Senior Site Reliability Engineer

Senior Site Reliability Engineer

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging and more.

As a National Pen brand, Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.

About the Role

The Site Reliability Engineer (SRE) will be responsible for ensuring the reliability, scalability, and performance of mission-critical systems. You will work closely with development and operations teams to build and maintain infrastructure, improve system reliability, and automate processes wherever possible. The SRE will play a crucial role in driving operational excellence by implementing best practices and solving complex technical challenges.

What you will do:

• Monitoring & Altering:

  Implement and maintain monitoring tools and dashboards for system health, performance, and capacity planning.

• Automation:

  Develop and implement automation for repetitive tasks, including deployments, scaling, and maintenance, to reduce manual intervention.

• Incident Management:

  Respond to incidents, lead post-incident analysis, and drive efforts to prevent recurrences through detailed root cause analysis.

• Performance Optimization:

  Identify and resolve performance bottlenecks in infrastructure, databases, applications, and networking.

• System Design & Architecture:

  Collaborate with development teams to design systems that are highly scalable, fault-tolerant, and optimized for performance and cost.

• CI/CD Pipelines:

  Build and maintain CI/CD pipelines to automate deployments and improve delivery cycles.

• Disaster Recovery:

  Develop and maintain disaster recovery plans, ensuring that systems are resilient and capable of fast recovery.

• Capacity Planning:

  Monitor and forecast resource utilization and implement cost-effective scaling strategies.

• Security & Compliance:

  Ensure that all systems meet or exceed security and compliance requirements.

• Documentation & Knowledge Sharing:

  Maintain comprehensive documentation of systems and processes. Provide mentorship and share knowledge with team members.

Required Skills:

• Experience: 3-6 years in a Site Reliability Engineer, DevOps, or Infrastructure role.
• Programming Languages: Proficiency in one or more scripting languages (Python, NodeJS, Bash, etc.)
• Cloud Platforms: Hands-on experience with AWS cloud platforms.
• Infrastructure as Code: Proficiency with tools like Terraform, Ansible, or CloudFormation.
• Exceptional problem solving skills (Need to closely work with the Software Engineering team & provide solutions)
• Monitoring & Logging: Familiarity with tools such as New relic, Prometheus, Grafana, ELK stack, Datadog, or equivalent.
• CI/CD: Experience with CI/CD tools like Jenkins, Code Pipeline, GitLab CI, CircleCI, or equivalent.
• Version Control: Experience with Git and version control best practices.
• Containerization & Orchestration: Experience with Docker and Kubernetes.
• Networking: Strong understanding of networking concepts such as DNS, load balancing, VPNs, and firewalls.
• Problem-Solving Skills: Ability to analyze complex systems, diagnose issues, and drive improvements.
• Technical Communication: Excellent communication skills and the ability to collaborate across teams.

Qualifications:

• Bachelor's Degree.
• Excellent attention to detail and strong organizational skills
• Strong communication and collaboration skills
• Strong analytic, problem solving, and troubleshooting skills
• Knowledge of Mass Customization a Plus
• Understands and communicates in English
• MCP knowledge is a plus

Nice to Have:

• Experience in scaling processes for growing product teams.
• Exposure to working with Product, Engineering, Design, and Customer Success teams.

Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Please visit: https://cimpress.com/our-platform/

Meanwhile you can know more about our company details through below mentioned links:

Cimpress Vision - https://player.vimeo.com/video/111855876

About us: Our story - http://cimpress.com/about-us/

Our India ecommerce website -

Global corporate Website – www.cimpress.com