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5.0 - 9.0 years
Chennai, All india
On-site
Role Overview: You are sought after to be a Global IT Services Desk Manager to lead an AI first support operations, 24x7 follow-the-sun IT Services Desk supporting a global workforce. Your responsibility will be to ensure the operational performance, stability, and continuous improvement of the AI enabled support experience (virtual agent, chat, self-service, and automation) while leading the AI-enabled Level 1 support capability, supported by L1.5 and L2 teams across multiple regions. This role requires hands-on leadership focusing on service excellence, operational discipline, and delivering a consistent, high-quality customer experience at scale. Key Responsibilities: - Lead global follow...
Posted 1 week ago
3.0 - 7.0 years
Chennai, All india
On-site
Role Overview: You will be a skilled ServiceNow Application Developer with expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). Your main responsibility will be to design, develop, configure, and enhance ServiceNow applications to support enterprise HR and IT processes. You will be involved in the full application development lifecycle, including requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support. Key Responsibilities: - Design and develop solutions across HRSD modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations. - Build and enhance ITSM functionality including Incide...
Posted 2 weeks ago
6.0 - 10.0 years
Chennai, All india
On-site
As a highly skilled ServiceNow Consultant with expertise in ITSM and Performance Analytics, your role will involve designing, developing, implementing, and optimizing ServiceNow solutions to enhance service delivery, streamline operations, and enable data-driven decision-making. Your key responsibilities will include: - Designing, configuring, and implementing ServiceNow ITSM modules such as Incident, Problem, Change, Request, CMDB, and related processes. - Developing and optimizing Performance Analytics, dashboards, indicators, scorecards, and reports to support business insights and KPIs. - Collaborating with business stakeholders to gather requirements, translate functional needs into tec...
Posted 2 weeks ago
5.0 - 10.0 years
Chennai, All india
On-site
As a System Engineer specializing in Backup, Monitoring, and OS Administration, you will be a key member of our team with over 10 years of experience in the field. Your role will involve the following responsibilities: - Minimum 5 years of experience as a System Engineer or Infrastructure Administrator. - Proficient in Windows, Linux, and Unix administration. - Familiarity with enterprise backup tools like Cohesity, Veeam, Commvault, or NetBackup. - Hands-on experience with monitoring solutions. - Knowledge of virtualization platforms such as VMware and Hyper-V. - Strong troubleshooting and analytical skills. - Understanding of cloud platforms like AWS, Azure, or GCP. - Knowledge of ITIL pro...
Posted 3 weeks ago
10.0 - 14.0 years
Chennai, All india
On-site
You will be responsible for managing the Hardware Asset Management (HAM) processes and ensuring effective utilization of all allocated hardware, software, and related infrastructure. Your role will involve gathering detailed hardware and software inventory information, enforcing compliance with corporate security policies and licensing requirements, and working closely with various operational teams to ensure efficient and compliant management of all IT assets throughout their lifecycle. **Key Responsibilities:** - **IT Asset Lifecycle Management** - Support and manage the full lifecycle of IT assets from procurement to retirement. - Ensure assets are effectively deployed, tracked, updated, ...
Posted 3 weeks ago
3.0 - 7.0 years
Pune, All india
On-site
As a Service Management Analyst at Private Bank Germany Service Operations, you will play a crucial role in providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet. Your main focus will be on Incident Management and Problem Management to ensure the required stability. Your in-depth application knowledge and understanding of the business processes will be your key assets in this role. Key Responsibilities: - Monitor and track activities, analyze issues, and support the resolution of conflicts in the Service Management environment. - Prepare reports and attend meetings to provide expertise and assistance to ensure effective servi...
Posted 3 weeks ago
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