Technical Support Specialist

Company Description

Since its establishment in 2011, Aditi Tracking Support Pvt. Ltd. (ATSPL) has been a leader in providing innovative solutions in asset tracking and advanced telematics. As India's foremost GPS tracking company, ATSPL delivers cutting-edge fleet management software to help businesses monitor resources efficiently and enhance profitability. With a user-friendly, robust vehicle tracking system, the company offers real-time insights, trip reports, and critical analytics. Trusted for tracking hundreds of thousands of vehicles across India, ATSPL is committed to world-class customer service and technological innovation to drive business success.

Role Description

This is a full-time, on-site role for a Technical Support Specialist, located in Ahmedabad. The Technical Support Specialist will troubleshoot and resolve technical issues, provide outstanding customer support, and ensure customer satisfaction. Daily responsibilities include responding to client inquiries, diagnosing technical challenges, offering resolutions, and collaborating with other teams to improve service quality.

Qualifications

• Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues efficiently.
• Strong Analytical Skills to assess problems and implement effective solutions.
• Experience in Customer Support and a commitment to ensuring high levels of Customer Satisfaction.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to work effectively in a team and independently.
• Basic understanding of asset tracking and telematics systems is a plus.
• Degree in Computer Science, IT, or a related field is preferred.