48 Tacacs Jobs

Technical Trainer Firewall Security: Job Title: Technical Trainer Firewall & Security Location: Chennai - Perungulathur Experience Required: 310 years Industry Type: IT Services & Consulting Functional Area: IT Hardware, Technical Support, Training Employment Type: Full Time, Permanent Job Description: We are seeking a passionate and technically skilled Technical Trainer Firewall & Security to join our team. The ideal candidate will have hands-on experience in networking and security technologies and a strong background in training delivery. Key Responsibilities: Conduct technology training sessions for L1/L2 engineers on the production floor. Administer skill gap assessments and deliver refresher training programs. Develop lab scenarios and case studies for Level 1 & 2 support. Simulate complex technical issues in lab environments and provide break-fix solutions. Create and deliver training content on emerging technologies via classroom, online, and blended formats. Continuously upgrade technical knowledge and obtain certifications as per business needs. Track and report training effectiveness using feedback, conversion %, and learning curve metrics. Travel within India and abroad to deliver training as required. Required Skills: Networking Fundamentals: OSI Model, Ethernet Frame, MTU, ARP, GARP, Proxy ARP, RARP ICMP, IPv4/IPv6, Fragmentation, VLSM/CIDR TCP (3-Way Handshake), MSS, UDP, FTP (Active/Passive), TFTP DHCP, DNS, SNMP, QoS, Syslog Wireshark Packet Capture & Analysis Utilities: Ping, Traceroute, Nslookup, Netstat Firewall & Security: Firewall, NAT, ALG IPSec VPN, SSL VPN, Site-to-Site & Remote Access VPN Unified Threat Management (UTM) Network Threats & Mitigation Techniques Vulnerability Assessment, ADS Cryptography, PKI, AAA (RADIUS, EAP, TACACS, SAML, SSO) High Availability (Active-Active, Active-Passive) Endpoint Security, Certificate Server, Cloud Security, SIEM, Web Proxy, Content Filtering Preferred Qualifications: Experience in TAC/Tech Support or Enterprise TAC environments. Industry certifications in networking and security domains.

You will be responsible for learning and managing Network Infrastructure-related issues, with a focus on troubleshooting network issues primarily related to FortiGate devices, Wireless controller, and access points. Additionally, you will be required to make enhancements in operational processes and manage the LAN and WAN environment of G+D Infrastructure globally. Your role will involve monitoring and analyzing network services to improve SLAs, working closely with global sites to support audit governance and management, and producing Root Cause Analyses (RCA) and remediation plans as necessary. In terms of education and certifications, you should hold a University Degree and Certifications in the technology-related field, including FortiGate / Cisco / Aruba Certification and other relevant technical certifications. Experience in structured and formalized IT operations according to ITIL standards is also required. Soft skills that are mandatory for this role include excellent communication skills, good logical reasoning and analytical skills, the ability to collaborate/work with different teams, motivation to learn and grow in the Network domain, being a quick learner, having clarity of thought, and the ability to ask the right questions. From a technical perspective, you must have experience in the hardware and software architecture of Cisco, Aruba, and FortiGate product lines, as well as in IP-subnetting, stp/vtp, switching/routing, IPsec/GRE tunnel, and VPN solutions. LAN / WAN network knowledge, TCP / IP knowledge, application-level troubleshooting, wireless solution design and implementation on Aruba and Cisco platforms, basic understanding of Linux Server, DNS, DHCP, NTP, LDAP, knowledge of traffic filtering using types of ACL, Route Maps, QOS implementation, and technical knowledge of (Tacacs /Radius /ACS) and web access security for Proxy-based solutions are also required. Overall, you should have at least 1+ years of experience in a related field or industry to excel in this role.,

As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers enterprise deployment, resulting in faster time to value. This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues. Your Impact Provide reactive/proactive technical support to top-tier customers Provide configuration review, troubleshooting and best practices to named customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Gather and retain customer-specific documentation in a secure location for ease of troubleshooting Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts Qualifications Your Experience 5+ years of experience in client-facing, technical support type roles Excellent written and verbal communication skills Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP) Experience with Palo Alto Networks products and technology Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols Experience with Authentication Protocols (Radius / TACACS) is preferred Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders Flexibility to work shift hours as required, including afternoons, evenings, and weekends Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, youll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Skills:- Primary Cisco ISE Secondary F5 / Zscaler (ZIA/ZPA) / Palo Alto Firewall CISCO ISE - 2, B3 and B2, , Location Pune and Chennai/Bangalore /Hyderabad, 24*7 Role & Responsibilities Very good understanding and proven hands-on experience configuring, maintaining, integrating and troubleshooting Cisco ISE deployments, including policy sets, authentication, authorization, and profiling. Experience on working on 802.1x, Radius, TACACS protocol Good hands-on experience on traffic analyzers (TCPdump, Wireshark) Very good communication & collaboration skills. Provide operational support for Cisco ISE including configuration, health checks, optimization. Very good understanding of networking principals and security best practices. Troubleshooting the problems related with product configuration issues and performance issues Understanding of Routing, Switching, 802. 1Q VLAN, VPN, LAN, WAN, RADIUS and Network Security Good hands-on experience on VPN technologies such as IPsec and VPN clients Performing Planning, deployment, integration, upgradation and monitoring Add, remove and modify routing, security policies as per Clients compliance requirement and standard practices. Interact and escalate with Vendor for any system defect and support tickets, Monitor, detect, investigate and resolve security incidents and provide Root Cause Analysis within expected service levels. Manage OS releases that include upgrade of devices to N or N-1 version. Hands on experience on F5 (LTM) / Zscaler (ZIA/ZPA) / Palo Alto firewall will be an added advantage Knowledge on AWS will be an added advantage Mandatory Skills: VPNs . Experience: 5-8 Years .

Job Title: Network Engineer L3 Location :Jamnagar. Job Description: We are seeking a skilled and motivated Network Engineer to join our team. The ideal candidate will have proven experience in designing, implementing, and supporting complex network infrastructures, as well as providing advanced troubleshooting and escalation support. The role requires strong knowledge of routing, switching, network security, and hands-on experience with Cisco and Juniper platforms. Key Responsibilities: Design, implement, and support LAN, WAN, WLAN, and SD-WAN infrastructure. Provide network and security operations support, including routing, switching, and firewall management . Act as the subject matter expert and final escalation point for critical network issues. Assist in design, implementation, and troubleshooting of routing, switching, and firewall infrastructure in customer environments. Maintain up-to-date network documentation including topology diagrams, asset records, and SOPs. Monitor network performance and troubleshoot issues proactively. Act as a point of contact for the NOC team during shift hours and escalate to concerned stakeholders as required. Design, configure, and support firewalls, site-to-site VPNs, and remote-access VPNs . Conduct research on emerging network products, services, protocols, and standards to remain updated. Required Skills & Experience: Proven experience with network capacity planning, network security principles, and best practices in network management. Hands-on experience in an NOC environment with customer handling from initial contact to escalation. Strong knowledge of routing and switching protocols : OSPF, BGP, MPLS, IS-IS. Good understanding of TCP/IP and related protocols : DHCP, DNS, CDP, ARP, etc. Hands-on experience with Cisco IOS/IOS-XR and Juniper Junos . Expertise in core routing and switching design principles and deployment of LANs, WANs, and wireless networks . Experience in designing, implementing, and supporting firewalls and VPN solutions . Familiarity with TACACS, trunking, and network architecture design . Shift Requirements: Willingness to work in morning or evening shifts as per business needs.

As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers enterprise deployment, resulting in faster time to value. This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues. Your Impact Provide reactive/proactive technical support to top-tier customers Provide configuration review, troubleshooting and best practices to named customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Gather and retain customer-specific documentation in a secure location for ease of troubleshooting Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts Qualifications Your Experience 5+ years of experience in client-facing, technical support type roles Excellent written and verbal communication skills Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP) Experience with Palo Alto Networks products and technology Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols Experience with Authentication Protocols (Radius / TACACS) is preferred Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders Flexibility to work shift hours as required, including afternoons, evenings, and weekends

You will be responsible for driving technology design, implementation, execution, and optimization for MPLS and Access Network to accelerate customer outcomes. Your role will involve generating Network Audits to enhance Network Efficiency and assisting customers with the integration and implementation of tools, systems, and service assurance for Cisco technologies. Additionally, you will support presales activities by translating business requirements into solution designs. As part of your responsibilities, you will build customer simulations in test labs to resolve and validate issues, and create and deliver customer collateral, documentation, and knowledge transfer. You will drive customer technology transitions, influence solution architectures and services, and align with company processes to efficiently complete your role and support Professional Services strategies and goals. Furthermore, you will perform Software Risk analysis, proactively identify potential issues in the network, and function as an individual contributor. To excel in this role, you should hold a Bachelors or Master's degree or possess equivalent experience in a technical field such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a related discipline. An interest in learning new technologies is essential, along with 8 - 10 years of verified experience in technical consulting, design, deployment, and troubleshooting. Possession of technical certifications like CCNA, CCNP, CCIE (Routing & Switching / Service Provider) is desired. Your experience should include familiarity with Cisco Platforms such as IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers, and ACI. You should have expertise in Networking Protocols and Service Configurations, including OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, and Segment Routing. Knowledge of Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, and LISP is essential. Moreover, intermediate level knowledge and working experience with Cisco's Application Centric Infrastructure will be advantageous. Familiarity with TACACs, DNS, Storage systems, and network management is required, as well as proficiency in at least one computer language and programming (Java, Python, XML, REST API) framework. Creative problem-solving skills, excellent troubleshooting and debugging abilities, and the capacity to simplify and effectively communicate sophisticated data and processes to customers are key attributes for success in this role.,

Meet the team: Cisco is seeking a Technical Consulting Engineer in Customer Delivery, specializing in the security domain, to join a team of the industrys brightest minds developing and implementing advanced Internet security technologies. In this role, you will gain deep insight into the inner workings of Ciscos security products, particularly ISE, and collaborate closely with all elements of the service chain to deliver end-to-end secure solutions. The ideal candidate demonstrates a strong proficiency and a passion for mastering security technologies, evidenced by an ability to build upon foundational networking knowledge. As a member of the CX Support Services team, you will have the opportunity to support some of our largest customers in securing their networks, address complex service requests related to identity management and policy enforcement, and drive in-house automation and innovation projects designed to elevate the security posture of our clients environments. Your Impact: Collaborates with global customers and cross-functional Cisco teams to resolve complex technical challenges and drive product improvements within the security domain, with emphasis on Identity Services Engine (ISE). Expertly diagnoses and resolves product and network issues of moderate to high complexity, leveraging advanced troubleshooting techniques and in-depth knowledge of security protocols. Utilizes comprehensive knowledge bases, sophisticated debugging tools, and robust lab simulations to analyze technical incidents and deliver effective solutions, consistently achieving high levels of customer satisfaction. Keeps up-to-date with the emerging technology trends/products to deliver high-quality support to customers Partners closely with development teams to enhance product serviceability, providing actionable feedback and guidance based on real-world customer experiences. Supports and mentors team members on intricate product-related issues, offering leadership and expertise to foster technical excellence across the organization. Minimum Qualification Bachelors or Masters degree in engineering A minimum of 5+ years of experience with Security Technologies preferably Cisco A minimum of 4+ years of experience in a Support environment with proven Troubleshooting experience in sophisticated environments Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage Linux, and VMware knowledge would be a plus Preferred Qualifications: Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc Good understanding of Cisco ISE architecture and policies along with R&S concepts Good understanding of networking fundamentals ( Routing/Switching/Security) Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP Working knowledge of Wireshark & programming languages like Python Experience in working in a Customer support environment with excellent customer handling skills Logical problem-solving approach and analytical skills

At PwC, the cybersecurity team focuses on protecting organisations from cyber threats using advanced technologies and strategies. As a member of the security architecture team, you will be responsible for designing and implementing robust security frameworks to safeguard sensitive data and ensure the integrity of systems and networks. In this role, you are expected to be driven by curiosity and a reliable team player. Working in a fast-paced environment, you will collaborate with various clients and team members, each presenting unique challenges and opportunities for growth. Taking ownership and consistently delivering high-quality work that adds value for clients and contributes to team success is essential. Building your personal brand within the Firm will open doors to further opportunities. To excel in this position, you need to possess a learning mindset and take ownership of your own development. Appreciating diverse perspectives and needs, adopting habits for sustained high performance, and actively listening and communicating effectively are key attributes. You should be adept at gathering information, analyzing facts, and discerning patterns, as well as committing to understanding business operations and building commercial awareness. With 2-4 years of experience, the ideal candidate for this role should have a background in operations or managed services, with specific experience in multi-cloud infrastructure solutions such as Azure and AWS. Strong technical knowledge of Microsoft, network, and cloud technologies, coupled with leadership and communication skills, will be crucial for improving service delivery and stakeholder engagement. Experience in gathering business requirements, scoping solutions, and working collaboratively with team leaders is expected. Preferred technical competencies include expertise in Palo Alto, Cloud Security, Cloud platforms, and Network Access Control (NAC). Knowledge of Web Application Firewall (WAF) deployment, maintenance, troubleshooting, and policy creation is desirable. Additionally, familiarity with data flow technologies, mainstream operating systems, and security technologies like network firewall, IPS, and web proxy is advantageous. Experience with Palo Alto and Prisma Cloud technologies is highly valued, including planning, configuring, and deploying PA Firewalls and managing Panorama. Skills in VPN technologies, threat monitoring, incident management, and compliance with security best practices are essential. The ability to assess tools, applications, and infrastructures for security compliance and to monitor security alerts and respond effectively is also required. Knowledge of network security infrastructure, including Illumio Micro/Nano Segmentation, Forescout NAC, and Zscaler, as well as AWS cloud networking components and services, is beneficial. Expertise in AWS WAF, load balancers, and SIEM dashboard configuration for monitoring WAF is preferred. Understanding common web application vulnerabilities, troubleshooting AWS WAF deployment issues, and working with complex network architectures are important skills for this role. A bachelor's degree is preferred for this position, and upholding the firm's code of ethics and business conduct is essential. Your ability to blend innovation with speed in a constantly evolving cloud architecture, analyze new threats, collaborate with customers, and enhance the security platform will be key to success in this role.,

Your Career As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers enterprise deployment, resulting in faster time to value. This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues. Your Impact Provide reactive/proactive technical support to top-tier customers Provide configuration review, troubleshooting and best practices to named customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Gather and retain customer-specific documentation in a secure location for ease of troubleshooting Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Your Experience 5+ years of experience in client-facing, technical support type roles Excellent written and verbal communication skills Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP) Experience with Palo Alto Networks products and technology or similar Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols Experience with Authentication Protocols (Radius / TACACS) is preferred Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders Flexibility to work shift hours as required, including afternoons, evenings, and weekends Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides the behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Your Career As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers enterprise deployment, resulting in faster time to value. This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues. Your Impact Provide reactive/proactive technical support to top-tier customers Provide configuration review, troubleshooting and best practices to named customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Gather and retain customer-specific documentation in a secure location for ease of troubleshooting Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Your Experience 5+ years of experience in client-facing, technical support type roles Excellent written and verbal communication skills Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP) Experience with Palo Alto Networks products and technology or similar Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols Experience with Authentication Protocols (Radius / TACACS) is preferred Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders Flexibility to work shift hours as required, including afternoons, evenings, and weekends Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides the behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

You have strong experience with Cisco ISE and Cisco Catalyst Center. You are proficient in configuring Cisco ISE in distributed/HA mode and integrating it with database sources such as AD, LDAP, and SQL DB. Your expertise lies in configuring authentication, authorization, and accounting policies for user authentication. You are skilled in setting up switches and WLC for user authentication and authorization, and configuring policies for authentication methods like EAP-FAST, PEAP, LEAP, and EAP-TLS. You have experience in configuring profiling for user devices and posturing for user devices to ensure compliance. Furthermore, you are competent in configuring TACACS for device administration and have knowledge of SD Access technology. You hold Cisco certifications such as CCNA and CCNP, which are highly desirable for this role. Apart from technical skills, you are responsible for providing training and knowledge transfer to the end client upon project completion. You are adept at creating project documentation, including solution documents, plan of action, and implementation documents. Your approach is client-focused, ensuring positive client experiences throughout their journey. You possess strong communication skills and can effectively collaborate across different cultures and social groups. Your active listening skills help in confirming understanding and gathering relevant information. Additionally, you maintain a positive outlook and exhibit resilience under pressure.,

As a Network Maintenance and Support specialist, your primary responsibility will be to monitor and troubleshoot network issues efficiently. You will perform routine maintenance tasks, such as backups, firmware updates, and configuration changes for network devices like routers, switches, firewalls, and VPNs. Ensuring proper configuration and functionality of these devices will be crucial to maintain network stability. In the realm of Network Troubleshooting, you will be expected to identify and resolve various network-related issues, including connectivity problems, packet loss, and latency. Utilizing network monitoring tools like Wireshark, SolarWinds, or Nagios will aid you in troubleshooting and analyzing network issues effectively. Your proficiency in Cloud Networking, particularly with AWS and Azure, will be essential. This includes configuring and managing cloud-based network services such as AWS Direct Connect and Azure ExpressRoute. Ensuring compliance with cloud security best practices and industry standards will also be part of your responsibilities. In the domain of Network Access Control (NAC), you will be required to have a good understanding of NAC solutions, including policy creation, user authentication, and device profiling. Integrating NAC solutions with existing network infrastructure and security systems, troubleshooting NAC-related issues, and performing routine maintenance tasks will be key aspects of your role. Network Security will be a critical area where you are expected to implement and maintain security measures like firewalls, intrusion detection and prevention systems, and access controls. Compliance with security policies and procedures, as well as identifying areas for improvement, will be vital for network security enhancement. Your involvement in Network Upgrades and Projects will include participating in upgrade and migration projects, collaborating with other teams to design and implement new network architectures and solutions, and ensuring successful planning, testing, and implementation. Documentation and Communication skills will also be necessary as you maintain accurate network configuration documentation and communicate technical information to non-technical stakeholders effectively. Requirements for this role include a Bachelor's degree in a related field, along with 4-5 years of experience in network support and administration, focusing on cloud networking (AWS and Azure) and NAC. Technical skills encompass a strong understanding of network protocols, experience with various network devices, familiarity with network management tools, and knowledge of cloud networking concepts and services. Certifications such as CCNA, CCNP, AWS Certified Network Specialist, Azure Network Engineer Associate, or NAC-specific certifications are preferred. Soft skills like problem-solving, analytical skills, communication, and the ability to work collaboratively in a team environment are also essential for success in this role.,

Your Career You will work firsthand with our valued customers to address their complex postsales concerns where analysis of situations or data requires an indepth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both nontechnical and technical professionals. You will regularly participate in technical discussions with multifunctional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and followups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Your Experience BS/MS or equivalent experience or equivalent military experience required 5+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/ CISSP an advantage Excellent written and spoken communication skills, strength with establishing relationships Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required Excellent interpersonal skills and the ability to work well independently and in a team Selfdisciplined, selfmanaged, selfmotivated and strong sense of ownership, urgency, and drive Passionate to learn, understand, and dissect new technology stack quickly on own Strong project management, time management, and organizational skills Strong analytical skills for interpreting business requirements and translating them into technical specifications Profound knowledge in networking protocols such as TCP/IP, BGP4 (multihoming), OSPF (multiarea), ISIS, Multicast, VOIP Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation Experience with security (IPSEC, SSLVPN, NAT, GRE) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols a plus (Radius / TACACS) Strong history of deploying, maintaining, and troubleshooting multivendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments PANW firewalls and VMSeries A plus Excellent problem solving, critical thinking, communication, and teamwork skills Ability to clearly articulate technical issues to both technical and nontechnical audiences, and explain their impact on business Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides the behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Your Career As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers. Your Impact Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers Meet enhanced response SLAs for customers who purchase our Platinum Support Offering Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Work directly with ETAC and Engineering to get customer issues resolved Have a thorough understanding of software release and bug cycles Conduct multi-vendor troubleshooting Has visibility across the entire organization and Executive Leadership Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc. Qualifications Your Experience 5+ years related experience Required experience with TCP IP Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required In-depth experience in routing and switching (OSPF, BGP, VLAN) Experience with security (IPSEC, SSL-VPN, NAT, GRE) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS) Excellent written and verbal communication skills Knowledge of VM and multi cloud environment is good to have Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage Flexibility to work shift hours as required, including afternoons, evenings, and weekends Shift timings: 6:30AM - 3:30 PM Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, youll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Your Career You will work firsthand with our valued customers to address their complex postsales concerns where analysis of situations or data requires an indepth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both nontechnical and technical professionals. You will regularly participate in technical discussions with multifunctional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and followups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Your Experience BS/MS or equivalent experience or equivalent military experience required 5+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/ CISSP an advantage Excellent written and spoken communication skills, strength with establishing relationships Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required Excellent interpersonal skills and the ability to work well independently and in a team Selfdisciplined, selfmanaged, selfmotivated and strong sense of ownership, urgency, and drive Passionate to learn, understand, and dissect new technology stack quickly on own Strong project management, time management, and organizational skills Strong analytical skills for interpreting business requirements and translating them into technical specifications Profound knowledge in networking protocols such as TCP/IP, BGP4 (multihoming), OSPF (multiarea), ISIS, Multicast, VOIP Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation Experience with security (IPSEC, SSLVPN, NAT, GRE) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols a plus (Radius / TACACS) Strong history of deploying, maintaining, and troubleshooting multivendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments PANW firewalls and VMSeries A plus Excellent problem solving, critical thinking, communication, and teamwork skills Ability to clearly articulate technical issues to both technical and nontechnical audiences, and explain their impact on business Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides the behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Role : Network Security Engineer Yrs of Exp : 3- 5 Yrs Location : Hyderabad & Chennai Salary : Upto 14 LPA Skills Required : Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Ability to communicate with tech-savvy and spoken English

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations, Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing with team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations, Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques.- Ability to analyze and optimize network performance.Technical ResponsibilitiesA:Should have 4 to 6 years of experience in managing/configuring, Cisco ISE (TACACS/RADIUS), ARUBA ClearPass, ForeScout. Experience and Hands-on experience in NAC based solution,B:Expert knowledge in Security Identity Services Engine & Access Management (ISE/IAM) infrastructure and ForeScout Tools.C:Knowledge of Incident, Problem, change management process in enterprise environment. D:Knowledge and Hands-on experience on 802.1x authentication, MAB based authentication, Cisco ISE policy management, code patching, code upgrade, Integration with External Identity Appliance, Vendor support (working with TAC to get vendor support) , Infrastructure knowledge, Certificate management/CSR renewal.E:Proficient at troubleshooting L2/L3 issues for LAN, WAN.F:Support and resolve PCI compliance regulations as related to the Client's global networkG:Should be open to work in 24/7 shifts. Professional Attributes:A:Good verbal and written communication skills to connect with customers at varying levels of the organization B:Ability to operate independently and make decisions with little direct supervision C:Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Standing at the critical junction between network and applications, our client is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable intelligent automation with deep machine learning, to ensure business critical applications are protected, reliable and always available. Are you up for the challenge? Come join INCEDO and make your impact in the future! As a Lead Engineer GUI, we look towards you as a key resource for solving complex problems, mentor team in providing necessary guidance, design, hands on development and test of the front-end stack of the enterprise and SaaS applications in the Network & Cloud security domain. Your responsibilities will include: Be a stake holder in application architecture, design, design review, writing code, code review, continuous integration, continuous deployment, automated testing. Create, evaluate and modify web applications which include visual interaction and objective analyses. Develop software design and usability processes in the investigation of technical problems. Provides product usability, evaluation and support including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, conversational user interaction. Produce specifications describing user requirements. Technical Skills Experience with Angular JS (Optional) Experience with Python scripting will be added advantages Experience with RADIUS, TACACS and LDAP will be added advantages Hands on experience working on Linux operating system Security and networking experience is a big plus SaaS application development experience is a great advantage Strong computer science fundamentals, and algorithms Knowledge of Cloud technologies - Amazon AWS, Azure, Google Cloud and others Designing and enhancing Network Applications GUI is a bonus. Experience in developing Network Monitoring / NMS / EMS / Controller Dashboard with understanding of network KPIs is a big Plus. Exposure to Enterprise Networks Security, Application Delivery Controllers (Load Balancers), Firewall solutions, Threat Protection Systems. Qualifications 7-9 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services. You have: Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with12+ years of experience in network services within complex environments Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers Proficiency in authentication protocols like RADIUS, TACACS, and LDAP Strong problem-solving skills and attention to detail Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) It would be nice if you also had: Relevant certifications (e.g., ACCP, ACMA, ACCX) Knowledge of scripting and automation tools for network management Experience in configuration and management of Cisco ISE Expertise in handling complex routing in multi-vendor environments Provide expert technical support for incident, problem, and change management across IT network technologies. Analyze and resolve production network issues while coordinating with cross-functional technical teams. Administer service requests and execute network changes for escalated or priority incidents. Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation. Design, deploy, and manage advanced firewall and SASE solutions to enhance network security. Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions. Mentor junior team members and provide technical guidance in network security practices. Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services. You have: Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with12+ years of experience in network services within complex environments Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers Proficiency in authentication protocols like RADIUS, TACACS, and LDAP Strong problem-solving skills and attention to detail Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) It would be nice if you also had: Relevant certifications (e.g., ACCP, ACMA, ACCX) Knowledge of scripting and automation tools for network management Experience in configuration and management of Cisco ISE Expertise in handling complex routing in multi-vendor environments Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services. Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. Identify root causes of network incidents and develop preventive actions while adhering to change management processes. Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. Mentor junior team members while staying updated on industry trends in network security technologies. Drive results and foster a strong customer focus in a dynamic, global team environment.

Exp:- 6+ years relevant 5 days work from office (Pune/Hyderabad ODC) No mobile phones inside ODC US shifts and US holiday calendar Key responsibilities Design Expertise: Expertise in Global WAN network design and implementation at large scale Expertise in LAN/WLAN network design and implementation at large scale Expertise in planning and designing WAN/LAN/Wi-Fi transformation and migration methods. Design, Solution, Build and Deployment Experience on below advanced technologies: 1. VPN technologies - IPSec, DMVPN, MPLS VPN etc. 2. Routing protocols - BGP, OSPF, EIGRP, ISIS etc. 3. MPLS & Multicast technologies 4. Route-map, prefix-list, community, policy-based routing 5. Expertise in preparing high quality HLD and LLD design documents. 6. LAN Technologies: VLAN, VXLAN, VSF 7. Wi-Fi: Predictive survey, AP design, proficiency in R Identifying cross functional dependencies Experience in sequencing the activities, scheduling the tasks, and preparing project plan. Experience in planning and conducting vigorous WAN/LAN/WIFI network tests and generating a detailed test report. Technical Expertise: Strong knowledge and expertise in developing a Global WAN/LAN/Wi-Fi solution. Strong knowledge and expertise in developing WAN/LAN/Wi-Fi solution. Design and implementation of NNI solution in multi-service providers environment. Expertise in implementing and troubleshooting WAN/WAN Optimizers/LAN/Wi-Fi environments. Good knowledge in WAN, MPLS and Internet technologies Preferable to possess advanced/expert level certifications from multiple vendors like Cisco, Juniper Expertise in design and implementation of management and monitoring technologies like SNMP, NTP, Logging, TACACS, SSH, Telnet Expertise in design and implementation of complex routing involving BGP, MPLS VPNs, route-map, prefix-list and QoS General: Acquire knowledge and detailed understanding on customers network architecture. Validate Scope of Work and Due Diligence of Data and identify gaps Gather required and detailed information and develop SMTD/MOPS/SOP with complete understanding of customer network architecture. Responsible for giving reverse knowledge transfer to L3/L2 Engineers and getting sign-off from customer and internal stakeholders. Changes management in customer end Network devices for remote management of devices and on boarding of Monitoring tool Develop and maintain architecture diagrams and documents. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Network Architecting. Experience: 5-8 Years.

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. You have: Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with12+ years of experience in network services within complex environments Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers Proficiency in authentication protocols like RADIUS, TACACS, and LDAP Strong problem-solving skills and attention to detail Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) It would be nice if you also had: Relevant certifications (e.g., ACCP, ACMA, ACCX) Knowledge of scripting and automation tools for network management Experience in configuration and management of Cisco ISE Expertise in handling complex routing in multi-vendor environments Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services. Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. Identify root causes of network incidents and develop preventive actions while adhering to change management processes. Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. Mentor junior team members while staying updated on industry trends in network security technologies. Drive results and foster a strong customer focus in a dynamic, global team environment.

A Network Operations L2 Analyst plays a crucial role in maintaining and optimizing an organization's network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of N etwork O perations L2 A nalyst. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. Key Responsibilities I mplement and support of the corporate network infrastructure. Key member of the team responsible for designing and developing scalable and highly available global network architectures to meet the firms business needs. Participate in the design, setup and configuration of complex L2/L3 switch es. Maintain, create and update all network documentation and topology diagrams. S upport multiple datacenters consisting of Cisco Nexus LAN (L2/L3), Console switches , ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers , Aruba Device and other miscellaneous network appliances. Research, evaluate, maintain and perform Cisco IOS code upgrades for a global network infrastructure. Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. Work with multiple vendors routinely for support, feature enhancement and design strategy when required . Responsible for managing and maintaining SD Wan networks. Full ownership of all WAN routers, configurations, QoS policies and ensuring stability of the network 24/7. Support manage and maintain all ISP Internet connectivity for the firm from multiple carriers with multiple links in multiple locations. Support, manage and maintain network monitoring system for the firms global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. Support of the firms global wireless infrastructure made up of all Cisco thin APs and Cisco Wireless LAN Controllers. On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours. When requested , attends IT meetings and scheduled teleconferences. Other duties and projects as assigned. Opportunity to embrace the position, exposure to the latest technologies and growth potential. Requirements 3 - 5+ years related work experience preferably in a professional services environment. Experience with Cisco Nexus L2/L3 switching technology. Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9Ks. Must possess a thorough understanding of Network Infrastructure and security topology. IP telephony a plus Knowledge and/or experience configuring and supporting Cisco ASA firewalls. VPN, IPS/IDS and Palo Alto. Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. Network monitoring tools ( SolarWinds , Site24x7 ), SNMP, Wireshark. Experience with Zscaler and/or F5 load balancers very desirable, web URL filtering is a plus but not required . Excellent written, oral and interpersonal communications skills. Ability to conduct research into network issues and products as required . Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Qualification Education: Bachelors degree in IT Computer Science or equivalent streams. Cisco certifications in Routing, switching and/or Wireless is an added advantage. Work Environment: This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules shifts and supporting 24x7 operations.

Exp:- 6+ years relevant Rate :- 100K/M 5 days work from office (Pune/Hyderabad ODC) No mobile phones inside ODC US shifts and US holiday calendar Key responsibilities Design Expertise: Expertise in Global WAN network design and implementation at large scale Expertise in LAN/WLAN network design and implementation at large scale Expertise in planning and designing WAN/LAN/Wi-Fi transformation and migration methods. Design, Solution, Build and Deployment Experience on below advanced technologies: 1. VPN technologies - IPSec, DMVPN, MPLS VPN etc. 2. Routing protocols - BGP, OSPF, EIGRP, ISIS etc. 3. MPLS & Multicast technologies 4. Route-map, prefix-list, community, policy-based routing 5. Expertise in preparing high quality HLD and LLD design documents. 6. LAN Technologies: VLAN, VXLAN, VSF 7. Wi-Fi: Predictive survey, AP design, proficiency in R Identifying cross functional dependencies Experience in sequencing the activities, scheduling the tasks, and preparing project plan. Experience in planning and conducting vigorous WAN/LAN/WIFI network tests and generating a detailed test report. Technical Expertise: Strong knowledge and expertise in developing a Global WAN/LAN/Wi-Fi solution. Strong knowledge and expertise in developing WAN/LAN/Wi-Fi solution. Design and implementation of NNI solution in multi-service providers environment. Expertise in implementing and troubleshooting WAN/WAN Optimizers/LAN/Wi-Fi environments. Good knowledge in WAN, MPLS and Internet technologies Preferable to possess advanced/expert level certifications from multiple vendors like Cisco, Juniper Expertise in design and implementation of management and monitoring technologies like SNMP, NTP, Logging, TACACS, SSH, Telnet Expertise in design and implementation of complex routing involving BGP, MPLS VPNs, route-map, prefix-list and QoS General: Acquire knowledge and detailed understanding on customers network architecture. Validate Scope of Work and Due Diligence of Data and identify gaps Gather required and detailed information and develop SMTD/MOPS/SOP with complete understanding of customer network architecture. Responsible for giving reverse knowledge transfer to L3/L2 Engineers and getting sign-off from customer and internal stakeholders. Changes management in customer end Network devices for remote management of devices and on boarding of Monitoring tool Develop and maintain architecture diagrams and documents. Mandatory Skills: Network Architecting.Experience: 8-10 Years.