About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. KEY RESPONSIBILITIES: Responsible for Avature system configuration, workflow creation, documentation of configuration decisions/business & system requirements. Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates Maintain functional knowledge of HR processes and platforms Responsible for inbound and outbound interface and integration support including partnering with IT and HR to troubleshoot and identify issues as well as propose, test and implement solutions Perform analyses and develop solutions that solve business problems/opportunities Support implementation of upgrades and patches - including testing, validation, and communication Develop training documentation and deliver end user training as needed. Manage role-based security to ensure accurate functionality for users. Maintain integrity and accuracy of ATS data Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives Additional work as assigned WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, Information Systems or related technical field is required. Minimum 3-5 years’ experience with Avature in an Administrator role. Proficient in Microsoft Office including intermediate to advanced skills in Excel and Visio Ability to communicate verbally and in writing to present and provide clear, sequential and logical information and instructions to team members, end users as well as vendors at all organizational and varying technical skill levels Must be self-motivated and able to function effectively when working independently or in a team Able to identify system solutions and solve business needs using HR systems Ability to troubleshoot and analyze complex data issues to determine root cause Results oriented and able to drive issue resolution Detail oriented, organized, proactive Strong time and project management skills Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Avature certifications Level 1-4 Prior experience implementing an ATS Experience and familiarity with Candidate Relationship Management and o Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. YOUR RESPONSIBILITIES IN THIS ROLE: Design, develop, and implement solutions using Microsoft Power Platform (Power Apps, Power Automate and Power BI). Translate business/functional requirements into scalable and maintainable solutions. Collaborate with the Controllership Innovation Team to understand business processes and desired outcomes. Liaise with both IT and business stakeholders to resolve technical issues, create documentation, monitor service levels, and drive projects to value delivery. Act as initial point-of-contact for incidents raised by end users. Maintain and optimize existing Power Platform solutions. Conduct regular reviews and updates to ensure solutions remain aligned with business objectives. Manage project timelines, deliverables, and stakeholder communications. Mentor junior members in the team as needed. Stay updated with the latest Power Platform features and updates. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, information technology, or a related field. 6+ Years of Experience, including at least 2 year’s experience with Microsoft Power Platform Strong understanding of Power Apps, including building canvas and model driven apps, customizing forms and views, implementing business logic using Power FX and integrating with various data sources like SharePoint or SQL Server or Dataverse. Deep experience with Power Automate , including developing complex multi-step flows, integration with third party systems using APIs, and comprehensive error handling and monitoring. Experience with DevOps or Ci/Cd practices and tools, including managed environments, deployment pipelines, solution containers and componentization. Familiarity with Power Platform governance concepts, including data loss prevention policies. Proficiency in data modelling and SQL. Strong project management, organizational, and prioritizations skills in an agile environment. Experience and familiarity presenting to technical and business audiences Experience mentoring junior team members. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. “Why join?” Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on initiatives with a significant impact on business outcomes and customer experience. Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships. Collaborate with research, innovation and IP co-development partners. Immerse yourself in an employee-centric culture. Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions. Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and Special Travel opportunities. Avail full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities. Job Summary: We are looking for an experienced engineer to join the Delta Vacations IT team as a Software Development Engineer. In this role you'll create, enhance, and support our portfolio of B2B partner portals, self-service applications, and Incentive systems. This role requires a passion for building and delivering applications and systems that our customers and stakeholders love. This position will contribute technical expertise to design and develop business, application, data, and infrastructure solutions, seek opportunities to optimize performance, maintain and troubleshoot application components as required, quickly resolve problems and provide timely follow-up. This development role will be responsible for developing and implementing Java/JEE applications and microservices for the modernization of our legacy systems. Responsibilities include, but are not limited to: Full stack Developer that can code, test, and maintain high-quality software solutions based on project requirements. Contribute to design discussions, ensuring scalability, security, cost-effectiveness, maintainability, observability and performance. Work closely with cross-functional teams, including product owners, architects, front end designers, and other engineers to create secure, reliable, scalable software solutions. Strong AWS experience with background in API, Microservices development. As an AWS developer, you will be responsible for setting up, maintaining, and evolving the cloud infrastructure of web applications. Working knowledge of Infrastructure as Code (IAC) using technologies like AWS CloudFormation and CDK is preferred. Write efficient, readable, secure, performant and well-documented code using a variety of programming languages like Java, JavaScript / TypeScript, Python and well versed with usage of popular Cloud Native Application development frameworks like Spring Boot, Spring Cloud, Quarkus etc. for backends and Angular for Frontend development. Contribute to the development and maintenance of CI/CD pipelines to automate software delivery processes. Identifies unsecured code areas, performance bottlenecks and implements fixes as they are discovered with or without tooling. Participate in and conduct code reviews to maintain code quality, adherence to coding standards, and knowledge sharing within the team. Use version control systems like Git effectively to manage source code with deep working knowledge of standard development flows on platforms like GitLab. Identifies, implements, and shares technical solutions that can be used across the portfolio. Research and/or investigate technical issues impacting the organization and recommend solutions. Provides application support for software running in production. Contribute to Agile/Scrum processes, including sprint planning, daily stand-ups, and retrospectives. Create and maintain technical documentation, including design documents, API documentation, and other relevant artifacts. Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices. What You Need to Succeed (Minimum Qualifications): Bachelor’s degree in computer science, Information Systems or related technical field is required. Experienced in full stack Cloud-native development, RESTful APIs, and stateless microservices architectures. At least 2+ years of experience with Java 8/11/JEE and the Spring framework. Experience in designing and implementing RESTful services. Experience creating web-based application UIs using Angular, Bootstrap, HTML, JavaScript, CSS, and related tools. Strong AWS experience with background in API, Microservices development. Experience with the core AWS services like Lambdas, API Gateway, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS. Strong understanding of core AWS services and apply best practices regarding security and scalability. Strong understanding of networking fundamentals and virtual networks from a cloud point of view Knowledge and/or experience in working with 12-factor methodology and understanding its benefits, and able to demonstrate appropriate patterns to other team members. Data modeling and query skills both for SQL (Oracle 19) and NoSQL (DynamoDB / DocumentDB) Experience deploying applications in OpenShift/ROSA (or another Docker / Kubernetes container) Hands-on experience of programming concepts such as OOPs in languages like Java, Python and JavaScript Candidate should have hands-on experience of writing and maintaining unit tests across application layers using Junit, Mockito, REST Assured and other relevant frameworks and tools. Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline. Experience of working in distributed agile teams using agile frameworks such as SCRUM, SAFe, XP etc. Knowledge of CI/CD and DevOps practices; with tools such as Git/Gitlab, Jira/VersionOne/Agility, Tekton, Gradle, Ansible Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution. Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation. Ability to quickly adapt to new tools and evolving technologies. Proactive in nature with customer satisfaction as a primary goal Embraces Diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Design Thinking Ensure code quality and documentation for supporting application post deployment. What Will Give You a Competitive Edge (Preferred Qualifications): Experience with Ecommerce web applications supporting a wide user base across the globe. Airline, Vacations, Travel or Transportation industry experience. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities : Coaching for Product Excellence: Provide strategic coaching and mentorship to portfolios, agile release trains and product teams, enabling them to adopt Agile and product practices and achieve self-sustainability in product management, value delivery, and cross-functional collaboration. Fostering Product Leadership Growth: Partner with Leadership, Program Managers, Scrum Masters, Product Managers, and Product Owners to refine their leadership capabilities and align their practices with Agile and product-focused principles, driving organizational success. Enhancing Predictive Capabilities: Guide portfolios, agile release trains and product teams in refining estimation, capacity planning, and forecasting methods to achieve alignment with expected organization outcomes. Training on Agile Ecosystem: Conduct specialized training sessions on Agile methodologies such as Scrum, Kanban, and Lean, tailoring them to the needs of product teams within Delta’s Agile Ecosystem. Workshops & Enablement: Lead engaging workshops to strengthen capabilities in Agile development and product management, focusing on principles, practices, and tools enablement. Communities of Practice: Foster collaboration and knowledge sharing by promoting and sustaining Communities of Practice (CoP) focused on product management and Agile principles. Governance Dashboards: Work with the Power BI reporting team to develop enterprise-level governance dashboards for insightful product reporting and decision-making. Technical Tools Support: Assist the Tool Admin team with addressing support requests, troubleshooting issues, and ensuring smooth operations to support enterprise-wide product and Agile ecosystem initiatives. Adaptability in Roles: Showcase flexibility by stepping into various roles to support organizational needs during the Product Transformation journey. What you need to succeed (Minimum Qualification): Bachelor’s degree in a relevant field, such as Business Administration, Computer Science, Engineering is required Strong expertise in Agile implementation and product management practices on a scale. Strong understanding of Software Development Life Cycle (SDLC). Collaborative mindset with exceptional coaching, mentoring, and facilitation skills. Prior experience in team mentorship to deliver product excellence that align with the agile methodology and encourage frequent engagement with stakeholders 7-12 years of experience in Software Delivery, with at least 5-6 years’ experience in Agile and Product coaching with a large organization. Proven success in coaching portfolios and agile release trains (ART) transitioning from traditional delivery methods to Agile product practices. Deep knowledge of Agile frameworks (Scrum, Kanban, Lean, etc.) and hands-on experience with Agile tools. Deep understanding of scaling frameworks that can be applied in a large organization in a pragmatic way. Professional certifications such as Certified Agile Coach (ICP-ACC) or SAFe 6.0 Program Consultant (SPC), Professional Scrum Master (PSM), Professional Product Owner (PSPO). Passion for fostering a culture of continuous improvement and delivering exceptional product outcomes. Outcome driven Measures and demonstrated ability in implementing, tracking and leveraging such Measures. Ability to work flexible hours overlapping with US time zones. What will give you a competitive edge (Preferred Qualifications): Proficiency in Application Lifecycle Management (ALM) and Agile tools like JIRA, Digital.ai Agility, and Power BI for product reporting. Knowledge of AWS Lead Product Discovery and Road mapping – demonstrated experience and Case studies. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Role Description: Partner with Payments Leadership and key stakeholders to build and lead a shared roadmap that maximizes benefits for Delta and our customers. Support investigation of production issues and pursue resolution based on impact. Leading and mentoring engineering teams, fostering a culture of innovation and collaboration. Managing project timelines, budgets, and resources, ensuring projects are delivered on time. Work with Senior Management, Business & Release Management to understand the product's vision, prioritize and develop software release planning. Communicate the development progress to senior management through Agile and Key KPI's. Responsibilities include, but are not limited to: Work closely with Product Owners and Cross functional teams to define and implement Solutions. Provide technical leadership and mentorship to development teams, ensuring high-quality software delivery. Actively participate in Solution reviews and architectural governance forums. Stay updated on emerging technologies in payment space. Align technical solutions with the organization of long-term technology vision and business goals. Leverage automation AI, CI/CD and DevOps practices to improve software development efficiency. What you need to succeed (minimum qualifications): Bachelors in a technical or scientific field, with 12 or more years of experience in an IT project-based environment is required Minimum 3+ Years of proven experience in software engineering resource management who can mentor and coach engineers to help them grow, conduct performance reviews and foster a healthy, inclusive, and productive team culture. Experience or knowledge in AWS / Serverless architecture (Ex: Lambda, API GW). Providing technical guidance and mentorship to a team of engineers working on AI-powered solutions within the payment’s domain. Build High performing Agile teams on sound engineering practices like Code Reviews, UT coverage, Task Branching, Continuous integration, Release branching/ planning and other Scrum-related meetings. Software development background, likely in languages such as JAVA, Node JS , JS and Angular. Extensive experience in Agile methodology, Scrum processes, Sprint planning, Sprint reviews/retrospectives, Program planning, Story based development and product backlog prioritization Perform Agile Maturity assessments for teams and provide coaching and input to reach higher maturity levels and continuous improvement. Collaborating with the quality engineer automation team and defining a framework from scratch for using Cypress to automate UI and used JavaScript, NodeJS, and NPM for Angular-based user interface. Guide the team in architectural and design decisions, ensure best practices in code quality, testing, and deployments and provide constructive feedback. Act as the liaison between engineering and other departments, communicate progress, blockers, and results to stakeholders and Align engineering efforts with business goals and strategy. Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Knowledge of industry best practices and emerging trends in IT engineering resource management. Experience in cloud environment, experience with FinOps, using tools like Jira or Digital ai Agility, is a plus. What will give you a competitive edge (preferred qualifications): Communication Skills - Strong technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listen to others without interrupting. Seeks clarification and confirms shared understanding when communicating. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't represent themselves for personal gain. Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility. Personal Accountability - Clearly accepts responsibility for tasks, decisions and actions of self and staff. It is excellent at honest analysis. Doesn't shirk personal responsibility. Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them. Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal. Perseverance - Pursues everything with energy, drive and a need to finish; seldom give up before finishing, especially in the face of resistance or setback. Shows Work Commitment - Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks. Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective. Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in the field; knows what new technologies will help the business. Provide guidance to software engineering teams who are developing and enhancing applications that combine enterprise data with analytical models and are used throughout the operation Mentor teams to deliver applications that align with the agile methodology and encourage frequent engagement with stakeholders Encourage regular participation by business stakeholders in the software development process, to ensure that applications developed are prioritized according to business value and meet stakeholder needs. Team Leadership: Manage a team of Software engineers, fostering a collaborative and creative work environment. Provide guidance, mentorship, and support to team members, ensuring their growth and development. Project Management: Oversee the entire design and development process for Delta's Omnichannel initiatives. Resource Allocation: Manage the allocation of IT engineering resources across various projects and initiatives based on project requirements, resource availability, and skillsets. Capacity Planning: Collaborate with Onsite teams and department heads to forecast resource needs and plan for future projects, ensuring that the team has the necessary resources to meet project demands. Resource Utilization: Monitor resource utilization and productivity, identifying opportunities to optimize resource allocation and improve efficiency. Skills Assessment: Assess the skillsets and strengths of IT engineering team members to ensure optimal alignment of resources with project requirements. Resource Development: Identify training and development opportunities to enhance the skills and capabilities of IT engineering team members, fostering a culture of continuous learning and growth. Performance Management : Provide regular performance feedback and evaluations to IT engineering team members, recognizing achievements and addressing areas for improvement Show more Show less

About the Delta Technology Hub (DTH), Bangalore Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers. “Why join?”: Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work with teams and leaders making significant impact on business outcomes and customer experience. Deepen your knowledge by taking part in multifaceted learning and development programs –Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships. Immerse yourself in an employee-centric culture. Avail a full range of benefits that support you and your family: Insurance, Commute, Meals and special travel opportunities Key Responsibilities: 1. HR Business Partnering Collaborate with the HRBP Lead to understand business objectives and provide HR solutions that drive business success. Assist in aligning HR strategies with business goals, ensuring the effective implementation of HR initiatives. Act as a trusted advisor to people managers on HR matters, offering insights and recommendations to support decision-making. 2. Talent Management & Development Support the HRBP Lead in identifying critical talent gaps and work with relevant teams to create targeted development plans. Assist in leadership development initiatives and high-potential employee programs. Analyze HR metrics to provide data-driven insights and recommendations to senior HR team members 3. Employee Engagement & Relations Foster a positive work environment through effective implementation of employee engagement programs. Address employee concerns and grievances promptly, ensuring compliance with local labor laws. Implement initiatives to enhance employee retention and satisfaction. 4. HR Operations & Compliance Enhance new joiner experience and support assimilation during and after onboarding Ensure adherence to HR policies and compliance with regional and local employment regulations. Analyze HR operations data to provide data-driven insights and recommendations to senior HR team members Support initiatives and enhancement related to HR systems 5. Performance Management & Recognition Facilitate the performance appraisal process, including goal setting and feedback mechanisms. Drive recognition programs to celebrate employee achievements and contributions. Support managers in addressing performance issues and implementing improvement plans. What you need to succeed (minimum qualifications) Master’s degree in human resources management 6+ Years experience in HR domain in Global Organization/ Global Capability Center/MNC with diverse workforce Strong Communication and Interpersonal skills Familiarity with local labor laws and HR Practices across multiple regions and cultures Proficient in MS Office, In-depth experience in at least one HR System Show more Show less

Role Description : The Product Engineer role is expected to have in-depth knowledge of our Ticketing Domain products. They aid the team in understanding upstream and downstream product impacts plus the underlying technology capabilities. They also provide end to end systems thinking, ensure backlog hygiene, and lead Sprint Planning with the development teams. Key Responsibilities: Work cross functionally within IT and the business to onboard and/or migrate new partners, test and implement new partner functionality/inventory controls, and regression test as needed to maintain high performance Support Strategic Initiatives and Epics/Features which impact FDM functionality through consultation, testing, PNR creation, troubleshooting and ensuring international use cases are considered (codeshare, interline, ground handled, ITCI) Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction Supports Product Roadmap planning, updating Agility (SDLC tool) with Feature planned dates Supports Product and Feature-level solutioning Go-to for Product-level functionality Coordinates Product Owners, Architects and Development team for Feature grooming Identifies dependent systems in conjunction with Architects and Development Leads Leads Increment planning and updates Agility with agreed upon delivery dates Works with Dev Team to cascade stories/defects for an Increment within Agility Leads Backlog Grooming with Dev Team, ensuring backlog hygiene within Agility Owns Sprint Planning with Dev Team Owns Dev Team backlog and story / defect hygiene in Agility, including mapping of upstream and downstream story or other team dependencies In partnership with the Dev Lead, communicates Feature progress to the Delivery Managers In partnership with the Dev Lead, reviews team velocity to drive continual improvements In partnership with the Dev Lead, supports escalating team blockers WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, Information Systems or related technical field is required. 3+ years of experience in Product Ownership, Software Development or Delivery Management Strong ability to solution business problems using technology and systems thinking Able to query database using SQL and knowledge about an NoSQL would be an added advantage Leadership skills and the ability to influence without authority Strong collaboration and partnership abilities Strong ability to work with Product Owners, Portfolio Architects, and Development Teams to breakdown features into user stories (technical and functional) A firm grasp of systems and design thinking, with a spirit of continual improvement An eye towards Product Management best practices to optimize value delivery Understanding of Scrum Methodology and team productivity metrics such as Velocity An understanding of how to leverages data to aid in decision making Innovation attitude, constantly exploring new technologies or ways of working Experience with backlog management and scrum tools such as VersionOne, Jira, Rally, Agility Willingness to jump in and help the team regardless of role WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Understanding of Service Recovery within an Airline (systems support flight delays and cancels) Understanding of Roadmap Planning concepts Certifications or training in areas of Product Management, Product Ownership or Cloud Technologies Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Gather and transform large sets of raw data into well-built integrated data assets using SQL, SAS, AWS Glue or other emerging technologies Write, validate and performance-tune complex SQL queries Recommend, build, and monitor robust and extensible data models that capture the business performance from a customer experience lens Support data quality testing along critical check points to surface data anomalies Be the expert in critical IFEC data assets and support data documentation Develop visualizations in Power BI and occasionally support data science teams with exploratory data analysis and KPI development Support the IFEC Analytics, Performance, & Tech team members with best practices on SQL, AWS, Power BI and other systems Minimum Qualifications: Bachelor’s degree in computer science, data science, engineering, mathematics, or statistics 3-6 years of relevant work experience Expert in SQL, strong experience in Python. Proficient with Power BI and advanced data visualization High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment Embraces diverse people, thinking, and styles Consistently makes safety and security, of self and others, the priority Preferred Qualifications: Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn) Prior experience with Delta or other airline or Hospitality data a plus Self-motivated and take pride in building great products for key stakeholders Resourceful in finding the data and tools you need to get the job done Not afraid to ask for help when you need it or help teammates when they need a boost Data processing tools such as Glue (or SAS) Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities: Ensures all required tasks and procedures are properly scheduled and available to the maintenance organization. Ensures all new FAR maintenance program requirements are incorporated into the approved program. Analyzes post maintenance event data (non-routines) to ensure the desired results of program changes are achieved and effective; the decision-making process requires a strategic and tactical understanding of how different organizations within Tech Ops work together in a maintenance environment and how changes to the maintenance program impact those other organizations positively or negatively. Match non-routine findings to the originating task to understand task effectiveness. Analyze maintenance check data, optimizing intervals and creating proactive approaches to identify problems and solving for potential reliability concerns. Develop new product to produce trends and monitoring capabilities to ensure tasks performed are effective and have the desired outcome. Solve for when and how tasks are performed to ensure Delta’s fleet is safe, reliable and compliant. Responsible for developing new programs for newly acquired aircraft and ensuring necessary maintenance tasks have been completed prior to the aircraft being added to Delta’s Operations Specification. Completes Maintenance Data Change Requests through the Delta approved applications and monitors progression for completeness of projects. Practices safety-conscious behaviors in all operational processes and procedures Required Skills: Engineering Degree (aerospace or mechanical preferred) or Airframe and Powerplant license with a minimum of three years aircraft maintenance experience. 4-10 years of relevant work experience experience . Should have a technical knowledge of the aircraft, understanding of aircraft manuals technical instructions, production processes and regulatory maintenance program requirements. Knowledge of how to maintain and develop OEM qualifications of aircraft. Experience leveraging FEA Analysis to evaluate fleet, substantiate data and recommendations to drive solutions. Must be able to understand task requirements and be able to develop and workflow maintenance procedures that are safe, effective and compliant. Must have experience in analysis and substantiation of tasks and in the development and optimization of maintenance programs. Should have excellent written and verbal communications skills; able to handle several projects simultaneously with minimum supervision; task-oriented with attention to detail, well organized and able to prioritize work to meet established deadlines; and able to coordinate workflow to multiple disciplines. Good to have: Technical writing experience preferred. Show more Show less

About the Delta Technology Hub (DTH), Bangalore Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers. “Why join?”: Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience. Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships. Collaborate with research, innovation and IP co-development partners. Immerse yourself in an employee-centric culture. Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions. Avail a full range of benefits that support you and your family: Insurance, Commute, Meals and Special Travel opportunities. Role Description: The Customer Experience Design (CXD) organization is founded on delivering the Delta Brand experience via welcoming, elevating, and caring service, offering distinctive and premium choices to our customers across all destinations, and personalizing the experience to create memorable connections and deepened relationship with Delta. The Inflight Entertainment and Connectivity (IFEC) team within CXD is on a mission to create a highly personalized and engaging digital onboard environment that drives higher NPS and Delta revenue through two core products: fast, free Delta Sync Wi-Fi and Delta Sync seatback, our personalized seatback screen experience. This candidate will be part of a high-performing, fast-paced team that delivers actionable insights, analytics, and performance reporting. In this role, you will be responsible for data visualization, optimization, and advanced analytics. The Sr Data Analyst is responsible for delivering high quality integrated data assets that support the creation of analytical models and visualizations and deriving insights that drive personalization and optimization opportunities. This individual will help the team understand how our customers are engaging with onboard digital platforms to continually improve customer engagement levels. The role will require top-notch technical skills, strong analytics exposure, and understanding of Delta’s customer journey to help drive decisions throughout the organization. Responsibilities: Gather and transform large sets of raw data into well-built integrated data assets using SQL, SAS, AWS Glue or other emerging technologies Write, validate and performance-tune complex SQL queries Recommend, build, and monitor robust and extensible data models that capture the business performance from a customer experience lens Support data quality testing along critical check points to surface data anomalies Be the expert in critical IFEC data assets and support data documentation Develop visualizations in Power BI and occasionally support data science teams with exploratory data analysis and KPI development Support the IFEC Analytics, Performance, & Tech team members with best practices on SQL, AWS, Power BI and other systems Minimum Qualifications Bachelor’s degree in computer science, data science, engineering, mathematics, or statistics 3-6 years of relevant work experience Expert in SQL, strong experience in Python. Proficient with Power BI and advanced data visualization High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment Embraces diverse people, thinking, and styles Consistently makes safety and security, of self and others, the priority Preferred Qualifications Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn) Prior experience with Delta or other airline or Hospitality data a plus Self-motivated and take pride in building great products for key stakeholders Resourceful in finding the data and tools you need to get the job done Not afraid to ask for help when you need it or help teammates when they need a boost Data processing tools such as Glue (or SAS) Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. How you’ll help us Keep Climbing (overview & key responsibilities): Responsible for overall development, authoring, and management of aircraft technical instructions utilized on Delta’s fleet of aircraft and/or engines. Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP). Must work closely with numerous departments including Line Maintenance, Base Maintenance, Quality Assurance, Quality Control, Engineering, Maintenance, Materials, Production Control, Supplier Operations and others to ensure all aircraft manual content meets FAA, ATA, and Delta standards. Must ensure safety conscious behaviors are incorporated into all procedures. Position requires a thorough knowledge of commercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D, and etc). What you need to succeed (minimum qualifications): Aircraft Maintenance Engineering license (or applicable degree) with direct experience as a Technical Writer. 3+ years of experience required. Must have previous aircraft maintenance experience with thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines. Should be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, must be well-organized, and able to prioritize work to meet established deadlines. Must have very strong computer skills with knowledge and experience in structured authoring preferred (SGML, S1000D, XML, and etc). Must embrace diverse people, thinking, and styles. What will give you a competitive edge (preferred qualifications): Experience in MS Office products, Epic Editor, CORENA Studio, MS Office products and Adobe Professional highly preferred. Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities: Ensures all required tasks and procedures are properly scheduled and available to the maintenance organization. Ensures all new FAR maintenance program requirements are incorporated into the approved program. Analyzes post maintenance event data (non-routines) to ensure the desired results of program changes are achieved and effective; the decision-making process requires a strategic and tactical understanding of how different organizations within Tech Ops work together in a maintenance environment and how changes to the maintenance program impact those other organizations positively or negatively. Match non-routine findings to the originating task to understand task effectiveness. Analyze maintenance check data, optimizing intervals and creating proactive approaches to identify problems and solving for potential reliability concerns. Develop new product to produce trends and monitoring capabilities to ensure tasks performed are effective and have the desired outcome. Solve for when and how tasks are performed to ensure Delta’s fleet is safe, reliable and compliant. Responsible for developing new programs for newly acquired aircraft and ensuring necessary maintenance tasks have been completed prior to the aircraft being added to Delta’s Operations Specification. Completes Maintenance Data Change Requests through the Delta approved applications and monitors progression for completeness of projects. Practices safety-conscious behaviors in all operational processes and procedures Required Skills: Engineering Degree (aerospace or mechanical preferred) or Airframe and Powerplant license with a minimum of three years aircraft maintenance experience. 4-10 years of relevant work experience experience . Should have a technical knowledge of the aircraft, understanding of aircraft manuals technical instructions, production processes and regulatory maintenance program requirements. Knowledge of how to maintain and develop OEM qualifications of aircraft. Experience leveraging FEA Analysis to evaluate fleet, substantiate data and recommendations to drive solutions. Must be able to understand task requirements and be able to develop and workflow maintenance procedures that are safe, effective and compliant. Must have experience in analysis and substantiation of tasks and in the development and optimization of maintenance programs. Should have excellent written and verbal communications skills; able to handle several projects simultaneously with minimum supervision; task-oriented with attention to detail, well organized and able to prioritize work to meet established deadlines; and able to coordinate workflow to multiple disciplines. Good to have: Technical writing experience preferred. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. KEY RESPONSIBILITIES: Designing, prototyping and demonstrating new features and components of front-end and back-end to users to ensure compliance with requirements Collaborate with the technical teams, business teams, and product managers to ensure that the code that is developed meets their vision. Design and code the solutions to meet functional and technical requirements Align to Security / Compliance frameworks and controls requirements. Own quality posture. Write automated tests, ideally before writing code. Develop delivery pipelines and automated deployment scripts. Configure services, such as databases and monitoring. Implement Service Reliability Engineering. Fix problems from the development phase through the production phase, which requires being on call for production support. Provide production support for portfolio applications and participate in on-call pager duty on a rotational basis WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, Information Systems or related technical field is required At least 5 years of hands-on experience as a Software Engineer or related technical engineering capacity. Strong programming experience in Java, Spring boot, Qaurkus, NoSQL, Relational Databases. Solid understanding of microservice architecture, serverless architecture and security. Experience implementing API’s (REST) via microservices Experience engineering software within an Amazon Web Services (AWS) cloud infrastructure or other prominent enterprise cloud provider is required. Experience building applications with Containers, Kubernetes, RedHat OpenShift, Code Build / Code Pipeline, API Gateways, Lambdas, S3, AWS SDK/CLI Fundamental Awareness of Application Security principles and 12-factor application development principles is required. Experience working with DevSecOps principles, practices and tools in an enterprise technology environment is required. Experience with source control, build tools and GIT (GitHub, Bitbucket or other) is required. Experience with application logging and monitoring technologies such as Dynatrace, Sumo Logic, CloudWatch, Splunk etc Professional experience working with Agile Methodologies is required. Working knowledge of the full Software Development Lifecycle, building CI/CD pipelines and practicing Test Driven Development is a requirement. Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): AWS Certified Solutions Architect or Developer certification Knowledge and experience with the Travel Industry a plus Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably for the audience. Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. Solution Oriented - Maintains a positive attitude towards coming up with solutions and developing new approaches, doesn't let distractions get in the way, isn't overwhelmed with problems / issues. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Key Responsibilities: Ensures all required tasks and procedures are properly scheduled and available to the maintenance organization. Ensures all new FAR maintenance program requirements are incorporated into the approved program. Analyzes post maintenance event data (non-routines) to ensure the desired results of program changes are achieved and effective; the decision-making process requires a strategic and tactical understanding of how different organizations within Tech Ops work together in a maintenance environment and how changes to the maintenance program impact those other organizations positively or negatively. Match non-routine findings to the originating task to understand task effectiveness. Analyze maintenance check data, optimizing intervals and creating proactive approaches to identify problems and solving for potential reliability concerns. Develop new product to produce trends and monitoring capabilities to ensure tasks performed are effective and have the desired outcome. Solve for when and how tasks are performed to ensure Delta’s fleet is safe, reliable and compliant. Responsible for developing new programs for newly acquired aircraft and ensuring necessary maintenance tasks have been completed prior to the aircraft being added to Delta’s Operations Specification. Completes Maintenance Data Change Requests through the Delta approved applications and monitors progression for completeness of projects. Practices safety-conscious behaviors in all operational processes and procedures Required Skills: Engineering Degree (aerospace or mechanical preferred) or Airframe and Powerplant license with a minimum of three years aircraft maintenance experience. 4-10 years of relevant work experience. Should have a technical knowledge of the aircraft, understanding of aircraft manuals technical instructions, production processes and regulatory maintenance program requirements. Knowledge of how to maintain and develop OEM qualifications of aircraft. Experience leveraging FEA Analysis to evaluate fleet, substantiate data and recommendations to drive solutions. Must be able to understand task requirements and be able to develop and workflow maintenance procedures that are safe, effective and compliant. Must have experience in analysis and substantiation of tasks and in the development and optimization of maintenance programs. Should have excellent written and verbal communications skills; able to handle several projects simultaneously with minimum supervision; task-oriented with attention to detail, well organized and able to prioritize work to meet established deadlines; and able to coordinate workflow to multiple disciplines. Good to have: Technical writing experience preferred. Show more Show less

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do “destructive testing” to ensure adequate resiliency in production Collaborate cross-functionally with business and other IT teams across Delta Champion development and integration standards, best practices, and their related deliverables Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible Design, develop, and deploy Salesforce Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade Reporting & Analytic application development in Salesforce Experience Cloud and CRMA, and AWS platforms, good understanding of API, Microservices development. Identifies unsecured code areas and implements fixes as they are discovered with or without tooling Identifies, implements, and shares technical solutions that can be used across the portfolio Identifies product enhancements to create a better experience for the end users Research and/or investigate technical issues impacting the organization and recommend solutions Provides application support for software running in production Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing Triages high priority issues and outages as they arise Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelors Degree in Computer Science, Information Systems or related field is preferred. Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools such as GLUE and AirFlow. 2+ years of experience in development of Lightening Web Components, with additional 1 or more years of Visual force, and / or Apex experience Experienced with integration of Salesforce TCRM (tableau CRMA) design, development, and integration with Experience Cloud implementations. Knowledge of Cloud-native development, RESTful APIs, and stateless microservices architectures Knowledge of Jboss, Websphere, AWS with background in API, Microservices development. Knowledge of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS databases Knowledge of CI/CD and DevOps practices; with tools such as Git / Gitlab, Jira / VersionOne / Agility, Jenkins / Tekton, Gradle, Ansible Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline. Strong understanding of networking fundamentals and virtual networks from a cloud point of view Experience debugging components and code built by other developers. Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution. Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation Ability to quickly adapt to new tools and evolving technologies. Proactive in nature with customer satisfaction as a primary goal Embraces Diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Design Thinking Ensure code quality and documentation for supporting application post deployment. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. KEY RESPONSIBILITIES: Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do “destructive testing” to ensure adequate resiliency in production Strong AWS experience with background in API, Microservices development Collaborate cross-functionally with business and other IT teams across Delta. Collaborate with the other IT teams or departments to execute tasks such as migrating web applications to AWS and / or other relevant tasks as assigned. Identifies unsecured code areas and implements fixes as they are discovered with or without tooling Identifies, implements, and shares technical solutions that can be used across the portfolio Identifies product enhancements to create a better experience for the end users Research and/or investigate technical issues impacting the organization and recommend solutions Provides application support for software running in production Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing Triages high priority issues and outages as they arise Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, Information Systems or related field. Experienced in full stack Cloud-native development, RESTful APIs, and stateless microservices architectures Deep familiarity with building integrations between Salesforce and other platforms using REST APIs, Micro Services or other integration ETL tools such as GLUE and AirFlow. Proficient with Python, Java or Node JS 2+ years of experience in development of Cloud-native development, RESTful APIs, and stateless microservices architectures 2+ years of experience with Java 8/J2EE, the Spring framework or Python or Node JS 2+ years of experience in AWS with background in API, Microservices development. 2+ years of experience in of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS databases Experience with the core AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS. Strong understanding of core AWS services and apply best practices regarding security and scalability. Strong understanding of networking fundamentals and virtual networks from a cloud point of view Knowledge and/or experience in working with 12-factor methodology and understanding its benefits, and able to demonstrate appropriate patterns to other team members Data modeling and query skills both for SQL (Oracle 11+ / PostgreSQL) and NoSQL (DynamoDB / Cassandra / MongoDB) Experience deploying applications in OpenShift / ROSA (or another Docker / Kubernetes container) Hands on experience of programming concepts such as OOPs in scripting languages like Java. Candidates should have hands on experience of writing, maintaining UI and API automated tests written in Java, JavaScript, C#, Python using various open-source testing libraries like Selenium, Cypress, REST Assured, etc. Hands on experience of building test automation framework from ground up using modular framework and design pattern like Page Object Model design pattern (POM) etc. Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline. Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc. Knowledge of CI/CD and DevOps practices; with tools such as Git / Gitlab, Jira / VersionOne / Agility, Jenkins / Terkton, Gradle, Ansible Knowledge and/or experience with messaging solutions such as ActiveMQ or Kafka. Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution. Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation Ability to quickly adapt to new tools and evolving technologies. Proactive in nature with customer satisfaction as a primary goal Embraces Diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Design Thinking Ensure code quality and documentation for supporting application post deployment. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Experience with B2B Sales and Support, Contracting and Incentive, and Web Portal applications. Airline, or Transportation industry experience Experience in development of Lightening Web Components, with additional 2 or more years of Visual force, and / or Apex experience.

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities: Responsible for all technical issues / questions / Code reviews within the team Understands all elements of development / technical architecture applicable to the area Interprets architecture designs to build out detailed tech designs where applicable Participates in Scrum sessions supporting the development team and activity Collaborates with other team members to identify and fix technical issues Implement & support code for break-fix, maintenance, and enhancements, and integrating container platforms with automated CI/CD pipelines Design and develop cloud-native applications, features, and enhancements with an emphasis on clean, highly efficient, supportable, and well documented code for the full technology stack Ensure that the Delta methodology, standards, and procedures are adopted and implemented Provide efficient solution and deliverables to shorten the project life cycle, where applicable Own the quality of the product delivered by engaging closely in testing activities. Create visual models (flowcharts, class and activity diagrams, sequence diagrams) Contribute to resolution of issues with interfacing systems built on different technologies Participate in regular scrum ceremonies Support operationally critical environment, using monitoring tools and scripts, data feeds and associated scripts, research, and analysis of production issues, capturing logging WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor's degree in a Computer Science/Engineering related discipline 3+ years of Software Development experience in a business environment, or equivalent experience in an educational setting 2 years of experience as a Developer in AWS Cloud platform, JAVA / J2EE, Spring framework Cloud-native development using Spring Framework (Spring Boot, SpringBatch)and strong working knowledge of developing and deploying applications in AWS Experience with Red Hat OpenShift Service on AWS (ROSA) Cluster, Compute pool, Compute node, Namespace, Pod, App, Service, and ROSA deployment Experience working with various AWS cloud services such as EC2, S3 bucket, AWS code pipeline, CloudFormation, Auto Scaling, VPC, Route 53, ELB, etc. Proficient in OpenShift Orchestration, Docker, Containerization, Kubernetes container platform Proficiency with Architecture relative to RedHat OpenShift Service on AWS (ROSA) fundamentals Proficient in RESTful APIs and microservices with Swagger, JSON, POSTMAN Experience in Agile methodologies, DevSecOps, CI/CD pipeline and Build tools (GIT, Jenkins, Maven or Gradle) Expertise in Java 8 / J2EE framework, design patterns and tools Experience with Angular framework Experience with Oracle PL SQL Strong analytical skills and excellent verbal and written communication skills Ability to work well with others in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting deadlines with attention to detail and follow through Strong technical and non-technical communication skills. Assures smooth flowing, timely transmission of critical information Excellent judgment and problem-solving skills; individual should be able to resolve problems in a calm and quick manner and display a high degree of initiative and drive WHAT WILL GIVE YOU A COMPETITIVE EDGE: Experience in Cloud Technologies (preferably AWS) and application migration to cloud Experience with automation and test tools (Postman, Mockito, SonarQube) Experience with test driven development AWS Certified Solutions Architect - Associate AWS Certified Developer – Associate

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. The position involves developing new functionality, web services, micro services and API integration into an existing framework on AWS/On-Prem platform. Sr SDE also provides support and troubleshoots computer systems; optimizes performance, resolves problems, and provides timely follow up. KEY RESPONSIBILITIES: Design and develop cloud applications, features, and enhancements with an emphasis on clean, highly efficient, supportable, and well documented code for the full technological stack Contribute to agile development teams following 12 Factor application development principles and secure coding practices Collaborate with solution architect and business area to analyze technical information and produce quality software WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Bachelor’s degree in computer science, Information Systems or related technical field is required. At least 4 years of software and development experience with a minimum of 3 years of experience working with Services and Integration Technologies Extensive experience with implementing and consuming APIs and Micro Services Experience engineering software within an Amazon Web Services (AWS) cloud infrastructure. Fundamental Awareness of Application Security principles and 12-factor application development principles is required. Experience with source control, build tools and GIT (GitHub, Bitbucket or other) is required. Experience with application logging and monitoring technologies such as Dynatrace, Sumo Logic, CloudWatch, Splunk, Dynatrace etc Thorough understanding of containers, serverless architecture, pattern and anti-patterns, cloud native application architectures Experience with or conceptual understanding of relational and no-SQL databases Proficient in REST architecture framework Knowledge of design and build tools supporting APIs (Swagger, SwaggerHub, yaml) Nice to have experience in XML (XSLT, XPath, XSD), web services (SOAP) Node.js, Java 8, JEE, Spring 4.3, Angular, React, jQuery, AJAX, HTML 5 Knowledge and experience with JBOSS and WebSphere or any other Java EE implementation Working experience with Spring JMS Good knowledge of working in Linux and navigating around a Linux system Experience with any of the automation testing frameworks like Junit, Jest, Mocha, Chai Knowledge of DevOps principles including Continuous Integration and Continuous Delivery best practices using Jenkins, Nexus, Maven, Gradle, Github, SonarQube, Ansible Knowledge of SQL queries Experience with AWS services including Step Function, S3, Lambda, SQS/SNS , RDS, DynamoDB and setting up DevOps pipelines with CDK Experience building applications with Containers, Kubernetes, RedHat OpenShift, Code Build/Code Pipeline, API Gateways, Lambdas, S3, AWS SDK/CLI Experience with iterative and agile development with frequent releases, familiar with the Agile Manifesto, aware of all Agile ceremonies Self-motivated individuals with strong verbal and written communication skills Willing to provide weekly on-call support based on predefined roster WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): Airline industry experience is good to have IBM MQ Passion to learn

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Primary Functions: Gather, analyze, and leverage large sets of raw data to deliver actionable insights using SQL, SAS, Python, and other technologies. Identify opportunities to create business value through analytics projects. Develop AI / ML models to more efficiently / effectively forecast Loyalty revenue line items. Collaborate with business owners to take a data-driven approach in identifying better revenue forecasting opportunities and recommend actions for further improvement. Recommend and implement customer data models and tools to make data and insights accessible to Loyalty and other divisions at Delta. Track and report key performance metrics across all areas of Customer Engagement & Loyalty. Communicate engagement trends and opportunity areas to the team, business stakeholders, and senior leaders in a concise and easily consumable way through both written and verbal communication. Minimum Qualifications: Bachelor’s or Master’s degree in data science, statistics, mathematics, computer science or engineering. 5 to 7 years of relevant experience. Strong experience and expert level proficiency in building AI / ML models and delivering end-to-end data science projects. Deep understanding of various machine learning techniques, the ability to formulate an analytical problem and to choose the best technique for the data and the business objective. Expert-level proficiency in SQL and Python. Intermediate proficiency in data visualization tools such as Power BI or Tableau, etc. Ability to drive business conversations and present model results and insights to business stakeholders using tools such as PowerPoint. Ability to function effectively in a fast-paced environment. Problem-solving skills with the ability to translate data into actionable insights. Embraces diverse people, thinking, and styles. Consistently makes safety and security, of self and others, the priority. Preferred Qualifications: Working knowledge of Analytics applications across the Customer lifecycle in any industry Working knowledge of statistical / machine learning tools (e.g., R, TensorFlow) preferred Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS, Azure, etc. Self-motivated and take pride in building great products for key stakeholders. Resourceful in finding the data and tools you need to get the job done. Not afraid to ask for help when you need it or help teammates when they need a boost.

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Responsibilities include, but are not limited to : Owns technical decisions and direction of the Digital Mobile AWS cloud strategy for employee-facing applications. Plays an active role in the overall technical architecture and owns the technical responsibility of the success of cloud/non-cloud solutions. Overseeing each phase of software application development lifecycle to ensure a high level of quality for each assigned project. Developing and defining business and technical operating procedures and standards. Developing architectural diagrams and related documentation. Identifying application and business requirements by communicating with technical teams and clients. Keeping abreast of, recommending, and driving new technologies towards implementation and exploitation. Architect specializations will include App / Integration, AWS, DevSecOps, Site Reliability, Platform, Security. What you need to succeed (minimum qualifications): Bachelor’s degree in computer science, Information Systems or related technical field is required 10+ years in a Mobile Architecture or Lead Software Engineering capacity at enterprise scale. Experience with the architecture and design of enterprise software solutions, applications, integrations, security, and platform engineering for mobile and web consumers is required. Demonstrated ability to mentor and develop staff Mobile Software Development Engineers with best practices and leadership. Experience defining and maintaining accountability of architectural design patterns and serving as a technology domain’s escalation point. Proficiency designing architecture for shared codebases across iOS, Android, and cross-platform frameworks (e.g., .NET MAUI). Design and implement orchestration workflows using AWS Step Functions, Lambda, EventBridge, and other native services. Architect event-driven systems that integrate services like S3, DynamoDB, SNS / SQS, and ECS. Highly proficient with agile methodologies, DevOps principles, object-oriented design patterns, modern tooling, & monitoring / reliability best practices in an enterprise technology environment is required. Expertise in Application Security principles and 12-factor application development principles is required. Expert level proficiency in the following technologies, principles and programming languages include cloud-native development in Javascript / Typescript, Java, Swift, node.js, AWS Serverless Architecture, AWS CDK, S3, Route53, Lambda, KMS, EC2, IAM, ELB, Gitlab, REST APIs, GraphQL. Ability to design and implement highly performant networking systems in on-prem and cloud networking environments using techniques such as load balancing, reverse-proxying, and gateway auto-scaling. Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Strong Communication and Collaboration skills is a must to have. What will give you a competitive edge (preferred qualifications): Experience working in an airline technology environment is preferred. Microservice development on a cloud platform using 12-factor architectural patterns. Experience across all phases of the software development lifecycle including planning, design, implementation, testing, deployment, monitoring, and maintenance. Ability to manage, estimate, and provide insight into financial implications of architectural decisions. Experience building flexible APIs and microservice solutions for mobile application consumers.