Solution Delivery Lead

Job Description

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. Global Technology Solutions (GTS) Team is seeking a highly experienced and dynamic Solution Delivery Lead to spearhead the strategy, implementation, and ongoing management of our key marketing technology (MarTech) Solutions within the healthcare sector. This critical role will be responsible for ensuring the effective integration and optimization of our CMS, PIM, Enterprise Search, and CDP platforms to drive impactful marketing campaigns, enhance customer engagement, and support our overall business objectives in a regulated healthcare environment. The ideal candidate will possess a strong technical background coupled with a deep understanding of marketing principles and the unique challenges and opportunities within the healthcare industry. You will be a strategic thinker with excellent leadership, communication, and problem-solving skills, capable of collaborating effectively with cross-functional teams including Marketing, Product, IT, Sales, Customer Services and Compliance. Let’s Talk About Responsibilities Strategic Leadership & Vision: Execute the strategic roadmap for our MarTech Solution landscape, aligning with business goals and marketing objectives within the healthcare context. Provide delivery leadership on how our MarTech stack can be leveraged to improve customer journeys, personalize experiences, and drive measurable results. Ensure compliance with relevant healthcare regulations (e.g., GDPR, HIPAA where applicable) in all MarTech initiatives. Solution Management & Optimization: Oversee the day-to-day management and operational efficiency of our core MarTech Solutions: CMS: Lead the development, maintenance, and optimization of our web platforms and content management systems. PIM: Manage the integration of our Product Information Management system with other platforms and oversee vendor relationships. Enterprise Search: Ensure the effectiveness and usability of our enterprise search capabilities for both internal and external stakeholders. CDP (Customer 360): Champion the development and utilization of our Customer Data Platform to create a unified customer view and enable personalized marketing experiences. Monitor Solution performance, identify areas for improvement, and implement optimization strategies. Manage Solution upgrades, patches, and deployments in collaboration with IT. Ensure data integrity, security, and compliance across all MarTech Solutions. Integration & Data Management: Lead the integration efforts between various MarTech Solutions and other enterprise systems (e.g., ERP, analytics platforms). Define and implement data governance policies and procedures for our MarTech ecosystem. Work with data teams to ensure data accuracy, consistency, and accessibility for marketing analytics and reporting. Vendor Management: Manage relationships with MarTech vendors, including contract negotiation, performance monitoring, and issue resolution. Evaluate vendor performance and ensure adherence to service level agreements (SLAs). Team Leadership & Collaboration: Lead and mentor a team of Solution specialists or analysts (if applicable). Foster strong working relationships with cross-functional teams, including Marketing, IT, Sales, Legal, and Compliance. Communicate effectively with stakeholders at all levels regarding MarTech initiatives, progress, and challenges. Provide training and support to end-users on MarTech Solutions. Project Management: Lead and manage MarTech implementation projects from initiation to closure, ensuring on-time and within-budget delivery. Develop project plans, timelines, and resource allocation. Identify and mitigate project risks and issues. Conflict Resolution: Mediate and resolve conflicts within and between teams, fostering a positive and productive working environment. Training and Facilitation: Conduct agile training sessions and workshops for team members and stakeholders as needed. Cross Functional and Working multiple time zone: Facilitate effective collaboration and communication within highly cross-functional teams, ensuring seamless integration of diverse skills and perspectives (e.g., Development, Marketing, Infrastructure, Design, Product Owners). Additionally, possess the ability to effectively navigate and coordinate with team members and stakeholders working across multiple time zones, scheduling meetings and adapting communication strategies to ensure optimal participation and progress for all involved. This includes understanding the challenges of asynchronous communication and proactively implementing strategies to mitigate them. Let’s Talk About Qualifications And Experience Required: Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field. A Master's degree is a plus. Minimum of 7 years of experience in managing and leading enterprise-level marketing technology Solutions. Significant hands-on experience with the specific MarTech platforms (CMS, PIM, Enterprise Search, CRM, SFMC, CDP) Strong understanding of data integration principles and experience with integration tools and methodologies. Excellent project management skills with a proven track record of successfully delivering complex MarTech projects. Strong analytical and problem-solving skills with the ability to translate data into actionable insights. Excellent communication, presentation, and interpersonal skills with the ability to effectively collaborate with technical and non-technical stakeholders. Proven ability to lead and mentor teams (if applicable). Familiarity with agile methodologies is a plus. Preferred: Experience working within the healthcare industry is highly preferred, with a strong understanding of healthcare regulations and compliance requirements. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Show more Show less