AWS Administrator\Helpdesk Team Lead - India Helpdesk Team Lead Location: BSI – India Office Reports to: Sr. Systems Administrator & Helpdesk Supervisor Job Summary We are looking for a proactive and skilled AWS Administrator and Helpdesk Team lead to assist in management of our AWS infrastructure and help coordinate our India office helpdesk team by serving as the primary point of contact for the India office management team. This role will also be responsible for basic networking and infrastructure support to ensure a secure and reliable IT environment. Essential Functions Team Coordination & Leadership Guide, coordinate the India office helpdesk team to ensure efficient issue resolution according be BSI policies. Communication & Relationship Management Serve as the single point of contact for the India office management team, addressing IT concerns and ensuring alignment with global company standards. Liaise between the India helpdesk team and global IT leadership to streamline operations and escalate complex issues. Foster strong working relationships with various departments to ensure seamless IT support. Helpdesk Operations & Troubleshooting Serve as a local escalation contact for technical issues and ensure timely resolution to requests. Assist in the deployment and management of IT assets within the India office. Ensure compliance with company policies, security protocols, and industry best practices. Networking & Infrastructure Support Assist in monitoring, troubleshooting, maintaining, configuration of the network for the India office. Support infrastructure upgrades, including hardware installations and software updates. Collaborate with the global IT team to implement security best practices and ensure compliance with company policies. Performance Monitoring & Reporting Provide insights and recommendations to improve service efficiency. Assist in the development of IT strategies tailored to the India office's unique needs and aligns with one global culture. Qualifications & Skills Technical Expertise Experience managing Amazon Web Services specifically (VPCs, Peering Connections, EC2, Load Balancers, Security Groups. Proficiency in helpdesk support, troubleshooting, IT service management tools, and network infrastructure. Strong understanding of networking, hardware/software installation, system administration, and cloud computing. Experience with network security protocols, firewall management, and data backup solutions. Leadership & Communication Experience leading IT support teams. Excellent communication skills, both verbal and written, for effective interaction with management and team members. Problem-Solving & Organizational Skills Ability to diagnose and resolve technical and network-related issues efficiently. Strong organizational skills to manage multiple tasks and priorities effectively. Work Environment This job operates in a professional office environment. Ability to sit for long periods of time is essential. Lifting may be required for up to 50 pounds or less. Ideal candidate possesses a cell phone. Position Type and Expected Hours of Work Days are Monday – Friday with after hours and weekend work. On call rotation with other staff members. 40 Hours per week . Experience Combined experience of 5 years of experience in helpdesk management and AWS management. Experience working with international teams and networking infrastructure is a plus.

Software Engineer – AI/ML/LLM/Data Science Company Overview: Entra Solutions (A BSI Financial Services company) is a FinTech company specialized in technology based financial solutions and services for the mortgage Industry. We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team today! We are looking for an innovative Software Engineer – AI/ML/LLM/Data Science to design, develop, and deploy AI-driven solutions using Machine Learning, NLP, and Large Language Models (LLMs). The ideal candidate will work with Python to build and optimize retrieval-augmented generation (RAG) systems, LLM fine-tuning, and vector search technologies. You will develop scalable AI pipelines, ensuring high performance and seamless integration with cloud and on-prem environments. This role involves MLOps best practices, AI model optimization, and deployment of intelligent applications. WHAT YOU WILL DO: Develop, fine-tune, and deploy AI/ML models and LLM-based applications for real-world use cases. Build and optimize retrieval-augmented generation (RAG) systems using Vector Databases (e.g., ChromaDB, Pinecone, FAISS). Work on LLM fine-tuning, embeddings, and prompt engineering to enhance model performance. Develop end-to-end AI solutions with APIs using FastAPI, Flask, or similar frameworks. Build and maintain scalable data pipelines for training and inferencing AI models. Deploy and manage models using MLOps best practices on AWS or Azure. Optimize AI model performance for low-latency inference and scalability. Collaborate with cross-functional teams (Product, Engineering, Data Science) to integrate AI capabilities into applications. WHAT WE’RE LOOKING FOR: Must Have: Proficiency in Python – Strong hands-on experience in AI/ML frameworks like TensorFlow, PyTorch, Hugging Face, LangChain, OpenAI APIs. Good to Have: Experience with LLM fine-tuning, embeddings, and transformers. Knowledge of NLP, vector search technologies (ChromaDB, Pinecone, FAISS, Milvus). Experience in building scalable AI models and data pipelines with Spark, Kafka, or Dask. Familiarity with MLOps tools (Docker, Kubernetes, CI/CD for AI models). Hands-on experience in cloud-based AI deployment (AWS Lambda, SageMaker, GCP Vertex AI, Azure ML). Knowledge of prompt engineering, GPT models, or knowledge graphs. WHAT’S IN IT FOR YOU? Competitive Salary & Full Benefits Package PTOs / Medical Insurance Exposure to cutting-edge AI/LLM projects in an innovative environment Career Growth Opportunities in AI/ML leadership Collaborative & AI-driven work culture EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

BSI Financial Services is looking for a Quality Assurance Specialist who will be responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards. What You Will Do Provides quality assurance with direction and guidance necessary to maintain compliance. The primary purpose of these reviews and monitoring is to ensure that executed work is completed in accordance with the established controls and regulatory requirements. Conducts the daily, ongoing quality assurance/control function, including escrow, monetary, loan default, and customer service activity reviews. Reviews, manages, and facilitates remediation (as required) for all monitored processes. Manage SQL illogical condition dashboard to clear all data integrity issues found. Applies knowledge of and remains current on all guidelines. Responsible for meeting legal requirements and following internal policies. Prepare monthly summary reports for various reviews conducted. Trends data, as necessary, to identify areas for potential improvement. Demonstrate collaborative leadership and cross-department communication and coordination. Responsible for communications with auditors and researching findings. Assures adherence to company policies and procedures and federal and state regulatory requirements. Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed. Performs other duties as assigned. What We’re Looking For Experience in US Mortgage is mandatory - atleast 2+ years Experience in ESCROW or Default is preferred (US Mortgage). Ability to think analytically, understand the business, perform analysis and communicate effectively. Demonstrated ability to take initiative and follow through on projects Collaborates effectively with inter-departmental teams, related to loan boarding, to achieve organizational goals Exhibits strong verbal and written communication skills, Excellent interpersonal skills Strong Mathematic/Analytical Skills An associate’s degree or higher or 2 years minimum related work experience About BSI Financial Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible. BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BSI Financial Services is looking for a Quality Assurance Specialist who will be responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards. What You Will Do Provides quality assurance with direction and guidance necessary to maintain compliance. The primary purpose of these reviews and monitoring is to ensure that executed work is completed in accordance with the established controls and regulatory requirements. Conducts the daily, ongoing quality assurance/control function, including escrow, monetary, loan default, and customer service activity reviews. Reviews, manages, and facilitates remediation (as required) for all monitored processes. Manage SQL illogical condition dashboard to clear all data integrity issues found. Applies knowledge of and remains current on all guidelines. Responsible for meeting legal requirements and following internal policies. Prepare monthly summary reports for various reviews conducted. Trends data, as necessary, to identify areas for potential improvement. Demonstrate collaborative leadership and cross-department communication and coordination. Responsible for communications with auditors and researching findings. Assures adherence to company policies and procedures and federal and state regulatory requirements. Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed. Performs other duties as assigned. What We’re Looking For Experience in US Mortgage is mandatory - atleast 2+ years Experience in ESCROW or Default is preferred (US Mortgage). Ability to think analytically, understand the business, perform analysis and communicate effectively. Demonstrated ability to take initiative and follow through on projects Collaborates effectively with inter-departmental teams, related to loan boarding, to achieve organizational goals Exhibits strong verbal and written communication skills, Excellent interpersonal skills Strong Mathematic/Analytical Skills An associate’s degree or higher or 2 years minimum related work experience About BSI Financial Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible. BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Title/Designation: Senior Analyst Summary- As a Senior Underwriter, you will complete a thorough analysis of loan files to determine credit worthiness, underwrite according to current guidelines from multiple investors, calculate complex income scenarios, respond to post closing reviews and audits, and assist in other areas as needed Job Description Complete thorough and accurate analyses and prepare financial statement spreadsheets, determine the credit worthiness of the borrower, prepare a thorough written analysis of the loan request and financial condition of the borrower, assess a proper loan grade, identify exceptions to policy and guide the Credit Approval Document and Memorandum through the loan approval process. Requires in depth knowledge of the mortgage rules and regulations, to include understanding the various Standard Operating Procedures manuals for Conventional, Jumbos, FHA and VA loans. Working knowledge of Conventional, Jumbos, FHA and/or VA eligibility, structuring, and loan program parameters (and staying abreast of any changes in these programs). Prepare spreadsheets of borrower(s) financial statements and tax returns, analyze such documents, provide commentary on financial performance, and work with all investors to ensure proper loan origination. Research and analyze financial data, interpret and prepare reports of financial position with recommendations regarding credit worthiness of the borrower and accurate loan grade. Train staff on various underwriting issues such as appraisals, credit reports, income calculations, credit guidelines. Competencies/Skills Highly organized and able to prioritize Excellent communication skills, both written and verbal Detail oriented with strong data analysis skills and Logical reasoning skills Desired Candidate Profile Minimum Graduation Minimum of 5 years of QM - Underwriting Conventional loans is preferred. Underwriting FHA and VA loans experience is added advantage

Job Title: Analyst/Senior Analyst Job Summary:The Senior Loan Processor is responsible for managing the loan processing workflow, ensuring compliance with regulatory requirements, and providing exceptional service to clients and loan officers. This role involves reviewing loan applications, verifying documentation, and coordinating with various stakeholders to facilitate timely loan closings. Key Responsibilities: Review and analyze loan applications and supporting documentation for completeness and accuracy Verify borrower information and creditworthiness through various sources Communicate with loan officers, underwriters, and clients to gather necessary information and resolve issues Ensure compliance with federal, state, and local regulations throughout the loan process Prepare and submit loan files to underwriting for approval Monitor loan status and provide updates to clients and stakeholders Assist in training and mentoring junior loan processors Maintain accurate records and documentation in accordance with company policies Qualifications: Bachelor's degree in finance, business, or a related field preferred Minimum of 5 years of experience in mortgage processing or a related role Thorough understanding of mortgage products, processes, and regulations Experience with loan processing software (e.g., Encompass, Calyx) is preferred Strong organizational skills and ability to work independently NMLS license preferred but not required Skills: In-depth knowledge of mortgage processing and underwriting guidelines Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in loan processing software and Microsoft Office Suite Ability to manage multiple tasks and meet deadlines Attention to detail and accuracy Strong customer service orientation

Job Title/Designation: Senior Analyst Summary- As a Senior Underwriter, you will complete a thorough analysis of loan files to determine credit worthiness, underwrite according to current guidelines from multiple investors, calculate complex income scenarios, respond to post closing reviews and audits, and assist in other areas as needed Job Description: Complete thorough and accurate analyses and prepare financial statement spreadsheets, determine the credit worthiness of the borrower, prepare a thorough written analysis of the loan request and financial condition of the borrower, assess a proper loan grade, identify exceptions to policy and guide the Credit Approval Document and Memorandum through the loan approval process. Requires in depth knowledge of the mortgage rules and regulations, to include understanding the various Standard Operating Procedures manuals for Conventional, Jumbos, FHA and VA loans. Working knowledge of Conventional, Jumbos, FHA and/or VA eligibility, structuring, and loan program parameters (and staying abreast of any changes in these programs). Prepare spreadsheets of borrower(s) financial statements and tax returns, analyze such documents, provide commentary on financial performance, and work with all investors to ensure proper loan origination. Research and analyze financial data, interpret and prepare reports of financial position with recommendations regarding credit worthiness of the borrower and accurate loan grade. Train staff on various underwriting issues such as appraisals, credit reports, income calculations, credit guidelines. Competencies/Skills Highly organized and able to prioritize Excellent communication skills, both written and verbal Detail oriented with strong data analysis skills and Logical reasoning skills Desired Candidate Profile: Minimum Graduation Minimum of 5 years of QM - Underwriting Conventional loans is preferred. Underwriting FHA and VA loans experience is added advantage

Job Title/Designation: Senior Analyst Summary- As a Senior Underwriter, you will complete a thorough analysis of loan files to determine credit worthiness, underwrite according to current guidelines from multiple investors, calculate complex income scenarios, respond to post closing reviews and audits, and assist in other areas as needed Job Description: Complete thorough and accurate analyses and prepare financial statement spreadsheets, determine the credit worthiness of the borrower, prepare a thorough written analysis of the loan request and financial condition of the borrower, assess a proper loan grade, identify exceptions to policy and guide the Credit Approval Document and Memorandum through the loan approval process. Requires in depth knowledge of the mortgage rules and regulations, to include understanding the various Standard Operating Procedures manuals for Conventional, Jumbos, FHA and VA loans. Working knowledge of Conventional, Jumbos, FHA and/or VA eligibility, structuring, and loan program parameters (and staying abreast of any changes in these programs). Prepare spreadsheets of borrower(s) financial statements and tax returns, analyze such documents, provide commentary on financial performance, and work with all investors to ensure proper loan origination. Research and analyze financial data, interpret and prepare reports of financial position with recommendations regarding credit worthiness of the borrower and accurate loan grade. Train staff on various underwriting issues such as appraisals, credit reports, income calculations, credit guidelines. Competencies/Skills Highly organized and able to prioritize Excellent communication skills, both written and verbal Detail oriented with strong data analysis skills and Logical reasoning skills Desired Candidate Profile: Minimum Graduation Minimum of 5 years of QM - Underwriting Conventional loans is preferred. Underwriting FHA and VA loans experience is added advantage

Job Title: Analyst/Senior Analyst Job Summary:The Senior Loan Processor is responsible for managing the loan processing workflow, ensuring compliance with regulatory requirements, and providing exceptional service to clients and loan officers. This role involves reviewing loan applications, verifying documentation, and coordinating with various stakeholders to facilitate timely loan closings. Key Responsibilities: Review and analyze loan applications and supporting documentation for completeness and accuracy Verify borrower information and creditworthiness through various sources Communicate with loan officers, underwriters, and clients to gather necessary information and resolve issues Ensure compliance with federal, state, and local regulations throughout the loan process Prepare and submit loan files to underwriting for approval Monitor loan status and provide updates to clients and stakeholders Assist in training and mentoring junior loan processors Maintain accurate records and documentation in accordance with company policies Qualifications: Bachelor's degree in finance, business, or a related field preferred Minimum of 5 years of experience in mortgage processing or a related role Thorough understanding of mortgage products, processes, and regulations Experience with loan processing software (e.g., Encompass, Calyx) is preferred Strong organizational skills and ability to work independently NMLS license preferred but not required Skills: In-depth knowledge of mortgage processing and underwriting guidelines Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in loan processing software and Microsoft Office Suite Ability to manage multiple tasks and meet deadlines Attention to detail and accuracy Strong customer service orientation

BSI Financial Services is seeking a Quality Assurance Specialist to oversee the monitoring, inspection, and improvement of the organization's final products to ensure they meet established quality standards. As a Quality Assurance Specialist, you will provide direction and guidance to maintain compliance, conduct daily quality assurance/control functions, manage remediation processes, and ensure adherence to regulatory requirements and internal policies. You will be responsible for preparing monthly summary reports, analyzing data trends for potential improvements, and fostering cross-department communication and collaboration. Additionally, you will communicate with auditors, provide support to other department areas, and perform assigned duties effectively. The ideal candidate for this role must have a minimum of 2+ years of experience in US Mortgage, with a preference for experience in ESCROW or Default (US Mortgage). Strong analytical thinking, communication, and interpersonal skills are essential. The ability to take initiative, collaborate with teams, and demonstrate strong mathematical and analytical skills is crucial. A minimum of an associate's degree or equivalent work experience of 2 years is required. BSI Financial, founded in 1986, is committed to providing financial services that support sustainable home ownership by upholding core values of integrity, problem-solving, exceeding expectations, and humility. The company has been recognized for its growth and success, appearing in the SMU Dallas 100 list of fastest-growing companies in North Texas and the Inc. 5000 list of fastest-growing U.S. companies. BSI Financial is an equal employment opportunity employer, ensuring that all qualified applicants are considered for employment without discrimination based on race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.,

Senior Support Analyst (Application) Entra Solutions (A BSI Financial Services company) Entra Solutions is a FinTech company specialized in technology-based financial solutions and services for the mortgage industry. We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team today! Job Summary We are looking for an Application Support Analyst with strong expertise in Encompass LOS and Lending division operations, who will be the vital link between our technology platforms and mortgage business goals. The ideal candidate will support and ensure successful resolution of functional and technical issues across Encompass and other lending/servicing systems. What You Will Do Administration, configuration, and support of ICE Encompass Loan Origination System (LOS) including user profiles, custom fields, business rules, input forms, and personas. Provide day-to-day support for Lending Division users by analyzing and resolving issues related to origination and underwriting workflows. Support, optimize, and customize loan servicing and contact center applications like FiServ LoanServ, Five9, and Tempo. Triage and manage cases, service requests, and enhancement tickets using internal ticketing systems (e.g., Jira). Ensure servicing and lending applications are fully operational and implement rapid resolution strategies in case of service disruption. Provide a high level of support to internal business users while adhering to strict SLAs for response and resolution. Perform problem determination, implement workarounds, and support root cause analysis and incident resolution. Test and verify service releases, Encompass patches, feature deployments, and custom configurations. Assist with the maintenance and support of internal applications, data integrations, and infrastructure as needed. Maintain detailed documentation of issue resolutions, standard operating procedures, and platform configurations. Responsibilities may require occasional late night and weekend work to support key deployments and maintenance windows. What We're Looking For BE/BTech degree in Computer Science, Information Technology, or related field 7–9 years of IT Production/Application Support experience, with at least 2+ years focused on Encompass LOS administration Familiarity with US mortgage origination and servicing processes including Lending Compliance Strong knowledge of ticketing tools, issue management, and stakeholder communication Excellent analytical, debugging, and root cause analysis skills Hands-on experience with Microsoft Office tools and SQL for querying and data validation Ability to understand business workflows, logic flows, and software configurations Effective written and verbal communication skills and a strong commitment to customer service Previous experience supporting application users through phone, email, and in-person troubleshooting Experience coordinating with QA, development, and product teams on platform enhancements Ability to work independently and collaboratively in a cross-functional team environment What's In It For You Competitive Salary Full Benefits Package PTO Holiday Pay Career Growth Opportunities EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

As a Software Engineer specializing in AI/ML/LLM/Data Science at Entra Solutions, a FinTech company within the mortgage Industry, you will play a crucial role in designing, developing, and deploying AI-driven solutions using cutting-edge technologies such as Machine Learning, NLP, and Large Language Models (LLMs). Your primary focus will be on building and optimizing retrieval-augmented generation (RAG) systems, LLM fine-tuning, and vector search technologies using Python. You will be responsible for developing scalable AI pipelines that ensure high performance and seamless integration with both cloud and on-premises environments. Additionally, this role will involve implementing MLOps best practices, optimizing AI model performance, and deploying intelligent applications. In this role, you will: - Develop, fine-tune, and deploy AI/ML models and LLM-based applications for real-world use cases. - Build and optimize retrieval-augmented generation (RAG) systems using Vector Databases such as ChromaDB, Pinecone, and FAISS. - Work on LLM fine-tuning, embeddings, and prompt engineering to enhance model performance. - Create end-to-end AI solutions with APIs using frameworks like FastAPI, Flask, or similar technologies. - Establish and maintain scalable data pipelines for training and inferencing AI models. - Deploy and manage models using MLOps best practices on cloud platforms like AWS or Azure. - Optimize AI model performance for low-latency inference and scalability. - Collaborate with cross-functional teams including Product, Engineering, and Data Science to integrate AI capabilities into applications. Qualifications: Must Have: - Proficiency in Python - Strong hands-on experience in AI/ML frameworks such as TensorFlow, PyTorch, Hugging Face, LangChain, and OpenAI APIs. Good to Have: - Experience with LLM fine-tuning, embeddings, and transformers. - Knowledge of NLP, vector search technologies (ChromaDB, Pinecone, FAISS, Milvus). - Experience in building scalable AI models and data pipelines with Spark, Kafka, or Dask. - Familiarity with MLOps tools like Docker, Kubernetes, and CI/CD for AI models. - Hands-on experience in cloud-based AI deployment using platforms like AWS Lambda, SageMaker, GCP Vertex AI, or Azure ML. - Knowledge of prompt engineering, GPT models, or knowledge graphs. What's in it for you - Competitive Salary & Full Benefits Package - PTOs / Medical Insurance - Exposure to cutting-edge AI/LLM projects in an innovative environment - Career Growth Opportunities in AI/ML leadership - Collaborative & AI-driven work culture Entra Solutions is an equal employment opportunity employer, and we welcome applicants from diverse backgrounds. Join us and be a part of our dynamic team driving innovation in the FinTech industry.,

As a Sr. Process Associate specializing in Collateral Management for US Mortgage, you will be responsible for ensuring the accurate management and documentation of mortgage loans and mortgage-backed securities. Your role will involve reviewing and processing collateral documentation, maintaining compliance with federal regulations, managing risk, and collaborating with various stakeholders such as loan originators, investors, and internal teams. Your key responsibilities will include verifying and processing loan documents, tracking and reporting collateral assets, ensuring compliance with mortgage regulations, resolving collateral deficiencies, coordinating with stakeholders to resolve issues, and enhancing collateral management systems and processes. To excel in this role, you must possess strong communication skills, both verbal and written, the ability to work effectively in a team environment, keen analytical skills with attention to detail, proficiency in quantitative skills, and proficiency in MS Excel. You should have a graduate or postgraduate degree and a minimum of 2-3 years of experience in US Mortgage Servicing. Knowledge of FNMA, GNMA, FHLMC guidelines, Fiserv, LoanServ, Sagent systems, collateral management functions, and collateral documents such as Deed, Mortgage Note, Allonge, Assignment, Title Docs will be advantageous. Overall, as a Collateral Management Specialist, you will play a crucial role in ensuring the accurate management and documentation of mortgage loans and securities, maintaining compliance, managing risks, and collaborating with stakeholders to optimize processes and outcomes.,

Senior Support Analyst (Application) Location: Gurgaon (Hybrid work model) Entra Solutions is a FinTech company specialized in technology-based financial solutions and services for the mortgage industry. We are a people-focused, growth-oriented, innovative company and we're looking for people like you to make a positive change and join our team today! Job Summary We are looking for an Application Support Analyst with strong expertise in Encompass LOS and Lending division operations, who will be the vital link between our technology platforms and mortgage business goals. The ideal candidate will support and ensure successful resolution of functional and technical issues across Encompass and other lending/servicing systems. What You Will Do · Administration, configuration, and support of ICE Encompass Loan Origination System (LOS) including user profiles, custom fields, business rules, input forms, and personas. · Provide day-to-day support for Lending Division users by analyzing and resolving issues related to origination and underwriting workflows. · Support, optimize, and customize loan servicing and contact center applications like FiServ LoanServ, Five9, and Tempo. · Triage and manage cases, service requests, and enhancement tickets using internal ticketing systems (e.g., Jira). · Ensure servicing and lending applications are fully operational and implement rapid resolution strategies in case of service disruption. · Provide a high level of support to internal business users while adhering to strict SLAs for response and resolution. · Perform problem determination, implement workarounds, and support root cause analysis and incident resolution. · Test and verify service releases, Encompass patches, feature deployments, and custom configurations. · Assist with the maintenance and support of internal applications, data integrations, and infrastructure as needed. · Maintain detailed documentation of issue resolutions, standard operating procedures, and platform configurations. · Responsibilities may require occasional late night and weekend work to support key deployments and maintenance windows. What We're Looking For · BE/BTech degree in Computer Science, Information Technology, or related field · 7–9 years of IT Production/Application Support experience, with at least 2+ years focused on Encompass LOS administration · Familiarity with US mortgage origination and servicing processes including Lending Compliance · Strong knowledge of ticketing tools, issue management, and stakeholder communication · Excellent analytical, debugging, and root cause analysis skills · Hands-on experience with Microsoft Office tools and SQL for querying and data validation · Ability to understand business workflows, logic flows, and software configurations · Effective written and verbal communication skills and a strong commitment to customer service · Previous experience supporting application users through phone, email, and in-person troubleshooting · Experience coordinating with QA, development, and product teams on platform enhancements · Ability to work independently and collaboratively in a cross-functional team environment