Senior Project Manager -Infrastructure, Service Delivery & Cloud

Hi,

We are having an opening for Senior Project Manager -Infrastructure, Service Delivery & Cloud at our Mumbai location.

Job Summary

Project Manager Infrastructure, Service Delivery & Cloud

Key Responsibilities:

Program Planning & Mobilization

• Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
• Define project charters, detailed WBS, and RACI aligned to global delivery models.

Execution & Delivery Management

• Drive execution of infrastructure and service delivery projects including:
• - Global data center transitions
• - Active Directory and network consolidations
• - Cloud migrations (IaaS/PaaS/SaaS)
• - Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)
• Conduct daily standups, weekly reviews, and issue resolution forums.

Governance, Reporting & Risk Management

• Track milestones, dependencies, and delivery metrics through PPM tools.
• Report status to executive stakeholders and ensure escalation frameworks are triggered.
• Maintain risk registers, mitigation plans, and change logs.

Vendor & Partner Coordination

• Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.
• Monitor vendor SLAs and enforce delivery expectations.

Budget & Commercial Control

• Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.

Documentation & Compliance

• Maintain project artefacts, SOPs, meeting notes, and audit logs.
• Ensure compliance with ITIL, GxP, SOX, and internal governance models.

Specialized Knowledge Requirements

• In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models
• Experience in managing large cross-border IT projects and global rollouts
• Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)
• Understanding of ITIL, Agile/Waterfall delivery methods, and compliance frameworks
• Familiarity with pharma or regulated environments is preferred

Internal Stakeholders and Nature of Interaction

• Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
• IT Business Partners & Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
• Cybersecurity, Compliance & Quality Teams: Risk approvals, GxP validations, audit support
• Finance, PMO & Procurement: Budget planning, invoice sign-offs, commercial tracking

External Stakeholders and Nature of Interaction

• System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
• OEMs & Technology Partners: Technical workshops, onboarding support, deployment reviews
• External Auditors / Consultants: Project evidence submission, controls validation

External Interaction %

• ~40% of time involves collaboration with vendors, partners, and consultants across geographies

Nature of Communication

• Executive status reports, steering committee presentations, RCA documentation
• Vendor SoW walkthroughs, project onboarding kits, change request documentation
• Tactical coordination through daily reviews, dashboards, and trackers

Role Played in Negotiations

• Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners
• Partners with Procurement and Legal to close commercials and delivery terms

Key Decision-Making Expected

• Timeline commitments, phase-wise delivery splits, and budget allocation per stream
• Risk acceptance levels and mitigation triggers
• Technology stack choices and tool rollout plans within project guardrails

Key Challenges for the Role

• Managing multi-country deployments with differing infra maturity and timezone alignment
• Coordinating across internal teams and external vendors with varying delivery cultures
• Driving compliance across regulated and non-regulated environments concurrently
• Balancing schedule pressure with resource availability and change impact

Extent and Nature of Innovation Required

• High: Includes driving agile delivery within traditional infra programs
• Integrating project analytics dashboards and predictive issue management
• Leveraging automation and templates to streamline onboarding and governance
• Enabling cross-tower project transparency and digital program management maturity

Job Requirements

Educational Qualification:

• Bachelors or Masters degree in Information Technology, Engineering, or equivalent

Certifications:

• PMP or PRINCE2 Certified (mandatory)
• Agile/Scrum Master certification preferred
• ITIL Foundation/Intermediate beneficial

Experience:

• 10+ years of project/program management experience, with at least 5 years in infrastructure/cloud/enterprise tool projects

Skills:

• Strong project planning, stakeholder engagement, and risk management
• Experience working across cultures, vendors, and geographies
• Excellent verbal and written communication skills
• Comfort with executive reporting and multi-project dashboards

Travel Requirement:

• Up to 30% based on deployment, review meetings, and partner coordination

Educational Qualification

Specific Certification

Skills

• Strong project planning, stakeholder engagement, and risk management
• Experience working across cultures, vendors, and geographies
• Excellent verbal and written communication skills

Comfort with executive reporting and multi-project dashboards

Experience