Technical Support Specialist

Job Title:

Location:

Type:

Reports To:

About the Company:

Globestar Edutech Pvt Ltd

• Globestar Career Counseling (GCC):

  A premium college counseling service supporting over 2,500 students annually in securing admissions to top global universities.

• Globestar Consulting Services (GCS):

  Strategic consulting for schools in market entry, enrollment growth, curriculum design, and faculty development.

• ULIO:

  A next-gen digital platform offering students career guidance, SAT/ACT test prep, mentorship, skill-building courses, and peer community engagement.

Job Summary:

Technical Support Specialist

Key Responsibilities:

Platform & User Support

• Respond to user queries through email, chat, or ticketing systems.
• Troubleshoot issues related to platform access, performance, and device compatibility.
• Escalate product or system bugs to the development team with clear documentation.
• Maintain support logs and helpdesk resources (FAQs, guides, walkthroughs).

Internal IT Support & Asset Management

• Set up and manage laptops and software for new employees.
• Monitor and resolve hardware/software issues on employee devices (Windows/macOS).
• Maintain asset records (laptop, charger, devices, license keys, etc.).

Onboarding & Offboarding Tech Support

• Create and configure official email accounts for new team members (Google Workspace/Outlook).
• Manage employee exit checklists including laptop handover, system access removal, data backup, and formatting.
• Ensure security protocols are followed during offboarding.

Finance & Admin Support

• Coordinate with Admin and Finance teams to track and verify student or client payment records.
• Assist in updating CRM and internal databases with payment confirmations.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 1–3 years of experience in a tech support/helpdesk/IT support role.
• Familiarity with setting up email accounts and managing access across tools like Google Workspace or Microsoft 365.
• Strong troubleshooting skills for hardware and software issues.
• Ability to document issues clearly and follow through on resolutions.

Preferred Skills:

• Experience with support tools like Freshdesk, Jira, Anydesk or Zendesk.
• Understanding of SaaS platforms and basic web technologies (HTML, browser console, etc.).
• Knowledge of secure offboarding and IT asset lifecycle.
• Strong communication and organizational skills.
• Familiarity with educational platforms or EdTech systems is a plus.