Hi,
We are having an opening for Senior Project Manager -Infrastructure, Service Delivery & Cloud at our Mumbai location.
Job Summary
Project Manager Infrastructure, Service Delivery & Cloud
Key Responsibilities:
Program Planning & Mobilization
- Lead scoping, effort estimation, and resource planning for large-scale transformation programs.
- Define project charters, detailed WBS, and RACI aligned to global delivery models.
Execution & Delivery Management
- Drive execution of infrastructure and service delivery projects including:
- - Global data center transitions
- - Active Directory and network consolidations
- - Cloud migrations (IaaS/PaaS/SaaS)
- - Infrastructure tool deployments (ITSM, Patch, Monitoring, etc.)
- Conduct daily standups, weekly reviews, and issue resolution forums.
Governance, Reporting & Risk Management
- Track milestones, dependencies, and delivery metrics through PPM tools.
- Report status to executive stakeholders and ensure escalation frameworks are triggered.
- Maintain risk registers, mitigation plans, and change logs.
Vendor & Partner Coordination
- Liaise with OEMs, SIs, and MSPs to align project timelines, SoWs, and service commitments.
- Monitor vendor SLAs and enforce delivery expectations.
Budget & Commercial Control
- Manage project budgets, procurement timelines, and invoice validations in collaboration with Finance and Procurement teams.
Documentation & Compliance
- Maintain project artefacts, SOPs, meeting notes, and audit logs.
- Ensure compliance with ITIL, GxP, SOX, and internal governance models.
Specialized Knowledge Requirements
- In-depth understanding of enterprise infrastructure, cloud technologies, and ITSM delivery models
- Experience in managing large cross-border IT projects and global rollouts
- Expertise in program management tools (MS Project, ServiceNow PPM, Smartsheet)
- Understanding of ITIL, Agile/Waterfall delivery methods, and compliance frameworks
- Familiarity with pharma or regulated environments is preferred
Internal Stakeholders and Nature of Interaction
- Global CIO / Head of Infrastructure / Head of Service Assurance: Program reporting, prioritization, escalations
- IT Business Partners & Regional IT Heads: Coordination of business alignment, site readiness, stakeholder engagement
- Cybersecurity, Compliance & Quality Teams: Risk approvals, GxP validations, audit support
- Finance, PMO & Procurement: Budget planning, invoice sign-offs, commercial tracking
External Stakeholders and Nature of Interaction
- System Integrators (SIs), Managed Services Providers (MSPs): SoW delivery, workstream updates, escalations
- OEMs & Technology Partners: Technical workshops, onboarding support, deployment reviews
- External Auditors / Consultants: Project evidence submission, controls validation
External Interaction %
- 40% of time involves collaboration with vendors, partners, and consultants across geographies
Nature of Communication
- Executive status reports, steering committee presentations, RCA documentation
- Vendor SoW walkthroughs, project onboarding kits, change request documentation
- Tactical coordination through daily reviews, dashboards, and trackers
Role Played in Negotiations
- Co-leads contract discussions, SoW finalization, change request evaluations with vendor partners
- Partners with Procurement and Legal to close commercials and delivery terms
Key Decision-Making Expected
- Timeline commitments, phase-wise delivery splits, and budget allocation per stream
- Risk acceptance levels and mitigation triggers
- Technology stack choices and tool rollout plans within project guardrails
Key Challenges for the Role
- Managing multi-country deployments with differing infra maturity and timezone alignment
- Coordinating across internal teams and external vendors with varying delivery cultures
- Driving compliance across regulated and non-regulated environments concurrently
- Balancing schedule pressure with resource availability and change impact
Extent and Nature of Innovation Required
- High: Includes driving agile delivery within traditional infra programs
- Integrating project analytics dashboards and predictive issue management
- Leveraging automation and templates to streamline onboarding and governance
- Enabling cross-tower project transparency and digital program management maturity
Job Requirements
Educational Qualification:
- Bachelors or Masters degree in Information Technology, Engineering, or equivalent
Certifications:
- PMP or PRINCE2 Certified (mandatory)
- Agile/Scrum Master certification preferred
- ITIL Foundation/Intermediate beneficial
Experience:
- 10+ years of project/program management experience, with at least 5 years in infrastructure/cloud/enterprise tool projects
Skills:
- Strong project planning, stakeholder engagement, and risk management
- Experience working across cultures, vendors, and geographies
- Excellent verbal and written communication skills
- Comfort with executive reporting and multi-project dashboards
Travel Requirement:
- Up to 30% based on deployment, review meetings, and partner coordination
Educational Qualification
Specific Certification
Skills
- Strong project planning, stakeholder engagement, and risk management
- Experience working across cultures, vendors, and geographies
- Excellent verbal and written communication skills
Comfort with executive reporting and multi-project dashboards
Experience
