818 Itil Processes Jobs

Role Overview: As a SAP C4C Technical Consultant, your primary responsibility will be to provide technical support for Cloud for Customer (C4C) solutions. You will be working with clients to configure, integrate, customize, and migrate data within SAP C4C modules. Additionally, you will be involved in testing, quality assurance, training end-users, and documenting technical processes. Key Responsibilities: - Configure SAP C4C modules and functionalities, including Sales and Service, to align with clients" business processes and objectives. - Integrate SAP C4C with other SAP and non-SAP systems, such as SAP ERP and third-party applications, using standard integration tools and techniques. - C...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

As a skilled ServiceNow Specialist, you will be responsible for managing and enhancing the ServiceNow platform at Peoplefy. With a strong understanding of CMDB and core ITSM modules, your role will focus on ensuring smooth operations, scalability, and continuous improvement of the platform. Key Responsibilities: - Administer, configure, and support core ServiceNow modules like Incident, Problem, Change, Request, and CMDB. - Maintain and enhance CMDB data quality to ensure accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts for process automation and optimization. - Monitor platform health and performance, proactively resolving techn...

Role Overview: At NTT DATA, your career is about believing in yourself, seizing new opportunities, and expanding your skills and expertise. As a Security Managed Services Engineer (L1), you will be responsible for providing managed services to clients, ensuring the operational continuity of their Firewall infrastructure. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions by offering first-line support for standard and low complexity incidents and service requests. Additionally, you may contribute to project work as needed. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors proactively - Investigate a...

As an IT Operations Analyst at Molex, your primary role will be to monitor the health and performance of the network, server, and applications across various manufacturing sites. You will serve as the first point of contact for resolving infrastructure issues, ensuring smooth day-to-day operations and high levels of performance and reliability. Your responsibilities will include: - Continuously monitoring the health and performance of network, server, and applications using various monitoring tools and systems. - Serving as the initial point of contact for alerts or performance degradation, providing troubleshooting and resolution. - Escalating complex issues to higher-level support teams wh...

As an ideal candidate for this position, you should have experience working with a variety of network devices such as Firewalls, Switches, Routers, and Wi-Fi AP or controllers. You should be able to provide details on the models and firmware versions of these devices, as well as your proficiency in CLI or GUI, firmware upgrades, and failsafe restore procedures. Additionally, you should have hands-on experience in dealing with IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be at a specified level (Beginner/Moderate/Advanced), and you should be able to demonstrate your experience in building cloud envir...

Overview: ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements into functional specifications. Responsibilities Key Responsibilities: Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities Work closely with developers, architects, and administrators to ensu...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing a...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-f...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designin...

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range ...

**Role Overview:** You will be an expert in Advanced NetApp L3 level support, CVO ONTAP, ITIL processes (Change Management, Problem Management) and experience in implementing automation. Your role will require advanced troubleshooting skills and the ability to optimize NAS systems for high-performance operations. You will provide L3-level support for NetApp CDOT in a NAS environment, ensuring high availability and performance. Demonstrating in-depth expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation will be crucial. You will manage and troubleshoot SMB/CIFS shares, NFS exports, and dual protocol shares,...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to or support project work as and when required. Key Responsibilities: - Proactively monitor the work queues - Perform operational tasks to resolve all incidents/requests in a timely manner and w...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial in ensuring the smooth operation of clients" IT infrastructure and systems. Your primary responsibility will be to provide first-line support for standard and low-complexity incidents and service requests, aiming to maintain zero missed service level agreement conditions. Key Responsibilities: - Proactively identify, investigate, and resolve technical incidents and problems for clients. - Monitor client infrastructure and solutions daily to identify and address issues promptly. - Dive deep into first-line incidents to pinpoint root causes and provide necessary support to clients. - Perform maintenance acti...

As a ServiceNow Developer at Morningstar India Pvt Ltd, you will be a part of the Corporate Systems team responsible for managing and supporting various corporate platforms like ServiceNow, Oracle ERP, Salesforce, etc. Your primary responsibilities will include: - Providing day-to-day support for Morningstar employees in the platforms and technologies they use. - Offering guidance and technical expertise to all employees and business units. - Implementing system improvements for operational efficiencies and compliance alignment. - Maintaining and updating corporate systems for security and release perspective. - Working with application vendors and internal resources to ensure ongoing integr...

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients. Your primary objective is to review client requests or tickets, apply technical/process knowledge to resolve them within service level agreements, and focus on second-line support for incidents and requests of medium complexity. You may also contribute to project work when required. **Key Responsibilities:** - Proactively monitor the work q...

As an OpenText SMAX Implementor, your role involves leading the end-to-end implementation of OpenText SMAX and Connect-IT to enhance operational efficiency and improve service delivery. Your responsibilities will include collaborating with cross-functional teams to gather requirements, design solutions, configure the platform, develop project plans, conduct testing, provide training, monitor system performance, and stay updated on industry trends. You will be expected to have a Bachelor's degree in Information Technology or a related field, proven experience in implementing OpenText SMAX, strong understanding of ITIL processes, excellent problem-solving skills, effective communication, and i...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirement...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requireme...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is req...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

Role Overview: As a Technical Support Specialist within the CDO EICS Networks team at Nokia, you play a crucial role in ensuring the reliability and performance of global Wireless LAN and connectivity services. Your expertise in WLAN design and advanced troubleshooting will be pivotal to the transition towards a hybrid network, enhancing service delivery for IT Wireless network solutions. You will be responsible for analyzing and resolving complex network issues, collaborating with cross-functional teams, and driving incident resolution to ensure reliable service operation. Key Responsibilities: - Provide expert IT service management for Wireless LAN and CPPM technologies in Incident, Proble...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collabora...