Job
Description
About the Delta Technology Hub (DTH), Bangalore Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers. âWhy join?â: Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience. Deepen your knowledge by taking part in multifaceted learning and development programs âexposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships. Collaborate with research, innovation and IP co-development partners. Immerse yourself in an employee-centric culture. Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions. Avail a full range of benefits that support you and your family: Insurance, Commute, Meals and Special Travel opportunities. Role Description: The Customer Experience Design (CXD) organization is founded on delivering the Delta Brand experience via welcoming, elevating, and caring service, offering distinctive and premium choices to our customers across all destinations, and personalizing the experience to create memorable connections and deepened relationship with Delta. The Inflight Entertainment and Connectivity (IFEC) team within CXD is on a mission to create a highly personalized and engaging digital onboard environment that drives higher NPS and Delta revenue through two core products: fast, free Delta Sync Wi-Fi and Delta Sync seatback, our personalized seatback screen experience. This candidate will be part of a high-performing, fast-paced team that delivers actionable insights, analytics, and performance reporting. In this role, you will be responsible for data visualization, optimization, and advanced analytics. The Sr Data Analyst is responsible for delivering high quality integrated data assets that support the creation of analytical models and visualizations and deriving insights that drive personalization and optimization opportunities. This individual will help the team understand how our customers are engaging with onboard digital platforms to continually improve customer engagement levels. The role will require top-notch technical skills, strong analytics exposure, and understanding of Deltaâs customer journey to help drive decisions throughout the organization. Responsibilities: Gather and transform large sets of raw data into well-built integrated data assets using SQL, SAS, AWS Glue or other emerging technologies Write, validate and performance-tune complex SQL queries Recommend, build, and monitor robust and extensible data models that capture the business performance from a customer experience lens Support data quality testing along critical check points to surface data anomalies Be the expert in critical IFEC data assets and support data documentation Develop visualizations in Power BI and occasionally support data science teams with exploratory data analysis and KPI development Support the IFEC Analytics, Performance, & Tech team members with best practices on SQL, AWS, Power BI and other systems Minimum Qualifications Bachelorâs degree in computer science, data science, engineering, mathematics, or statistics 3-6 years of relevant work experience Expert in SQL, strong experience in Python. Proficient with Power BI and advanced data visualization High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment Embraces diverse people, thinking, and styles Consistently makes safety and security, of self and others, the priority Preferred Qualifications Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn) Prior experience with Delta or other airline or Hospitality data a plus Self-motivated and take pride in building great products for key stakeholders Resourceful in finding the data and tools you need to get the job done Not afraid to ask for help when you need it or help teammates when they need a boost Data processing tools such as Glue (or SAS) Show more Show less
