rotation, and providing off-hours support as needed. At EY, you will have the opportunity to work with a team of people with commercial acumen, experience, and enthusiasm to learn new things in a fast-moving environment. You will be part of a market-leading, multi-disciplinary team and have opportunities to work with EY Data practices globally. Working at EY offers support, coaching, and feedback from engaging colleagues, opportunities for skill development and career progression, freedom, and flexibility in handling your role, and a chance to be part of building a better working world. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across various fields.,

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized to convert raw data from ITSM tools into structured datasets suitable for reporting purposes. Your responsibilities will also include offering insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Developing data models, queries, and metrics to facilitate operational and strategic decision-making is a key aspect of this role. Ensuring the accuracy, consistency, and availability of real-time and historical data for dashboards and reports is paramount. Documentation and maintenance of data definitions, report logic, and dashboard usage guidelines are important tasks that you will be responsible for. Additionally, you will provide support for audits, compliance tracking, and executive reporting by creating on-demand and scheduled data visualizations. Continuously seeking opportunities to automate reporting processes and enhance data accessibility and storytelling will be part of your ongoing responsibilities. To be successful in this role, you should have 6+ years of hands-on experience designing Power BI dashboards and reports, preferably within an IT or customer support-focused environment. Strong knowledge of ITIL frameworks and ITSM processes, particularly Incident, Problem, and Change Management, is required. Experience with ITSM platforms like Jira Service Management, ServiceNow, or BMC is essential. An understanding of support operations, service metrics, and reporting requirements in customer support or service desk environments is necessary. Your strong analytical thinking, attention to detail, and proficiency in tools such as Excel, SQL, and other data tools will be assets in this role. Possessing an ITIL Foundation Certification (v3 or v4) and experience with automated data pipelines or ETL tools are preferred qualifications. Experience in integrating data from multiple systems and familiarity with tools like Tableau or Excel VBA as secondary platforms would also be beneficial.,

The Associate Director IES CIS Governance Service Delivery will be responsible for ensuring delivery excellence and governance for enterprise-wide strategic programs delivered by the Cloud and IT infrastructure organization. Efficiently managing stakeholder engagements and program communications will be key in this role. Additionally, the role involves developing and implementing comprehensive organizational operational policies based on long-term strategic priorities. The ideal candidate should have a minimum of 15 years of total work experience in the IT industry, with at least 10 years of experience in operational policy development, governance, stakeholder management, and program governance. Key Responsibilities: - Business stakeholder management and engagement: Engage with key business stakeholders to understand their needs and ensure alignment with business priorities. Coordinate with various departments to facilitate the seamless integration of cloud and infrastructure solutions, driving initiatives that enhance operational efficiency and innovation. Communicate effectively with stakeholders, providing regular updates on program progress and addressing concerns or challenges. - Cross-Functional Team Collaboration and Program Governance: Collaborate with cross-functional teams to plan, manage, and track dependencies for strategic programs. Proactively identify and mitigate risks, ensuring potential issues are addressed before impacting project timelines. Schedule interdependent activities and harmonize efforts across teams for common deliverables. - Develop and Implement governance framework for IT Infrastructure Strategies and Policies: Create and execute an objective and measurable governance framework for IT infrastructure strategies and policies aligned with the company's business goals. Ensure technology and service strategies are translated into action through persistent governance. - Prepare CIS Operational Policy Documents: Develop CIS policy documents aligned with strategic roadmaps and objectives. - Collaborate with DDIT stakeholders on policy framework: Work with Information Security and Compliance, Architecture, Platform and Data teams to ensure alignment of cloud and IT infrastructure policies with organizational priorities. - Monitor and Evaluate Performance: Continuously monitor and evaluate the performance of cloud and IT infrastructure policies and governance framework, making recommendations for improvements. - Generate and Analyze Reports: Create comprehensive reports to track performance, monitor compliance of policies, and support decision-making processes. Mandatory Skills: - Minimum 15 years of total work experience in the IT industry. - Minimum 10 years of experience in IT infrastructure strategy and roadmap preparation and presentation. - Strong understanding of enterprise architecture and security standards. - Knowledge of ITSM processes and compliance monitoring. - Ability to drive governance for architecture standards. - Excellent communication and presentation skills. Desired Skills: - Experience with cloud infrastructure services (AWS, Azure, GCP). - Knowledge of financial and operational requirements for IT infrastructure. - Strong analytical and problem-solving skills. - Ability to work collaboratively with various departments. - Experience in providing governance and support for business and technical applications. Novartis is committed to building an inclusive work environment and diverse teams representative of the patients and communities served. If you are passionate about helping people and wish to be part of a community that drives breakthroughs to change patients" lives, consider joining Novartis to create a brighter future together.,

As an L3 Network Engineer at Continental India Private Limited in Bengaluru, you will be responsible for managing and maintaining the network infrastructure for VPN and Business Partner Access. Your role will involve overseeing VPN gateways, firewalls, load balancers, Site-to-Site tunnels, maintenance of request portal, monitoring, backup, and restore processes. Additionally, you will be tasked with hardware patching, configuring network infrastructure, handling 3rd level IT tickets, and coordinating with external partners. You will work in a dynamic and collaborative environment that is transitioning towards DevOps and agile working practices. Your responsibilities will include driving escalation and problem management processes, coordinating incident and problem resolution, preparing environment changes, maintaining detailed network configuration documentation, and collaborating with external partners for seamless integration and support of network services. Furthermore, you will be involved in stakeholder management, assisting customers with process improvements, documentation, training, and usability efforts. Your tasks will also include overseeing and managing VPN gateways, firewalls, maintenance of request portal, Site-to-Site tunnels, conducting hardware patching, configuring network infrastructure, monitoring, and performing regular backup and restore operations to ensure network stability and data integrity. To be successful in this role, you should have a background in IT and network areas, along with a minimum of 2 years of experience in network engineering or a related role. Preferred qualifications include certifications such as CCNP, CCIE, or equivalent, and experience with network security solutions and protocols. You should have a strong understanding of VPN technologies, firewall configurations, experience with MS Guest Accounts, Site-to-Site VPN tunnels, and the ability to solve complex network problems using diagnostic tools. Additionally, proficiency in English, both spoken and written, intercultural sensitivity, experience in automation for on-premise and virtual environments (e.g., Ansible, Terraform), managing external service providers, IT compliance, and data security topics are desirable skills for this role. Knowledge of agile frameworks, ITSM processes, and DevOps practices is a plus. In return, Continental India Private Limited offers a hybrid work arrangement, career growth opportunities, work-life balance policies, global exposure, world-class office infrastructure, and attractive employee benefit policies. If you are ready to contribute to the core values of Trust For One Another, Passion to Win, and Freedom to Act, we welcome your application to join our global IT team and be a part of our innovative and sustainable mobility solutions. Continental, founded in 1871, is a technology company that provides safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. With sales of 39.4 billion in 2022 and around 200,000 employees in 57 countries and markets, Continental is committed to creating a positive impact on mobility and sustainability. If you are passionate about driving innovation and sustainable mobility, Continental offers a rewarding opportunity to be part of a leading organization that values its employees and fosters a culture of continuous learning and development. Take the first step towards an exciting career with Continental and apply online today.,

As a member of the Global IT team at PepsiCo, you will be an integral part of redefining what it means to be a consumer products company with a digital-first mindset. Our team is at the forefront of unlocking digital capabilities, enhancing cybersecurity safeguards, delivering data-driven insights, and creating unmatched consumer and user experiences. Guided by the PepsiCo Way, our culture is centered around values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. By advancing a sustainable, socially impactful agenda, we aim to create smiles with every sip and every bite while promoting our goal of Winning with Purpose. As a Transformation Leader within the Global IT team, you will play a crucial role in creating more smiles with every CLICK and every LIKE. You will join our global, agile team to influence and drive PepsiCo's digital transformation. Your role will involve developing a clear product vision and roadmap that aligns with the company's overall goals and digital engagement opportunities. You will manage the features roadmap for IT, ensuring modular, user-friendly functionality, and prioritize requirements for ITSM modules. Engaging with IT and service providers for design and development, you will oversee functional requirements for ServiceNow implementation, ensuring integration and standardized practices. With a focus on ServiceNow Integration, you will design and implement integrations between ServiceNow and enterprise systems to ensure seamless data flow and process automation. Your role will require extensive experience with integration technologies and ITSM processes, along with strong problem-solving skills. Key aspects of your role will include technical proficiency with ServiceNow's platform, familiarity with digital transformation technologies and trends, proficiency in Agile methodologies, and a user-centric approach to gathering and interpreting feedback. You will also need cross-functional experience, analytical and problem-solving skills, financial competency, innovation and creativity, communication and presentation skills, as well as organizational change management and adoption skills. In this role, you will oversee the accelerated transformation for IT operations globally, manage documentation, training, and communication related to ServiceNow Modules & technologies, drive exceptional user experiences, and champion ServiceNow Module features & user benefits narrative. You will also work on implementing multiple ServiceNow Modules related optimization & automation capabilities, integrating ServiceNow with other IT systems, continuously improving and refining ServiceNow Module, and staying up-to-date on ServiceNow best practices. To be successful in this role, you should have a Bachelor's degree in computer science, IT, or a related field, or equivalent experience. You should also have a total of 12+ years of experience in IT Operations and Service Management, with specific experience in ServiceNow ITSM Module, programs/project and/or product management, Process Mining, Process Automation, ServiceNow Integrations, ITIL certification, vendor management skills, agile methodologies, and ITSM principles. If you are looking for a challenging and rewarding opportunity to drive digital transformation at PepsiCo, this role is perfect for you. Join us in creating smiles with every click and every like as we continue to lead the way in consumer products with a digital-first mindset.,

The Senior Cloud Network Administrator is responsible for managing and operating the organization's Azure and AWS cloud-based network infrastructure. You will be tasked with building and managing Azure ExpressRoute, AWS Direct Connect, virtual networks, DMZs, cloud firewalls, and proxies to ensure the stability, integrity, and efficient operation of the cloud-based information systems supporting core organizational functions. Your role will involve handling day-to-day incidents, changes, and problem records, utilizing your experience with IT Service Management (ITSM) processes and tools like ServiceNow or equivalent. Your responsibilities will include: - Building, managing, and maintaining the company's Azure and AWS cloud-based infrastructure. - Establishing and managing Azure ExpressRoute and AWS Direct Connect for secure and reliable network connectivity. - Designing and implementing virtual networks within Azure and AWS environments. - Building and managing DMZs in Azure and AWS to enhance security. - Implementing and managing cloud native and 3rd party firewalls to safeguard cloud-based resources. - Setting up and managing proxies to control and secure internet access. - Enabling and configuring monitoring for cloud network infrastructure. - Monitoring alerts and promptly addressing issues to minimize disruption to services. - Handling day-to-day incidents, changes, and problem records within SLAs. - Using ITSM processes and tools such as ServiceNow to manage incidents, changes, and problem records. - Creating and maintaining comprehensive documentation of the cloud-based infrastructure. Required technical skills include: - Network Architecture: Understanding of network infrastructure, routers, switches, firewalls, and associated network protocols. - Proficiency in Azure and AWS cloud services: Deep understanding of Azure and AWS network-related services. - Problem-Solving: Strong skills needed to troubleshoot and resolve cloud infrastructure issues. - Network Monitoring Tools: Experience with tools like Wireshark, iPerf for network monitoring. - Basic Network Security: Knowledge of network security measures, firewalls, intrusion detection systems. - IT Service Management (ITSM): Experience with ServiceNow for managing incidents, changes, and problem records. - Certifications: CCNA, CCNP, Azure Administrator Associate, AWS Certified SysOps Administrator, or similar can demonstrate technical proficiency. Qualifications: - Bachelor's degree in computer science, Information Technology, or related field. - 5+ years" experience as a Senior Cloud Network Administrator, troubleshooting network incidents. - Experience with Azure and AWS cloud network services and network architecture. - Excellent written and verbal communication skills for collaboration and technical communication. - Certifications like CCNA, CCNP, Azure Administrator Associate, AWS Certified SysOps Administrator are advantageous.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will always be on maintaining high service quality standards. In this role, you will be expected to identify optimization opportunities by reducing common incidents, automating request fulfilment, incident resolution, and process improvements. Additionally, you may also support project work and disaster recovery functions, aligning with our overarching goals of staying ahead of the curve. Your commitment to efficiently resolving incidents and requests, along with your willingness to escalate when necessary, will be crucial in ensuring operational excellence. Moreover, your role will involve updating existing knowledge and sharing insights to foster continuous learning and improvement within the team. To excel in this position, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Furthermore, you should demonstrate discipline in handling tickets, utilize available knowledge articles efficiently, possess a good grasp of ITSM tools and processes, and exhibit strong planning skills to adapt to changing circumstances. Your work ethic, adaptability, client-focused approach, communication skills across diverse cultures, active listening abilities, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience will be instrumental in your success in this role. NTT DATA is a global innovator in business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace. Join us at NTT DATA and be a part of our mission to drive innovation and positive client experiences in a dynamic and supportive environment.,

Job description, Hiring for ServiceNow_ITSM processes with experience range 3 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high standards of service quality. In addition to your day-to-day responsibilities, you will also be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring that we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. You must also be highly disciplined in handling tickets, act promptly as per defined Standard Operating Procedures (SOPs), and strive to resolve as many tickets as possible using available knowledge articles or provided SOPs. Furthermore, you should possess good knowledge of ITSM tools and processes, strong planning skills, a strong work ethic, adaptability to changing environments, and a client-focused approach. Effective communication skills, active listening abilities, a positive outlook, and resilience under pressure are also essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, we invest significantly in research and development to support organizations in embracing the digital future. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace, where experts from over 50 countries collaborate to deliver business and technology consulting, data and artificial intelligence solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. Join us at NTT DATA and be a part of our mission to drive innovation and transformation in the digital era.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your efforts will be focused on maintaining high standards of service quality. In addition to your daily tasks, you will be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests, contributing to our broader organizational goals and ensuring we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should be highly disciplined in handling tickets on a day-to-day basis, act promptly as per defined Standard Operating Procedures (SOPs), and leverage available knowledge articles or provided SOPs to resolve tickets efficiently. Moreover, having a good grasp of using ITSM tools and processes, strong planning skills, a solid work ethic, adaptability to changing environments, a client-focused approach, effective communication skills across different cultures, excellent active listening skills, a positive outlook, and resilience under pressure are essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is also required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to enable organizations and society to move confidently and sustainably into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA has a diverse workforce in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity, making us one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

As the Manager/Senior Manager for the Global Support team at Sirion, you will play a crucial role in leading the Service Desk function. You will be responsible for managing a team that serves as the initial point of contact for all business users, internal and external, ensuring timely resolution of L1 queries and efficient routing of tickets to the relevant departments. Your focus will be on executing the service desk strategy to enhance customer service and build a global service desk that operates 24x7x365 to support Sirion products for customers worldwide. Your responsibilities will include running the global service desk, identifying and routing requests/incidents, monitoring ticket queues, and driving operational efficiencies through adherence to ITIL processes. You will be tasked with managing teams to ensure the fitness of resources for continuous support, preparing leadership reports, coordinating with various teams, and supervising requests related to growth, resources, and vendors. Additionally, you will be required to follow standard processes for issue escalation, build process documentation and SOPs, and ensure timely audit and quality checks of support activities. To be successful in this role, you should have a technical education background in computer science, along with 10-15 years of experience in technical support, customer support, or application support. Proficiency in handling global customers, familiarity with ITSM processes, excellent communication skills, and strong knowledge of ticketing tools are essential. Your commitment to diversity and inclusion will be highly valued in our inclusive work environment. If you are excited about this opportunity and possess the required qualifications and skills, we encourage you to apply by visiting our Careers at Sirion page and following the simple application process. We look forward to hearing from you and potentially welcoming you to our dynamic team at Sirion.,

As a Senior Network Engineer in the regional network operations team, you will play a crucial role in ensuring the stability and reliability of the network. Your primary responsibilities will include resolving incidents and implementing changes effectively. To excel in this role, you should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, a solid background in network implementation involving routers, switches, SD-WAN, Firewalls, and Load Balancers is essential. Proficiency in IT Service Management (ITSM) processes, including incident, change, and problem management, is required. You should also have hands-on experience in setting up high-availability, multi-layer datacenter networks and be familiar with network monitoring tools such as SolarWinds, PRTG, and Nagios. Preferred qualifications for this role include industrial certifications like CCNP, PCNSE, and NSE-7. A sound understanding and practical experience in implementing Cisco Routers and Switches (ASR, ISR, Nexus, Catalyst) are necessary. Moreover, you should possess in-depth expertise in advanced IP routing and switching technologies, particularly BGP, EIGRP, SDWAN, OSPF, PBR, QOS, ECMP, VRRP, HSRP, and VPC. In addition to technical skills, having a curious mindset and a willingness to learn and adapt to evolving technologies and requirements in the financial industry will be beneficial. Familiarity with Secure Access Service Edge (SASE) solutions such as Zscaler and Prisma Access is advantageous. Experience in network automation and knowledge of regulatory requirements from authorities like MAS and RBI are also valuable assets. Previous experience as an IT professional in banking or financial institutions is considered advantageous for this role. You should be open to working in a 24*7 rotational shift and participate in a rotational on-call model when necessary. This position offers an exciting opportunity to leverage your expertise in network engineering and contribute to the operational efficiency and security of the network infrastructure.,

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and Customer Service Management (CSM) modules, your primary responsibility will be to design, develop, configure, and implement ServiceNow solutions that meet business objectives and adhere to best practices. Your key responsibilities will include designing and implementing ServiceNow applications in HRSD and CSM modules, customizing applications to automate processes, and integrating ServiceNow with external systems through REST, SOAP, and MID Servers. You will also be involved in requirements gathering, technical analysis, solution design, troubleshooting technical issues, and collaborating with stakeholders to deliver high-quality solutions. Additionally, maintaining documentation related to architecture, configuration, and change management will be essential. To excel in this role, you should possess a minimum of 5+ years of hands-on experience in ServiceNow platform development, with a focus on HRSD and CSM modules. Proficiency in ServiceNow scripting, building workflows, flows, and data policies, as well as experience in Service Portal development and customization, are key requirements. A solid understanding of ITSM processes, ServiceNow best practices, and experience working in Agile/Scrum environments will be beneficial. Preferred qualifications for this position include ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist in HRSD/CSM. Experience in remote delivery of ServiceNow projects and exposure to other modules like ITSM, CMDB, or integrations will be considered a plus. If you are a proactive problem-solver with excellent communication skills and a passion for delivering innovative solutions, we invite you to apply for this exciting opportunity to contribute to our ServiceNow development team.,

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due to its category-leading innovation. As a Manager/Senior Manager in the Global Support team based in Gurugram, Haryana, you will lead the Service Desk function. Your role will involve serving as the initial point of contact for all business users, both internal and external. You will oversee the ticket queue, handle all L1 queries, and ensure timely escalation of issues to the appropriate departments. The primary objective is to establish and operate a global service desk that operates 24x7x365, providing support for Sirion products to customers across the US, Europe, Australia, and APAC. Your responsibilities will include adhering to ITIL processes, monitoring the ticket queue, driving operational efficiencies, documenting processes, managing service levels, and overseeing resource management. Your key responsibilities will include running a global service desk, resolving L1 requests, identifying and routing incidents, managing ticket ownership, representing Sirion to track and resolve serviceability and product quality issues, managing teams to ensure 24x7x365 support, preparing leadership reports, coordinating with various teams, supervising requests related to growth and resources, following escalation processes, building process documentation, ensuring appropriate ticket information, conducting audits and quality checks, setting up support strategies aligned with customer expectations, tracking performance against service levels, and managing resources effectively. To excel in this role, you will need a technical education background in computer science, 10-15 years of experience in technical support or customer support roles, proficiency in handling global customers, familiarity with ITSM processes, excellent communication and interpersonal skills, strong time management and organizational abilities, and knowledge of ticketing tools and chat-based support. If you are excited about this opportunity, we look forward to receiving your application through our Careers Page at Sirion.,

As a Sr. Network Engineer in the regional network operations team, you will play a pivotal role in ensuring the stability and reliability of the network. Your primary responsibilities will involve incident resolutions and change implementations. You should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, experience in network implementation including routers, switches, SD-WAN, Firewall, and LB is essential. Familiarity with ITSM processes such as incident, change, and problem management is required. You should possess hands-on experience in setting up high-availability, multi-layer datacenter networks. Proficiency in utilizing network monitoring tools like SolarWinds, PRTG, Nagios, etc., is expected. Holding industrial professional certifications such as CCNP, PCNSE, and NSE-7 would be advantageous. A solid understanding and practical experience in Cisco Router and Switches (ASR, ISR, Nexus, Catalyst) are necessary. In-depth practical knowledge of advanced IP routing and switching technologies, especially BGP, EIGRP, SDWAN, OSPF, PBR, QOS, ECMP, VRRP, HSRP, and VPC, are crucial for this role. In addition to the primary skills mentioned above, having a curious mindset and being willing to learn and adapt to evolving technologies in the financial industry is essential. Familiarity with SASE solutions like Zscaler and Prisma Access is beneficial. Experience in Network Automation would be a plus. Understanding regulatory requirements from authorities like MAS, RBI, etc., is valuable. Previous experience as an IT professional in banking or financial institutions is advantageous. You should be open to working in a 24*7 rotational shift and on-call model if necessary.,

Important: Overall IT Experience - 10 Years AND Relevant in Dynamics CRM 5+ Years Work Mode: It's not a remote position. Candidate must be willing to work in Hybrid mode from Customer office Locations: Any 1 location Mumbai, Pune, Chennai, Bangalore, OR Ahmedabad. Technical Skills D365 Platform Knowledge: (Mandatory) Thorough understanding of Dynamics 365 modules (Sales Module) Familiarity with D365 customization and configuration capabilities. System Administration: (Mandatory) User management, security roles, and permissions. Data management, including data import/export and data integrity practices. Technical Skills: (Good to have) SDLC Cycle System admin experience e.g. you should be aware of DLP policies, licenses, and capacity management. Experience in Azure DevOps and ALM tools, setting up CI/CD pipelines Leverage expertise in Data Loss Prevention (DLP), Licensing, and Capacity Management to meet client needs and deliver effective solutions. Support and enhance enterprise solutions using PowerPlatform tools and best practices. Collaborate with teams to design and implement PowerPlatform-based solutions tailored to client requirements. Quickly adapt and gain proficiency in DevOps CI/CD processes to contribute to seamless deployment workflows. Application Support Skillset Certified PowerPlatform Solution Architect. Strong experience in areas such as DLP, Licensing, and Capacity Management. Ability to rapidly upskill in DevOps CI/CD tools and practices. Excellent problem-solving and communication skills to ensure alignment with client objectives. Excellent experience in providing production support of Microsoft power platform and D365 CRM / Sales modules based applications covering various aspects of ITSM processes Experience in setting up the Microsoft power platform and D365 CRM / Sales environments with integration to Azure Entra ID Experience of managing D365 CRM application in operations with handling tickets Support fellow engineers to provide guidance and support to resolve issues and encourage to adopt development/ automation best practices Excellent experience to provide production support of Microsoft power platform and D365 CRM / Sales modules based applications covering various aspects of ITSM processes Experience on setting up the Microsoft power platform and D365 CRM / Sales environments with integration to Azure Entra ID Experience on setting up CI/CD using Azure DevOps / ALM tools to promote solution on various environments Experience on System Admin of D365 and Power Platform components including environment management and secure SDLC best practice If this profile suites you, kindly send email to : hr@dynamisity.com #MicrosoftDynamics365 #MicrosoftDynamicsCRM #D365CRM #DynamicsJob #Hiring,

The ServiceNow Senior Developer will be a highly experienced results-driven person who is focused on delivering excellent customer focused solutions to join our team of developers.This person will provide leadership and oversight to ensure alignment to business strategy and the ServiceNow roadmap and is actively involved in the overarching governance of the platform. In this role, the successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. The candidate should have overall ServiceNow Skills including experience with Hardware/Software Asset Management, ITSM and Integrations. Responsibilities: Seeking an individual with ServiceNow Development, Integration and Maintenance skills as well as experience with HAM, SAM, ITSM and Integration Hub. A thorough understanding of the Common Service Data Model (CSDM) will be critical for this position. The selected candidate will bring ServiceNow System Development and Systems Architect skills, including experience with integrations and software lifecycle management. Advance the SN platform through Integration Hub and automation Design/Architect solutions across the SN platform Consult with the development team, business process owners, customers, users and constituents to develop and analyze customer requirements Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget Design and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirements Design and implement integration via REST and SOAP API, as well as JDBC and PowerShell scripting Collaborate with internal and external teams to design, build, implement and maintain HAM, SAM and ITSM Collaborate with internal and external teams to design, build, implement and maintain multiple Service Portals Serve as administrator and developer for the whole ServiceNow platform Performing day-to-day support and maintenance of ServiceNow across Production and Non-Production environments Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes. Advise on and maintain the use of ITIL and ServiceNow best practices Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, other applications, monitoring tools, LDAP, etc. Coordinate and perform application upgrades in partnership with vendors and internal colleagues Perform application testing Create and maintain system design and documentation Develop and maintain procedural documents relating to the management of the platform Provide advanced application support to internal team members Provide training and knowledge transfer to other employees as necessary Assist in IT process implementation and support as necessary Participate in occasional after-hours releases for major implementations Provide "on call support on a periodic basis as required Identify opportunities and implement service improvements across all functional areas within ServiceNow Required Qualifications: A Bachelors degree in Computer Science or equivalent 6+ years of proven experience in designing and implementing solutions on the ServiceNow platform 3-5+ years of experience with writing and reading scripts in ServiceNow using Javascript: both server and client-side Rules including AJAX, Angular JS, HTML, CSS 2-4+ years of experience with HAM, SAM and ITSM processes, maintenance, and development 3-5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST 5+ years experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML) 5+ years experience Developing in the Service Portal 3+ years experience Developing in Integration Hub and Flow Designer Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels SaaS Experience / Cloud Development Experience Strong analytical, estimating and problem-solving skills Excellent communication, interpersonal and collaboration skills Ability to be flexible, adaptable and learn new concepts quickly Analytical and problem-solving skills are needed for systems guidance Ability to manage multiple and often conflicting tasks; effectively prioritize Desired Qualifications: Experience Administering/Developing within HAM/SAM Experience Administering/Developing within SPM Experience Administering/Developing in the Employe Service Center ServiceNow Certifications (Integration Hub, HAM, SAM, ITSM, CSDM) Other ServiceNow Certifications ITIL Certification Location - Bengaluru,Chennai,Noida,Hyderabad,Gurugram

Req ID: 327225 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). In your role, you will . Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision . Define the Incident management strategy and focus on Gaps and Process improvements . Work effectively across the organization with stakeholders, service teams and subject matter experts to support IT issues . Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness . Develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks and perform PIRs. . Act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements . Set direction and provide a framework through which Incident Management process improvement objectives can be delivered . Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs . Gather feedback from end users to understand how to improve efficiencies when it comes to Incident management . Provide relevant coaching, training, and support to champion Incident management culture within the organization. As our ideal candidate, . You have a University Degree in Engineering, Computer Science, or relevant technical degrees . You have 5 years of experience as an IT Incident Manager . You have 3 years of experience in ITIL implementation and Project coordination . You have ITIL Foundation Certification . You have 3+ years of experience of ITSM processes and ServiceNow, specially ServiceNow Incident Management module. . You have outstanding communication skills - Written and Verbal, in English . You have expertise on Microsoft Word, Excel and Powerpoint About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job description, Hiring for ServiceNow_ITSM processes with experience range 5 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS