3 Cloud Software Jobs

Customer Support at Basware is a team of 200+ global experts dedicated to providing professional, efficient, and effective technical support to Basware customers and partners. Our goal is to enhance customer experience, satisfaction, and loyalty by resolving customer cases and incidents, enabling our customers to use Basware products and services efficiently for seamless business operations. As a Support Consultant with a minimum of 3 years of experience in a support role, you will be responsible for assisting clients in utilizing our enterprise software application on a day-to-day basis. Working both independently and collaboratively with team members, you will deliver timely and professional client support, focusing on issue resolution, data analysis, and advanced client education on software functions. Key Responsibilities: - Develop a deep understanding of assigned product solutions and technical platforms. - Provide high-quality resolutions to customers while adhering to defined support standards. - Offer detailed technical support on assigned products to Basware customers. - Assist customers in understanding product functionality and usage. - Prioritize customer support requests and uphold SLA commitments. - Deliver excellent customer service with a focus on simplifying customers" tasks and enhancing their work value. - Ensure customer satisfaction by providing advice on preventive maintenance and configurations. - Troubleshoot potential defects and submit comprehensive analyses to product management for bug fixing. - Manage your work queue efficiently to ensure timely resolution of all cases. - Conduct remote sessions and calls with customers as needed for issue progression. - Collaborate with internal departments to enhance processes and customer satisfaction. - Perform product installations and set up environments to support issue troubleshooting. - Willingness to work in rotational shift timings. Experience and Core Attributes: - Proficiency in PL/SQL (Certification would be advantageous). - Hands-on experience with Oracle/SQL databases, Microsoft technologies, and operating systems. - Familiarity with XML, Web Services, and integration with SAP/other ERP systems. - Understanding of the P2P cycle is a plus. - Previous customer support and cloud software experience is preferred. - Excellent verbal and written communication skills for providing advice and coaching via email and telephone. - Ability to remain calm under pressure and handle stressful situations effectively. - Results-driven and goal-oriented with a strong work ethic. - Energetic, assertive, and customer-centric demeanor. - Team player capable of building strong relationships with clients and team members. - Analytical thinker and creative problem solver with the ability to handle multiple tasks simultaneously. At Basware, we uphold values of respect, hard work, drive, and customer-centricity in all our endeavors.,

As a Customer Success Manager at our organization, you will play a crucial role in overseeing the customer journey and self-service experience for our digital tier customers. Your primary responsibility will be to act as a customer champion, forging strong partnerships with customers in the social good sector to help them derive maximum value from our solutions. By leveraging your expertise, you will guide customers across the globe towards transformative outcomes. Your role as a transformation agent involves stewarding the digital customer experience to drive measurable success engagements, adoption, and health programming at scale. You will work proactively to align customers with our organization's goals, utilizing data and insights to assist customers in managing risks, enhancing value, and accelerating growth through a self-service approach. In this position, you will be tasked with: - Stewarding the customer experience for our digital tier customers - Collecting and analyzing product usage and data systematically throughout the customer journey - Developing and overseeing automated engagement and success plans to mitigate retention risk and drive customer value - Collaborating with internal teams to streamline the customer experience and enhance the effectiveness of self-service - Driving increased usage and value of our solutions and resources through automated plays and self-service experiences - Providing continuous analysis and recommendations to enhance customer health and reduce customer effort in the digital realm - Identifying areas of improvement for at-risk customers through customer sentiment data, survey data, and success plans to enhance the customer experience at scale We are looking for individuals who bring: - Experience in designing and implementing automation for driving the customer journey - Proficiency in trend and data analysis tools and methodologies - Creative problem-solving skills and a drive for innovation - Understanding and experience in the social good community, including nonprofits, foundations, education institutions, and healthcare institutions - Enthusiasm for working with people and organizations, with a proven track record in relationship-building, account management, and delivering exceptional customer service - Strong written, oral communication, and presentation skills, exuding confidence and inspiring confidence in others - In-depth understanding of the role of cloud software, services, expertise, and data intelligence in empowering and connecting individuals to create impact - Success in fostering open communication and facilitating candid discussions at all organizational levels - Proficiency in deriving meaningful insights from data and demonstrating cloud technology effectively - Passion for helping others achieve their objectives and contributing to a better world,

We provide our Account Executives with an environment in which they can make valuable contributions from day one while also building opportunities for learning and growth. The work you will do will directly impact the experience of our customers. As an Okta Account Executive you will: Establish a vision and plan to guide your long-term approach to net new logo pipeline generation. Consistently deliver ARR revenue targets to support 40%+ YOY growth - dedication to the number and to deadlines. Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings. Land, adopt, expand, and deepen sales opportunities with Enterprise accounts in your Region. Explore the full spectrum of relationships and business possibilities across the client s entire org chart. Become known as a thought-leader in Okta s platform. Expand relationships and orchestrate complex deals across more diverse business stake-holders. Embrace to Okta s #1 core value to always love our customers. Holistically embrace, access, and utilize the channel/alliances to identify and open new, uncharted opportunities. Work as a team for the most efficient use and deployment of resources. Provide timely and insightful input back to other corporate functions. Position Okta at both the functional and business value level with target stakeholders. Champion Okta to prospective clients at sales presentations, site visits and product demonstrations Build effective working partnerships with your Okta colleagues (channel partners, solutions engineering, business value management, customer first and many more globally) with humility and enthusiasm. You could be a great fit for this role if you have: Extensive years of a consistent track record of employment with direct field sales experience developing net new logos selling enterprise cloud software to enterprise companies. Previous experience utilising partners, channels, and alliances to sell more successfully and overachieve your quota. Sold a similar complex solution software and have experience in any of the following: enterprise cloud software or infrastructure management, application development and management, security, business applications, and/or analytics. A measurable track record in new business development and over achieving sales targets. Experience in selling complex enterprise software solutions and ability to adapt in high growth, fast-growing, and changing environments and can adapt quickly. Experience in successfully selling during market creation phase. Proven track record of successfully closing six figure software cloud deals with prospects and customers in the defined territory. Experience in the C suite, strong executive presence and polish, and excellent listening skills. Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPICC and Challenger methodologies is a plus. Bachelor's degree; MBA a plus or equivalent experience.