113 Itsm Processes Jobs

As an Incident Coordinator at the company, your role will involve monitoring system alerts, managing incident tickets, and coordinating with internal and external teams to ensure timely resolution of IT issues according to standard operating procedures (SOPs). Key Responsibilities: - Monitor system alerts and create corresponding incident tickets. - Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. - Collect and share system logs with L2 / Incident Management teams as per SOPs. - Coordinate and follow up with internal teams for ticket updates and action items. - Log tickets with external service providers and facilitate communicati...

Responsibilities : 3 to 4 years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. . Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. . Experience in datacenter management & Endpoint security management. . Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. . Ability to handle major incident and troubleshooting in windows domain. . Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication sk...

Key Responsibilities: 3 to 4 years of experience in managing and supporting Windows end points server administration configuration and upgradation Experience in O365 application windows OS software installation outlook and server troubleshooting Experience in datacenter management Endpoint security management Knowledge in active directory DNS DHCP file server Virtualization technologies Ability to handle major incident and troubleshooting in windows domain Knowledge of ITIL and ITSM processes like SLA Change Release Management Experience in using ticketing tools such as service now remedy will be an added advantage Excellent written and verbal communication skills Preferred Skills: Technolog...

Role Overview: You will be a detail-oriented and proactive CMDB Analyst with 1-2 years of experience, joining the IT service management team at Johnson Controls. Your primary responsibility will be to ensure the integrity and accuracy of the Configuration Management Database (CMDB) to support effective IT asset management and service delivery. Key Responsibilities: - Assist in designing, implementing, and maintaining the CMDB, ensuring accurate recording and updating of all configuration items (CIs). - Collaborate with IT teams to gather, document, and validate information about IT assets, services, and interdependencies. - Conduct regular audits and data quality checks to identify and recti...

As a Junior IT Asset (License & H/W Asset) Management Associate at Resillion, your role is crucial in managing the complete lifecycle of both software licenses and hardware assets across the organization. Your responsibilities include discovering and documenting all existing software tools and licenses, maintaining a centralized inventory, conducting regular audits for compliance, coordinating with vendors for renewal and purchasing, and proposing cost-effective alternatives for more efficient IT solutions. Key Responsibilities: - Discover and document all existing software tools and licenses. - Maintain a centralized inventory of all software licenses in the IT Asset Management tool. - Cond...

Job Description We're hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you're passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you. Key Responsibilities- Lead end-to-end implementation of ServiceNow FSM and CSM modules. Translate business requirements into technical solutions using ServiceNow best practices. Design, configure, and customize workflows, business rules, UI actions, and integrations. Guide and mentor a team of developers; conduct code and design reviews. Work closely with cross-functional stakeholders to ensure platform alignment with busin...

Seeking an SCCM Administrator to run 247 operations for Windows server patching and software deployment. You'll maintain SCCM health across clients/servers/DPs, set up and troubleshoot MP/DP infrastructure and agent issues, plan upgrades and changes under strict change control, and drive compliance reporting (SQL). The role includes creating MSI/3rd-party packages, leveraging PowerShell, producing monthly patch metrics, coordinating configuration management through the product lifecycle, working with Microsoft/vendor support, mentoring admins, and collaborating across teams-on a night/weekend shift rotation. Operate in a 247 shift model support nights/weekends. Deploy monthly security patche...

Incident Coordinator (L1) Genpact (Onsite) Location: Pune / Jaipur Experience: 1-2 years Employment Type: Full-time Payroll: Teceze Shift: 24x7 Rotational Shifts About the Role We are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs). Key Responsibilities Monitor system alerts and generate corresponding incident tickets. Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle. Collec...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support - Executing maintenance activities like patching and configuration changes - Ensuring smooth shift handovers for continuous service - Identifyi...

As a Cloud Service Manager at LSEG (London Stock Exchange Group), you will play a crucial role in ensuring the seamless operation of cloud platforms and products. You will lead the Cloud Site Reliability Engineering team within Cloud & Productivity Engineering, focusing on maintaining and enhancing the reliability, availability, scalability, and performance of the Cloud platform and products. Your responsibilities will include: - Being accountable for maintaining all ITSM processes such as incident, problem, request, and change - Conducting post-mortem exercises for incidents and problems, documenting lessons learned and implementing preventative actions - Championing continuous improvement ...

Role Overview: You will be joining EY as an SAP ABAP Senior Consultant in the TechOps Team. Your role will involve developing, maintaining, and optimizing SAP ABAP Applications to align with business objectives in a multi-region environment. Collaborating closely with cross-functional teams, you will address issues, implement enhancements, and optimize applications to provide global operations support to clients. Key Responsibilities: - Provide day to day Application Management support for SAP Applications including service requests, incident management, enhancement requests, change management, and problem management as Level 2 or 3 Application Management Specialist. - Lead and participate i...

As a Senior Cloud SRE Engineer (Azure) at LSEG, you will play a crucial role in the Cloud Site Reliability Engineering team, focusing on maintaining and improving the availability, performance, and scalability of the Cloud platform hosting LSEG applications. Your responsibilities will include: - Engineering, maintaining, and optimizing the hybrid Azure Platform and Services with a strong emphasis on automation, reliability, scalability, and performance. - Collaborating with Azure Platform engineering teams, architects, and cross-functional teams to enhance reliability in the build and release stages for the Azure Platform and products. - Developing and deploying automation tools and framewor...

Role: Clarify Developer Location: Pune (Hybrid) Experience: 5+Years Long term Contract To Hire(C2H) Client: (Wipro) Job Description Note: We are looking for more into development side candidate Experience & Responsibilities Telecom CRM, Order Management, and Business Portals operation support experience for at least 10+ years with any leading telecom operator Experience in leading Amdocs Clarify Operation team for at least 4 years Experience in leading Operations for business portal applications for telecom industrye Extensive knowledge in ClearBasic, PL/SQL, Java/C#, Shell scripting/Perl Responsible for - o Order to cash flow o Manage fallouts o Case management o Provisioning Well versed wi...

As an IT Asset Manager at GSPANN, you will be responsible for managing hardware and software asset lifecycles, ensuring compliance, and optimizing costs. Your expertise in Hardware Asset Management (HAM) & Software Asset Management (SAM), as well as IT Asset Management (ITAM) and CMDB management, will be crucial for this role. **Role Overview:** You will define and enforce IT Asset Management policies, standards, and procedures. Additionally, you will manage the end-to-end lifecycle of hardware and software assets, including procurement, deployment, refresh, retirement, and disposal. It will be your responsibility to maintain an accurate asset repository and Configuration Management Database...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clien...

SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience Job Overview: The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring. We are seeking a highly driven and experienced Managed Services Manager to lead ...

As a Sr. Network Engineer in our regional network operations team, you will be crucial in maintaining the stability and dependability of our network. Your main responsibilities will revolve around resolving incidents and implementing changes effectively. To excel in this role, you should have several years of experience in network security operations, implementation, and the management of extensive network security platforms. Moreover, expertise in network implementation involving routers, switches, SD-WAN, Firewall, and LB is indispensable. You must also be well-versed in ITSM processes such as incident, change, and problem management. Key Responsibilities: - Set up high-availability, multi...

As an experienced individual with a minimum of 8 years in Production Support or a related field, you will be expected to demonstrate proficiency in ITSM processes such as Change Management, Defect Management, and Problem Management. Your strong ability to influence and drive work across cross-functional teams will be crucial in this role. Additionally, your excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses will be highly valued. Key Responsibilities: - Demonstrate proficiency in ITSM processes such as Change Management, Defect Management, and Problem Management. - Influence and drive work across cross-functional teams. - Conduct thorough Root Cause Anal...

As a JDE EnterpriseOne CNC Support Engineer, your role involves the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate with development and operations teams to ensure system stability, perform CNC services, and drive issue resolution. Key Responsibilities: - Provide ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. - Monitor system health and performance, troubleshoot and resolve application and infrastructure issues. - Maintain and patch JDE application servers, databases, and related middleware. - Execute scheduled activities including backups, batch ...

As a Senior ServiceNow Developer at NTT DATA in Delhi, India, you will play a crucial role in supporting the implementation and integration of various ServiceNow modules to meet client needs. Your responsibilities will include: - Assist in designing and implementing ServiceNow modules like ITSM, ITOM, Integrations, and CMDB. - Work on ServiceNow Platform Upgrades and Cloning. - Collaborate with clients and stakeholders to understand requirements and offer technical guidance. - Develop and configure ServiceNow components such as workflows, scripts, and integrations. - Conduct testing and validation of ServiceNow solutions to ensure they align with business requirements. - Troubleshoot and res...

Role Overview: As a Technology Service Specialist at Deutsche Bank, you will be responsible for investigating, architecting, designing, and recommending backup and recovery solutions with a strong emphasis on cyber security and cyber resiliency. Working as part of a cross-functional agile delivery team, you will collaborate closely with the Storage Team to ensure the delivery of backup and recovery services to banking sector clients. Key Responsibilities: - Provide exceptional backup services globally, focusing on simplicity and cyber security - Enhance backup strategies to address disaster recovery scenarios, including ransomware attacks - Identify, define, communicate, and implement Improv...

As an SAP Team Manager TechOps (Application Management) Consultant at EY, you will have the opportunity to shape a career aligned with your strengths and aspirations. Your role will involve providing essential functional support for SAP applications globally. Collaborating with diverse teams, addressing issues, implementing enhancements, and optimizing designs will be central to meeting business needs effectively. Working within a high-quality team, you will contribute to client support with cutting-edge solutions, automation, and innovation. Your key responsibilities will include: - Providing day-to-day Application Management support for SAP Applications, encompassing service requests, inci...

Role Overview: As a Director, Application Operations, SRE (Site Reliability Engineering) at S&P Global Ratings, you will be part of the global SRE team responsible for providing Site Reliability Engineering Services for critical applications used by analysts. Your role will involve ensuring the stability, reliability, and engineering of these applications to enhance business outcomes, user experience, and efficiencies. You will play a key role in shaping the reliability and performance standards of critical applications by driving advancements in automation and cloud technologies. Key Responsibilities: - Ensure the team balances focus on daily operational tasks and strategic long-term projec...

•Overall 5-8 years of experience with minimum 3-4 yrs hands on exp on RPA development using Power Automate Desktop •Must have hands on exp in developing automation on Power Automate Desktop. Should have developed 3-4 uses cases on this platform Required Candidate profile For more details on the Candidate Profile kindly logon to the URL Link below: https://www.swathisolutions.com/careers/job?jid=444

As a Technical Lead - FX Application Support at LSEG in the Capital Markets Foreign Exchange Division, your role involves handling production support activities for all applications in the CMFX bucket. You will collaborate with teams across various locations to ensure near 100% availability. Your responsibilities will include addressing user support issues, conducting problem analysis, and implementing bug fixes with detailed analysis of key applications. Key Responsibilities: - Act as the Recovery Manager and escalation point during major incidents, providing technical or domain expertise. - Define and execute tasks to handle major incidents, plan and drive break fix changes/recovery action...