1024 Itil Processes Jobs

As a Lead L2/L3 .NET Support Engineer, you will be the definitive technical expert for our enterprise applications. This role demands a blend of deep software engineering knowledge and extensive experience in production support. Your primary focus will be resolving critical and complex incidents, which often requires diving into the source code, implementing bug C7 fixes, optimizing performance, and ensuring the overall stability and availability of systems in a 24/7 operational environment. Key Responsibilities Serve as an escalation point for Level 1 support team, providing expert technical support for complex incidents related to our suite of .NET applications. Perform in-depth debugging ...

As a Process Specialist at Air Products, you will be part of the Digital Technology (DT) Service Enablement team, responsible for managing various cross-functional services that support Air Products' business divisions and functions. Your role within the Process Management team involves ensuring the efficient execution of ITIL processes to maximize service delivery by DT and ensure proper utilization of these processes on a day-to-day basis. Key Responsibilities: - Analyze and execute process requests. - Craft and distribute appropriate communications. - Monitor process performance metrics and produce statistics. - Consult with end users and technical teams to provide guidance for process co...

Role Overview: As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your main objective will be to ensure zero missed service level agreement (SLA) conditions while handling tickets of high complexity and providing advanced solutions to a diverse range of complex problems. Additionally, you will be responsible for maintaining a high level of service to clients through operational improvements, quality assurance, and coaching junior team members. Key Responsibilities: - Perform necessary checks, apply monitoring tools, and respond to alerts...

Design, develop, and configure workflows, forms, scripts, and custom objects to meet business requirements using agile methodologies. Implement ServiceNow modules in line with business needs, including configuration, integration, testing, requirements analysis, and solution design. Provide expert-level support and maintain the ServiceNow platform as per agreed service levels. Collaborate with functional teams and architecture teams to position modules into the landscape. Create and adapt design guidelines, best practices, and play a key role in platform upgrades. Facilitate workflow enhancements to the ServiceNow application, including automation and self-service features. Disclaimer: This j...

**Job Description:** At South Star, you will be part of a team dedicated to empowering businesses in the telecom sector through comprehensive IT infrastructure support and management solutions. Specializing in various services like application environment support, network monitoring, and end-user support, our focus on the telecom industry enables us to deliver tailored results to our unique clients. **Key Responsibilities:** - Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform. - Design and develop ServiceNow applications, modules, and integrations based on business needs. - Configure and customize Serv...

As a Data and Analytics Manager - Support Lead - ETL at EY, you will have the opportunity to be part of a leading firm and a growing Data and Analytics team. You will be responsible for providing 24/7 production support for critical applications and systems, troubleshooting and resolving production issues, conducting root cause analysis, implementing permanent fixes, collaborating with development teams, and driving continuous improvement initiatives. Your key responsibilities include: - Provide 24/7 production support for critical applications and systems. - Troubleshoot and resolve production issues in a timely manner. - Conduct thorough root cause analysis (RCA) to identify underlying iss...

Job Title: Network Information Security Engineer (DLP) Preferred Location: Gurugram / Kolkata Role Overview We are seeking an experienced professional to manage and maintain infrastructure supporting Data Loss Prevention (DLP) technologies, with focus on endpoint, email, network DLP, and data encryption . The role involves creating and managing toolspecific policies aligned with firm and customer security requirements. Key Responsibilities Administer and implement policies/rules on endpoint agents; refine and enforce security standards. Apply ITILbased processes (Incident Management, Request Fulfillment, Change Management, Problem Management) to support security solutions. Manage and optimiz...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requireme...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designin...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collabora...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

You will be joining ArcelorMittal as a Senior Team Lead - Head of Service Management in the D&IT DATA department based in Hyderabad. Your role will involve coordinating and directing the Service Delivery Management team to ensure the achievement of set goals. You will be responsible for tracking KPIs, recommending delivery improvement methods, and ensuring timely implementation of actions. Reporting on service quality to higher management and driving service review meetings will also be part of your responsibilities. Key Responsibilities: - Coordinate and direct the activities of the Service Delivery Management team to achieve set goals - Track KPIs across domains, recommend delivery improve...

Role Overview: As an Analyst - Java Full Stack at ArcelorMittal, you will be a part of the IT team within the Customer Portal Domain. Your main responsibility will be to provide proactive and analytical support in the day-to-day operations of IT systems, resolving user-reported issues, and contributing to the continuous improvement of systems and processes. Key Responsibilities: - Continuously monitor system health, performance, and availability using standard monitoring tools. - Identify, investigate, and respond to system alerts and incidents to maintain system uptime and service continuity. - Manage and resolve user tickets logged via ServiceNow within agreed service level agreements (SLA...

As a Cloud Reliability Engineer at our company, you will be responsible for maintaining the reliability and availability of our cloud-based infrastructure. Your role will involve working in shifts and handling on-call duties to ensure smooth cloud operations, incident management, change requests, and automation tasks to improve efficiency. **Key Responsibilities:** - Monitor and manage cloud-based infrastructure to ensure high availability, performance, and security. - Respond to alerts and incidents swiftly, troubleshooting and resolving issues to minimize downtime. - Perform root cause analysis and post-incident reviews to enhance system reliability. - Handle change requests within SLAs fo...

Role Overview: As an Apps Support Intmd Analyst at our company, you will be a developing professional who deals with most problems independently. You will have the latitude to solve complex problems by integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices. Your role will involve understanding how your team and area integrate with others to accomplish the objectives of the subfunction/job family. You will be required to apply analytical thinking and knowledge of data analysis tools and methodologies, with attention to detail when making judgments and recommendations based on factual information. Your role will typically involve dealing wi...

Role Overview: Join us as an Apply Domain OneTeam Lead at Barclays, where you will be responsible for operationalizing cutting-edge machine learning and generative AI solutions, ensuring scalable, secure, and efficient deployment across infrastructure. As a part of a team of developers, you will deliver the technology stack, using strong analytical and problem-solving skills to understand the business requirements and deliver quality solutions. Key Responsibilities: - Expertise knowledge and experience in AWS (especially services like Cloudwatch, DynamoDB, Lambda, ECS, CloudFormation, Kinesis, EC2, S3, Api Gateway, and Load Balancers) - Good hands-on experience in Jenkins - Sound knowledge o...

As the Salesforce Practice Lead at Tachyon, you will be responsible for leading and managing the Salesforce practice to ensure successful project delivery and high-quality application management services (AMS). Your role will involve strategic planning, team management, delivery quality, and expanding Salesforce capabilities to meet client needs. Key Responsibilities: - **Salesforce Practice Management:** - Build and lead the Salesforce practice, driving growth and enhancing capabilities across Salesforce clouds such as Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. - Develop and implement best practices, standards, and methodologies for consistent, high-quality project d...

Roles and Responsibility Manage and maintain large-scale Citrix environments, including Citrix servers and virtual machines. Troubleshoot and resolve complex technical issues related to Citrix infrastructure. Collaborate with cross-functional teams to ensure seamless integration of Citrix solutions. Develop and implement best practices for Citrix administration and management. Provide expert-level support for Citrix-related issues and incidents. Conduct regular audits and assessments to identify areas for improvement in Citrix infrastructure. Job Requirements Strong knowledge of Citrix technologies, including Citrix Server and Virtual Apps and Desktops. Experience with Citrix management tool...

As a ServiceNow Architect with coding experience, your role will involve designing and developing custom applications within the ServiceNow platform. You will be responsible for utilizing your expertise in ServiceNow architecture and development to create efficient solutions. Key Responsibilities: - Designing and developing custom applications within the ServiceNow platform - Utilizing your coding skills to enhance the functionality of ServiceNow - Collaborating with cross-functional teams to integrate ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, SecOps, and GRC - Creating and maintaining ServiceNow integrations using REST, SOAP, MID Server, etc. - Hands-on experience with tools l...

As a Member of 24x7 Cloud Network Operations Centre, your role involves working on escalated/production issues and providing solutions within the SLA. You will guide L1 engineers and collaborate with them for troubleshooting. Taking ownership of customer-reported issues, you will ensure problems are resolved effectively. Your responsibilities include researching, diagnosing, troubleshooting, and identifying solutions for customer issues. It is essential for you to have strong knowledge in Server Administration for both Windows and Linux. Additionally, you should be flexible to work in rotational shifts. Key Responsibilities: - Setting up production, staging, and development environments on A...

Role Overview: As an Application Designer for Cloud Migration & Implementation in the ServiceNow IT Service Management department, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Key Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. - Assist in defining requirements and designing applications related to ServiceNow IT Service Management. - Develop and ...

Overview At iCIMS, we’re always looking for new ways to make our processes more efficient and our products more user-friendly. We’re currently seeking a HRIS administrator to help us streamline our HR processes through the use of HRIS software. The ideal candidate will have experience with HRIS system such as Workday, Oracle and be able to hit the ground running in developing and implementing new HRIS integrations. They will also be able to troubleshoot any issues that may arise and provide support to users as needed. This is a great opportunity for a HRIS administrator to make a real impact on a growing company. Responsibilities Integration Management Develop, Configure, maintain and troubl...

Role Overview: As a ServiceNow Service Portal Developer, your main responsibility will be to design, develop, and implement customized Service Portal solutions within the ServiceNow platform. You should have hands-on experience with front-end development technologies such as HTML, CSS, AngularJS, and Bootstrap. A strong understanding of the ServiceNow framework, including widgets, UI pages, and client/server scripting, will be essential for this role. Key Responsibilities: - Design, develop, and maintain ServiceNow Service Portals, widgets, and custom UI components. - Customize out-of-the-box ServiceNow modules to meet specific business requirements. - Collaborate with process owners and bus...

Role Overview: Join NTT DATA, a company dedicated to pushing boundaries and making a difference through technical excellence and innovation. Embrace a diverse and inclusive workplace where you can grow, belong, and thrive as a Cross Technology Managed Services Engineer (L3). Your role involves providing exceptional service to clients by proactively identifying and resolving technical incidents, leveraging your deep expertise to enhance service quality. Key Responsibilities: - Pre-emptively resolve service incidents, conduct product reviews, and drive operational improvements. - Manage high-complexity tickets, perform advanced tasks, and deliver diverse solutions while meeting service level a...

As a SAP Convergent Mediation (CM) AMS Support Engineer at Booking Holdings Bangalore, your role will involve supporting the integration and maintenance of SAP Convergent Mediation solutions. Your responsibilities will include: - **Interface Maintenance & Monitoring**: - Monitor and maintain SAP CM interfaces to ensure seamless data flow between systems. - **Error Handling & Incident Management**: - Actively monitor Kafka, CM workflows, and upstream/downstream systems for errors. - Handle P1 incidents, manage bug fixes, and change requests. - **Health Monitoring & Performance Tuning**: - Track the health of Kafka consumers/producers and CM workflows. - Optimize performance to handle large da...