You will be working as a Senior Customer Support Executive at Hiringepics in Indore, providing online and technical support to customers. Your primary responsibilities will include ensuring customer satisfaction and delivering excellent customer service consistently. Key Responsibilities: - Provide online and technical support to customers - Ensure high levels of customer satisfaction - Deliver excellent customer service on a daily basis Qualifications Required: - Customer Support and Customer Service skills - Experience in providing Online and Technical Support - Strong focus on Customer Satisfaction - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment - Knowledge of CRM software and ticketing systems - Previous experience in a similar role is a plus - Bachelor's degree in a relevant field,
Role Overview: As a Customer Service/Sales Executive for the Tech CS Process, you will be an essential part of the expanding team in Jaipur. Your primary responsibility will be to handle inbound and outbound customer interactions efficiently via calls, chat, and email. You will need to understand customer needs and provide accurate solutions, ultimately driving sales through consultative conversations and upselling/cross-selling opportunities. Meeting performance targets in various aspects such as CSAT, Sales, Productivity, and Quality will be crucial. Additionally, maintaining a high level of professionalism and empathy during all customer interactions is essential to ensure customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer interactions via calls, chat, and email. - Understand customer needs and provide accurate solutions. - Drive sales through consultative conversations and upselling/cross-selling where applicable. - Meet performance targets (CSAT, Sales, Productivity, Quality, etc.). - Maintain a high level of professionalism and empathy during all customer interactions. Qualification Required: - Minimum 1 year of Customer Service or Sales experience (International BPO preferred). - Excellent communication skills in English (verbal & written). - Ability to work in rotational shifts and rotational offs. - Graduation is mandatory. - Immediate joiners preferred. Additional Details: N/A,