Technical Support Specialist

Role Overview: As a Technical Support Specialist within the Enterprise Infra & Cloud Services (EICS) Networks team, you will play a crucial role in ensuring the reliability and performance of the global Wireless Local Area Network (WLAN) and connectivity services. Your responsibilities will include analyzing and resolving complex network issues, providing 24/7 operational support, and collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal in the transition towards a hybrid network, enhancing service delivery for IT Wireless network solutions. Key Responsibilities: - Provide expert IT service management in Incident, Problem, and Change Management for WLAN and ClearPass Policy Manager (CPPM) technologies. - Work in a 24x7 rotating shift to provide operational support. - Analyze and resolve complex production network issues to ensure reliable service operation for IT Wireless network services. - Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. - Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. - Identify root causes of network incidents, develop preventive actions, and adhere to change management processes. - Design and deploy wireless networks and authentication solutions while ensuring compliance with security best practices. - Mentor junior team members, stay updated on industry trends in network security technologies, and drive results with a strong customer focus in a dynamic, global team environment. Qualifications Required: - Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments. - Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers. - Proficiency in authentication protocols like RADIUS, TACACS, and LDAP. - Strong problem-solving skills, attention to detail, and familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.). Additional Company Details: Nokia is a B2B technology innovation leader, pioneering networks that sense, think, and act to create a more sustainable, productive, and accessible future. The Strategy and Technology organization at Nokia drives future innovation by identifying value-creation opportunities, setting a unified company vision, and developing coherent business, technology, and architecture strategies to support secure and effective execution across all business units. (Note: The information on benefits, recruitment process, and employee support has been omitted as it does not directly relate to the job description provided.),