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As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your day-to-day activities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You will monitor client infrastructure and solutions, investigate first-line incidents, and follow approved procedures for request fulfillment. Your responsibilities will include providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ensuring smooth shift handovers for continuous service. Key Responsibilities: - Monitor client infrastructure and solutions to catch errors promptly - Investigate first-line incidents and understand their root causes - Follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support - Execute maintenance activities like patching and configuration changes - Ensure smooth shift handovers for continuous service - Identify opportunities for optimization and automation - Occasionally support project work and disaster recovery functions and tests Qualifications Required: - Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis - Good understanding of using ITSM tools and processes - Strong planning skills and adaptability to changing environments - A client-focused approach with excellent communication skills - Bachelor's degree in information technology/computing or equivalent experience As a part of NTT DATA, you will be contributing to a company that is a $30+ billion trusted global innovator of business and technology services. With a commitment to helping clients innovate, optimize, and transform for long-term success, we invest over $3.6 billion each year in R&D. NTT DATA serves 75% of the Fortune Global 100 and has a diverse team of experts in more than 50 countries. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in moving confidently and sustainably into the digital future.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us . Show more Show less

Role Overview: You will be part of Vertiv's CoE application area, focusing on implementing bugfixes and enhancements to the Connected CE application on the Mendix platform. Your role involves developing new enhancements, troubleshooting and bugfixing, performing QA for new applications release, supporting the release process, updating product documentation, interacting with external vendors, and mentoring business developers. The context and activities of this role are international and global in scope, requiring engagement with diverse global functions and cultures. Key Responsibilities: - Develop new enhancements over the Mendix platform - Troubleshoot and fix open issues - Perform QA for new applications release - Support the release process by creating new application builds - Update product documentation - Interact with external vendors - Mentor business developers Qualification Required: - Fluency in English (oral and written) - Excellent knowledge of the Mendix low-code-no-code platform - Good knowledge of web services, RESTful principles, and an understanding of microservices - Good knowledge of interfaces to third-party systems (ERP, CMS, etc.) - Good knowledge of React-Native - Good knowledge of Native app technologies - Good knowledge of IT applications architecture - Good knowledge of Jira - Basic knowledge of ITSM processes - Basic knowledge of IT infrastructures Additional Company Details: Occasional international travel may be required, up to 1 per year. Preferred qualifications include a Master's or Bachelor's degree with a preference for Information Systems or Computer Science as the field of study, 3+ years of experience in web application development using JavaScript, HTML/CSS, and server-side frameworks, 5+ years of experience on the Mendix platform, and either a Mendix Intermediate Developer Certification or Advanced Developer Certification.,

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Key Responsibilities: - Monitor client infrastructure and solutions to identify and resolve errors promptly - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support and execute maintenance activities like patching and configuration changes - Identify optimization opportunities to reduce incidents, find automation possibilities, and contribute to process improvements - Support project work, disaster recovery functions, and tests to ensure continuous service quality - Ensure efficient resolution of incidents and requests, escalating when necessary - Update existing knowledge and share insights to facilitate continuous learning and improvement Qualifications Required: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis and following defined SOPs promptly - Good understanding of using ITSM tools and processes - Strong planning skills to adapt to possible changes and circumstances - Strong work ethic and adaptability to changing environments - Client-focused approach with excellent communication skills to work across different cultures and social groups - Active listening skills, positive outlook, and resilience under pressure - Bachelor's degree in information technology/computing or equivalent experience Additional Company Details: NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform, the company invests over $3.6 billion annually in R&D. NTT DATA offers diverse expertise in more than 50 countries and collaborates with established and start-up companies. Services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and digital and AI infrastructure provision. NTT DATA is part of NTT Group and headquartered in Tokyo, operating as an Equal Opportunity Employer.,

You will be joining NTT DATA, a company dedicated to pushing boundaries and leading innovations to make a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a place for you to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of clients" IT infrastructure and systems by providing managed services. Your daily tasks will include proactively identifying, investigating, and resolving technical incidents and problems to deliver effective support to clients. Monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment will be key aspects of your role. Whether it involves providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high service quality standards. Additionally, you will be expected to identify optimization opportunities, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests to contribute to broader organizational goals. To excel in this role, you should have a basic understanding of various technologies, be highly disciplined in handling tickets, possess good ITSM tool and process knowledge, strong planning skills, and a strong work ethic. Adaptability, a client-focused approach, effective communication across diverse groups, active listening skills, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience are also essential. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, NTT DATA values diversity and is dedicated to providing a positive client experience across different cultures.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us . Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us . Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl's Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested we're committed. We're not just protecting data we're empowering. Kyndryl is committed to making the world safer, not only by investing in state-of-the-art services and technologies but also by empowering underserved communities with essential cyber skills. When you walk through our doors, you're not only joining a team but you're also becoming part of a legacy. Welcome to Kyndryl, where Cybersecurity isn't just a job - it's a passion a commitment to designing, running, and managing the most modern and reliable technology infrastructure that the world depends on every day. Join us as a Cybersecurity Infrastructure Professional, where you'll be entrusted with the crucial task of maintaining and enhancing the infrastructure that is the backbone of our cybersecurity operations for our Fortune 500 clients. You'll be responsible for the orchestration of infrastructure, keeping our systems protected from the relentless advances of physical and cyber adversaries. Your vigilance and technical expertise will be the shield that safeguards our computer systems, networks, and invaluable data from the threat of unauthorized access, theft, damage, and other malicious activities. Your domain will revolve around preserving the integrity of an IT infrastructure, the security of networks, and the sanctity of data. If you have a passion for cybersecurity and are looking for a role that combines cutting-edge technology with the thrill of safeguarding critical assets, then this role is your gateway to the world of cybersecurity heroism. Join us at Kyndryl, and let's build the future of digital security together. Your Future at Kyndryl When you join Kyndryl, you're not just joining a company - you're entering a space of opportunities. Our partnerships with industry alliances and vendors mean you'll have access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles - we're invested in your journey. . Who You Are Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem management. Reconcile service level credits and earn-backs monthly. Collaborate with CUSTOMER VP - Technology (Operations) for final sign-off on SLA adherence. Maintain transparency and accountability through detailed SLA reporting and governance. Ensure exceptions are documented and validated (e.g., disaster recovery, third-party delays). Periodically audit SLA processes and metrics to ensure compliance and continuous improvement 1. MIS Reporting - Job Description Core Responsibilities Own the creation, validation, and analysis of reports and dashboards across all ITSM processes. Maintain a repository and regular backups of data sets and published reports. Automate report generation and scheduling in collaboration with the Tools team. Identify and resolve discrepancies in reporting data and formulas. Develop and maintain a ready reckoner with definitions, formulas, frequency, logic, and stakeholders for training purposes. Enable insights automation and align reporting practices with industry best standards. Publish reports at defined frequencies (daily, weekly, monthly) and support ad-hoc reporting needs. Report Types Daily Reports: Call logged, closed, pending, reopened, and TSAT data. Antivirus dashboard. Pending ticket report. Partner dependency pending ticket report. Compliance consolidated report. Asset demand and issuance report. Weekly Reports: SLA compliance report. FCR and KMDB report. Backup and encryption compliance report. Analysis of top end-user incident drivers and root causes. Monthly Reports: Operations dashboard covering SLA compliance, service improvement plans, escalations, and compliance posture. Summarized asset view Preferred Skills and Experience .Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or other related fields .Experience with workload, server, network architectures and associated security controls Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

As an IT Infrastructure and Application Monitoring Services expert at Capgemini, you will play a crucial role in shaping your career while being supported by a collaborative global community. Your responsibilities will include integrating monitoring tools for event management and automation, demonstrating proficiency in ITIL Processes and Monitoring Concepts, and managing Budget, Project, and Vendor requirements. You will lead a team of 5-10 members and deliver monitoring solutions that meet customer requirements, offering consultation on the best possible solutions. With a minimum of 5 years of experience, you will be well-versed in Monitoring Tools such as Dynatrace SaaS, ScienceLogic, Appdynamics, New Relic, and Microfocus tools. Additionally, you will possess basic knowledge of IT Infrastructure and Application Monitoring Services, understand ITSM Processes with Agile Methodology, and have the ability to manage multiple concurrent projects and stakeholders effectively. Strong verbal and written communication skills are essential, along with the capability to handle conflict constructively. Experience in handling large monitoring tool setups and migrations to new tools will be beneficial, as well as familiarity with the GSI Domain (Global System Integrator). Your flexibility to work a flexible schedule will be an asset in this role. Capgemini is a global leader in business and technology transformation, committed to accelerating the transition to a digital and sustainable world. With a diverse team of 340,000 members in over 50 countries, Capgemini leverages its 55-year heritage to deliver end-to-end services and solutions. By unlocking the value of technology through AI, cloud, and data capabilities, Capgemini addresses the comprehensive business needs of its clients. Join us in creating a more sustainable and inclusive world while making a tangible impact on enterprises and society.,

NTT DATA is looking for an ITIL Account Service Advisor to join the team in Noida, Uttar Pradesh, India. The ideal candidate will play a crucial role in managing IT issues to support end users across the enterprise. This position involves both strategic design and hands-on implementation to ensure effective Incident Management. Responsibilities include creating guidelines for process usage, integrating incident management with other processes, preventing stagnation, and ensuring operational efficiency. Key responsibilities of this role include working closely with stakeholders to maintain global consistency, defining incident management strategy, identifying gaps for process improvements, collaborating with various teams and subject matter experts, analyzing statistical data for compliance and effectiveness, developing incident playbooks, providing advice on policy decisions related to incident management, setting process improvement objectives, communicating the vision of continuous process improvement, creating reports on critical success factors and key performance indicators, gathering feedback from end users for efficiency improvements, and providing coaching, training, and support to promote an incident management culture within the organization. To be considered for this position, candidates must have a University Degree in Engineering, Computer Science, or a relevant technical field, along with at least 5 years of experience as an IT Incident Manager. Additionally, candidates should have 5 years of experience in ITIL implementation and project coordination, possess an ITIL Foundation Certification, have expertise in ITSM processes and ServiceNow Incident Management module, excellent written and verbal communication skills in English, proficiency in Microsoft Word, Excel, and Powerpoint. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a strong partner ecosystem, NTT DATA provides services including business and technology consulting, data and artificial intelligence solutions, infrastructure development and management, and digital and AI infrastructure. As a part of NTT Group, NTT DATA invests significantly in research and development to drive digital transformation for organizations and society. Visit us at us.nttdata.com.,

Key Responsibilities: Should have good knowledge and understanding on ITIL framework and ITSM processes e g Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc Experience working in IT Service Management tools e g ServiceNow Remedy JIRA etc Hands on experience in change and deployment management in non production as well as production environments Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting SaaS Platform support HPS Salesforce Oracle etc Coordination of setup integration Environment troubleshooting Configuration management Ongoing maintenance Experience in functional and infrastructure health check automation in non production environments using open source tools like Selenium Experience in APM tools Dynatrace AppDynamics Datadog Splunk SolarWinds Knowledge on DevOps pipelines tool chains and their integration ITIL V3 or V4 certification is an added advantage Preferred Skills: Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Security->IT Service Management

Exp 4-6years Notice period : Immediate – 15days Please find below JD for your reference . 4 to 6 years Hardware Asset Management and Software Lead and manage the complete hardware asset lifecycle, including procurement, deployment, maintenance, and disposal. Utilize ServiceNow HAM Pro for automating asset tracking, management workflows, and ensuring accurate inventory records. Collaborate with cross-departmental teams to uphold physical IT hardware accuracy and compliance. Develop and maintain asset management policies and procedures to ensure data integrity and alignment with ITSM processes. Perform regular asset audits, manage vendor relationships, and provide actionable insights through HAM dashboards and reports. Extensive experience in Hardware Asset Management. Proficiency with ServiceNow HAM Pro and its workflow integrations. Strong understanding of ITIL-based asset lifecycle management principles.

As a member of the L2 Application Support team within the Capital Markets Foreign Exchange Division at LSEG, you will play a crucial role in handling production support activities for all applications in the CMFX bucket. Your responsibilities will involve collaborating with teams across different locations such as the UK, US, Sri Lanka, and Singapore to ensure the near 100% availability of applications. Working as part of the IT Capital Markets FX Support Team, you will be actively involved in addressing user support issues, conducting problem analysis, and implementing bug fixes through in-depth analysis of key applications. Your role will require you to act as the point of contact and escalation during the recovery of major incidents, providing technical or domain expertise as necessary. You will be responsible for handling major incidents by defining and executing tasks, planning and driving breakfix changes/recovery actions, assessing impact, and monitoring progress to ensure timely escalation. Additionally, you will contribute to the problem management process, follow ITSM processes to maintain SLA and SLO, and facilitate decision-making processes for immediate change requests to systems while considering potential impacts on production systems. Furthermore, you will be involved in providing application configuration and maintenance, proposing application systems changes and enhancements, supporting existing business users, investigating and resolving application errors and data discrepancies, and defining acceptance tests for new or modified automated systems. Continuous development of relevant domain knowledge related to workflows, data pipelines, business policies, and configurations will be essential for this role. Moreover, you will be expected to develop and maintain CI/CD pipelines using tools such as Azure DevOps, GitLab CI/CD, or similar, integrate automated testing suites and security scanning tools into CI/CD pipelines, implement deployment strategies to minimize downtime and risk, configure monitoring and alerting solutions, and respond promptly to incidents by conducting root cause analysis and implementing preventive measures. To qualify for this role, you should possess a Bachelor's degree in Computer Science or a related technical field involving software/systems engineering, as well as experience in scripting languages such as Perl, Bash, or Python. If you are an experienced professional seeking an exciting opportunity to contribute to the support and maintenance of critical applications within the financial markets infrastructure, we invite you to click "Apply" and join our team at LSEG.,

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and troubleshooting. Additionally, experience in SaaS platform support for HPS, Salesforce, Oracle, etc., is preferred. In this role, you will be involved in the setup, integration, and troubleshooting of environments, configuration management, and ongoing maintenance. Candidates with experience in automating functional and infrastructure health checks in non-production environments using open-source tools like Selenium will be highly valued. Knowledge of APM tools such as Dynatrace, AppDynamics, Datadog, Splunk, and SolarWinds, as well as familiarity with DevOps pipelines, tool chains, and their integration, will be beneficial. Possessing an ITIL V3 or V4 certification is considered an added advantage. Preferred skills for this position include expertise in managing non-production environments within the Infrastructure Testing domain. Apply now and be part of a dynamic team where your skills and expertise will contribute to the success of our IT operations.,

You are a skilled ServiceNow Developer with 3 to 4 years of experience and are sought after to join Perigeon Software's dynamic team. Your expertise in designing, developing, and implementing ServiceNow solutions is essential to optimize business processes. In this role, you will need to demonstrate strong technical skills, problem-solving abilities, and a proactive approach to delivering high-quality ServiceNow implementations. Your key responsibilities will include designing, developing, and configuring applications and modules on the ServiceNow platform to meet business requirements. Customizing ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and ACLs to enhance system functionality. Implementing integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub. Supporting ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB. Developing Service Catalogs, Request Management, and Self-Service Portals with a user-friendly interface. Utilizing JavaScript, Glide API, and Flow Designer to automate workflows and enhance system efficiency. Performing unit testing, troubleshooting, and resolving issues to ensure the smooth functioning of ServiceNow applications. Working closely with business analysts, IT teams, and stakeholders to gather requirements and deliver tailored solutions. Optimizing ServiceNow applications for scalability, performance, and security. Maintaining technical documentation, following ServiceNow best practices, and ensuring compliance with coding standards. To excel in this role, you should have 3 to 4 years of hands-on experience as a ServiceNow Developer. Strong knowledge of ServiceNow platform architecture, scripting, and modules. Experience in customizing ITSM processes and developing ServiceNow applications. Expertise in JavaScript, Glide API, Business Rules, UI Scripts, and Flow Designer. Experience with ServiceNow integrations (REST/SOAP APIs, LDAP, SSO, etc.). Hands-on experience in ServiceNow CMDB, Asset Management, and Workflow Automation. Familiarity with Service Portal development, AngularJS, and UI development in ServiceNow. Strong understanding of performance optimization, data security, and compliance in ServiceNow. Ability to troubleshoot, debug, and resolve ServiceNow issues efficiently. Excellent problem-solving, analytical, and communication skills. Preferred qualifications include being a ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). Experience in ITOM (IT Operations Management), ITBM (IT Business Management), or HRSD (Human Resources Service Delivery) modules. Knowledge of ServiceNow App Engine, Flow Designer, and Automation techniques. Familiarity with Agile development methodologies and project management tools. Perigeon Software offers a competitive salary with no bar for the right candidate, performance bonus, quarterly awards, 5-day work week, flexible work schedule, and career growth and learning opportunities. Join Perigeon Software, a leading IT solution provider specializing in Salesforce, ServiceNow, and Enterprise Software, and be part of a team that is making an impact in the world of IT service management.,

This role is in the regional network operations team where you would perform a key role as a Sr. Network Engineer, ensuring the stability and reliability of the Network. You will play a crucial part in incident resolutions and change implementations. You should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, experience in Network Implementation involving routers, switches, SD-WAN, Firewall, and LB is required. Familiarity with ITSM processes such as Incident, Change, and Problem management is essential. Hands-on experience in setting up high-availability, multi-layer datacenter networks is expected. Proficiency in network monitoring tools like SolarWinds, PRTG, Nagios, etc., is necessary. Possession of industrial professional certifications like CCNP, PCNSE, and NSE-7 is preferred. You must have a strong understanding and implementation experience with Cisco Routers and Switches, including ASR, ISR, Nexus, and Catalyst. In-depth practical knowledge of advanced IP routing and switching technologies, especially BGP, EIGRP, SDWAN, OSPF, PBR, QOS, ECMP, VRRP, HSRP, and VPC, is required. A curious mindset with a willingness to learn and adapt to evolving technologies and requirements in the financial industry is important. Familiarity with SASE solutions like Zscaler and Prisma Access is beneficial. Experience in Network Automation is an added advantage. Understanding regulatory requirements from regulators such as MAS, RBI, etc., is advantageous. Previous work experience as an IT professional in banking or financial institutions is a plus. Flexibility to work in a 24*7 rotational shift and be part of a rotational on-call model if needed is necessary.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your focus will be on maintaining high service quality standards. In addition to resolving incidents efficiently, you will also be tasked with identifying opportunities for optimization. This could involve reducing common incidents, exploring automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring proactive measures are in place. To excel in this role, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should also demonstrate highly disciplined handling of tickets on a day-to-day basis, prompt action as per defined Standard Operating Procedures (SOPs), and a good grasp of using ITSM tools and processes. Strong planning skills, adaptability to changing environments, and a client-focused approach are essential qualities for success in this role. Moreover, a positive outlook, resilience under pressure, and the ability to communicate and work effectively across different cultures and social groups are highly valued. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic environment. As an integral part of NTT DATA, you will be contributing to our mission of innovating, optimizing, and transforming businesses for long-term success. Our commitment to investing in research and development ensures that we stay at the forefront of digital advancements, helping organizations and society move confidently into the future. With a global presence and a diverse team of experts, we offer a range of services including business and technology consulting, data and artificial intelligence solutions, and application development and management. At NTT DATA, we are proud to be an Equal Opportunity Employer, fostering a workplace that embraces diversity and inclusion. Join us in pushing the boundaries of what is possible and making a positive impact on our clients and society.,

Key Responsibilities: 3 to 4 years of experience in managing and supporting Windows end points server administration configuration and upgradation Experience in O365 application windows OS software installation outlook and server troubleshooting Experience in datacenter management Endpoint security management Knowledge in active directory DNS DHCP file server Virtualization technologies Ability to handle major incident and troubleshooting in windows domain Knowledge of ITIL and ITSM processes like SLA Change Release Management Experience in using ticketing tools such as service now remedy will be an added advantage Excellent written and verbal communication skills Preferred Skills: Technology->Universal Windows Platform->Universal Windows Platform

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, diversity and inclusion are embraced in the workplace. It's a place where you can continue to grow, belong, and thrive. Your career at NTT DATA involves believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role to prepare for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Networking Managed Services Engineer (L1) at NTT DATA, you'll provide managed services to ensure clients" IT infrastructure and systems remain operational. Proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Monitor client infrastructure and solutions, investigating first-line incidents, understanding root causes, and following approved procedures. Provide telephonic, ITSM ticket or chat support, execute maintenance activities like patching and configuration changes, and ensure smooth shift handovers for continuous service. Identify optimization opportunities, reduce common incidents, find automation possibilities for request fulfillment, incident resolution, and process improvements. Support project work and disaster recovery functions and tests, contributing to broader goals. Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary. Update existing knowledge and share valuable insights for continuous learning and improvement. To thrive in this role, you need: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols. - Highly disciplined in handling tickets, acting promptly per defined SOPs. - Good understanding of ITSM tools and processes. - Strong planning skills, adaptability, work ethic, and client-focused approach. - Aptitude to communicate and work across different cultures, active listening skills, positive outlook, and resilience under pressure. - A bachelor's degree in information technology/computing or equivalent experience. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer.,

You are a highly motivated and proactive ITSM Support Specialist sought to enhance and support ITSM processes within a large, high-tech enterprise. Your responsibilities include providing global user support, ensuring adherence to ITSM processes, and collaborating with the global technical service desk. You must possess a strong understanding of ITIL processes, incident and problem management experience, and a commitment to improving ITSM processes organization-wide. Your key responsibilities involve supporting ITSM processes such as incident, problem, and change management, ensuring compliance with guidelines and SLAs, and acting as a process champion to promote awareness and compliance globally. Additionally, you will support major incident management efforts, manage incidents with urgency, and assist in Root Cause Analysis processes. Your role also includes providing 24/7 global user support, working in shifts, and monitoring service desk activities for process consistency. You will be responsible for reviewing and auditing ITSM processes, identifying areas for improvement, and working with stakeholders to implement changes for efficiency. Qualifications required for this role include 3+ years of ITSM support experience, strong knowledge of ITIL frameworks and tools, experience in incident and problem management, and excellent communication skills. ITIL v4 Certification and experience with monitoring tools are preferred qualifications. As a proactive and detail-oriented individual, you will actively identify process gaps and work towards resolving them. You will collaborate with global teams, thrive in a 24/7 operational environment, and leverage analytical skills to address process issues effectively. In return, you will be offered a challenging role in a fast-paced environment, opportunities for professional development, competitive compensation, and a culture that values innovation and teamwork. If you are passionate about ITSM processes, service quality, and operational excellence, this role offers you the opportunity to contribute to world-class IT service management. Join our team and be a part of driving ITSM excellence across our global organization.,

You are seeking a ServiceNow Technical Lead who specializes in Field Service Management (FSM) and Customer Service Management (CSM). If you are enthusiastic about creating scalable ServiceNow solutions and thrive in leading teams, this position is tailored for you. As a ServiceNow Technical Lead, your primary responsibilities will include overseeing the end-to-end implementation of ServiceNow FSM and CSM modules. You will be tasked with transforming business requirements into technical solutions using ServiceNow best practices. Furthermore, your role will involve designing, configuring, and customizing workflows, business rules, UI actions, and integrations. As a leader, you will guide and mentor a team of developers, conducting code and design reviews. Collaboration with cross-functional stakeholders to ensure platform alignment with business objectives will be a key aspect of your responsibilities. Additionally, you will be responsible for managing platform upgrades and ensuring system stability, performance, and security. Maintaining documentation and supporting governance processes will also fall within your scope of duties. To excel in this role, you must possess at least 8 years of ServiceNow development experience. Your background should demonstrate a strong proficiency in FSM and CSM implementations. A deep understanding of ServiceNow scripting, including JavaScript and Glide API, is essential. Experience with REST/SOAP API integrations and Integration Hub is crucial for this position. Moreover, a solid grasp of ITSM processes, CMDB, and platform architecture is required. Holding a ServiceNow CSA certification is mandatory, with CSM/FSM certifications considered advantageous. Familiarity with ServiceNow App Engine or custom application development is beneficial, along with prior experience in Agile/Scrum environments. In addition to the must-have skills, possessing a Certified Implementation Specialist (CSM or FSM) certification would be advantageous. Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics is considered a plus. Familiarity with NowAssist & AI Agent framework and Workflow Data Fabric would also be beneficial for this role.,

You will be working as a Desktop Engineering WSUS in Mumbai/Pune with a hybrid work mode. As a professional with 8+ years of experience, you will be hired on a contract-to-hire basis with an immediate joining requirement. Your primary responsibility will be to learn and understand the customer-designed ITSM processes, including Incident, Problem, Change, Knowledge, and Request Management. You will be expected to have a strong hands-on experience in installing and configuring WSUS in an AD environment. Additionally, you will be responsible for patching Wintel servers using WSUS servers. You will play a crucial role in conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in various environments like SIT, UAT, and Production. Your tasks will include documenting technical testing and end-user UAT testing scenarios, along with creating UAT testing scenarios for automated testing frameworks (ATF). In case of any failed UAT test scenarios, you will be required to troubleshoot, triage, and document any defects uncovered. Furthermore, you will be responsible for testing defects stories in SIT, conducting application and implemented business process demonstrations and trainings for end-users and stakeholders. You will also conduct live and recorded interactive training sessions for audiences of different sizes, along with creating procedures and training material for end-users. Your role will also involve performing post-migration hypercare for end-users and addressing any other ITSM business analyst process needs identified by management.,

The JDE EnterpriseOne CNC Support Engineer role based in Pan India with a shift timing of 2:00 PM - 11:00 PM IST requires at least 8 years of experience. As the JDE EnterpriseOne CNC Support Engineer, your primary responsibility will be the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate closely with development and operations teams to ensure system stability, provide CNC services, and resolve issues effectively. Your key responsibilities will include ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. Monitoring system health and performance, troubleshooting application and infrastructure issues, patching JDE application servers, databases, and related middleware, executing scheduled activities like backups, batch jobs, upgrades, and deployments will also be part of your duties. Managing incidents, service requests, and change tickets through JIRA and ServiceNow, collaborating with cross-functional teams to implement enhancements and best practices, and developing and maintaining technical documentation are essential aspects of this role. The required skills and proficiency for this position include expertise in JDE EnterpriseOne CNC (9.2) at Level 4, SQL Server administration & optimization at Level 4, and production support & operations at Level 4. The ideal candidate should hold a Bachelor's degree in Computer Science, Information Systems, or a related field, and possess over 8 years of experience supporting JD Edwards EnterpriseOne in production environments. Hands-on experience with CNC tools, Oracle/SQL Server databases, middleware, strong troubleshooting and root-cause analysis skills, familiarity with ITSM processes, and ticketing systems like JIRA and ServiceNow are crucial. Excellent communication and stakeholder-management abilities are also highly valued in this role. Key Skills: ServiceNow, production support, JDE EnterpriseOne CNC (9.2), CNC, JIRA, EnterpriseOne, SQL Server administration, JD Edwards, SQL, root-cause analysis, ITSM processes, troubleshooting.,

As a ServiceNow Technical Lead, you will be responsible for driving the design and implementation of both Field Service Management (FSM) and Customer Service Management (CSM) modules. Your primary role will involve translating business requirements into scalable technical solutions and leading a team of developers. It is essential to ensure delivery excellence, governance, and adherence to platform best practices. Your key responsibilities will include leading the end-to-end implementation of FSM & CSM modules, translating requirements into workflows, scripting (JavaScript/Glide), UI actions, business rules, and integrations. Additionally, you will be required to design and support REST/SOAP API integrations and use IntegrationHub. Mentoring developers, conducting design and code reviews, collaborating with stakeholders, managing platform upgrades, performance, security, maintaining documentation, and enforcing change and governance policies are also crucial aspects of this role. To be successful in this position, you should have 8+ years of experience in ServiceNow development, including leading roles as a Technical Lead. Proven experience in FSM and CSM implementations, proficiency in JavaScript, Glide API, and REST/SOAP integrations, as well as a strong understanding of ITSM processes and CMDB architecture are required. Being a ServiceNow Certified System Administrator (CSA) is mandatory, along with experience working within Agile/Scrum environments. Preferred (bonus) skills include being a Certified Implementation Specialist in FSM and/or CSM, familiarity with App Engine, Virtual Agent, Predictive Intelligence, Workflow Data Fabric, and NowAssist/AI Agent Framework, as well as holding an ITIL Foundation certification. To apply for this position, please send your updated resume/CV to shubham@vidhema.com.,

We at Computacenter hiring for Associate Service Architect with Presales experience for Bangalore location. Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasizes diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. What you will do Accept and verify customer requirements for maintenance services Develop and harmonise an efficient design based on the maintenance service spectrum and customer requirements: Develop a detailed Statement of work including delimitations Coordinate with and deliver the final service concept for deals won to the implementation and provision units. Develop proposal documents, statements of work and supplementary presentations for internal bid reviews Develop delivery concepts (process presentation, feasibility analysis, coordinate with internal and external delivery units, ITSM processes and workflows, required tools, interfaces) Responsible for the creation of internal cost calculations, evaluation and verification based on empirical values and benchmarks, as well as the determination of target prices for future maintenance services Coordinate and handover the final service concept for deals won with the implementation and delivery units Position new services with target customers and collaborate in the development and expansion of strategic/new business areas of delivery. Assessment of Risks and Opportunities in the Respective Design, Including Necessary (Counter-)Measures for Risk Mitigation Monitor the current deal pipeline to identify potential maintenance service components Identify and report cost drivers and process variables to highlight potentials for cost reduction and develop clear solution approaches to leverage them Provide detailed expertise on services, supporting technologies and the capabilities and strengths of the individual service units Introduce, present and explain maintenance services to internal and external customers Obtain offers from external partners to validate competitiveness What you will need 5 - 8 years of overall experience with IT and 4 years of experience with Network / IT Infrastructure with Presales experience. University degree in (business) informatics, economics or natural sciences or comparable professional training of at least three years in a specialised field Good understanding of the IT service market More than 3 years of professional experience in service sales or sales. Mature knowledge of the service process and calculation of offers in the business line Good knowledge of factory services extended SLA services and remote services Proven knowledge of creating reliable calculations, risk identification and assessment Good knowledge of maintenance services and processes Good knowledge of strategy, tactical behaviour and optimal conditions with the manufacturer Structured and goal-oriented work as a prerequisite for the preparation of a calculation offer within the time limits Confident demeanour and presentation skills Reliability, independence, ability to work in a team Good written and spoken English skills Personal flexibility and willingness to travel Show more Show less