Senior, Operations Specialist

Job Description

Senior, Operations Specialist Hyderabad, India Operations Group 314478 Job Description About The Role: Grade Level (for internal use): 09 The Team: S&P Global is seeking an experienced Senior Operations Specialist for our Hyderabad Orion office. You will support the site leader to ensure the smooth operation of the office, provide support for one or more members of S&P Global’s Senior Management Team, and lead site/office support initiatives including employee engagement. This role is crucial for maintaining seamless operations by managing employee engagement activities, site management, calendar, travel, logistics, vendor, and expense management. You will facilitate travel and logistics for all leaders at the site and visiting leaders from other locations, ensuring compliance and operational excellence. Collaboration with technology, facilities, finance, security, vendors, and procurement teams is essential. The Impact: The Senior Operations Specialist will enhance our ability to support S&P Global’s management team efficiently and effectively. You will play a pivotal role by ensuring smooth office operations and delivering best-in-class service to stakeholders. You will support and exchange technical and factual information with your immediate team and routine stakeholders, taking accountability for individual and team targets. Your role involves resolving varied and non-routine issues, providing guidance to support the team in delivering quality work, and connecting your work to the broader team vision and objectives. What You Stand to Gain: This role offers the opportunity to learn about S&P’s businesses, interact with global colleagues and partners, and facilitate best-in-class operations/site support. You will work in a friendly and professional atmosphere, collaborating across various time zones, perfect for those who thrive in dynamic environments. Responsibilities: Provide daily support to senior management team members, coordinating meetings, setting up employee engagement events, and maintaining clear communication. Demonstrate emotional intelligence by actively listening and understanding diverse perspectives. Manage the site leader’s calendar, travel, logistics, and expense management, showcasing collaboration and time management by prioritizing tasks effectively and working towards team goals. Facilitate site-level projects, collaborating with various teams to ensure smooth execution and compliance, demonstrating leadership and adaptability by using previous experience to improve approaches and identify appropriate courses of action. Manage vendor relationships and oversee procurement processes for office supplies and services, showcasing organizational skills and creativity by bringing new ideas to improve efficiency. Collaborate with HR, Finance, and other support teams to maintain headcount, seating, and expense data, exemplifying teamwork, problem-solving, and communication by clarifying technical information to aid understanding. Organize large-scale meetings and employee engagement activities, including global town halls and training initiatives, requiring strong organizational and leadership skills to connect work with the broader team vision. Assist in creating monthly newsletters and communication materials for the Orion office, demonstrating creativity and adaptability. What We’re Looking For: The ideal candidate should: Have experience supporting senior individuals to achieve required service levels. Possess critical thinking skills to independently solve problems and meet timelines. Demonstrate strong spoken and written communication skills, excellent time management, and multitasking abilities. Be proactive in identifying and resolving issues, action/result-oriented. Be comfortable working with remote employees and senior leaders. Have experience with project management tools and methodologies, including Agile/SCRUM, and be proficient in Microsoft Office tools and reporting/data visualization software such as Tableau and Excel. Basic Qualifications: Bachelor’s degree or higher preferred. At least 4+ years of experience in a team leader or administrative role with supervisory/management experience. Experience in the IT or financial services industry is highly preferred. Strong analytical skills. #LI-EY1 About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/ratings What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 314478 Posted On: 2025-06-03 Location: Hyderabad, Telangana, India