Senior, Operations Specialist

Job Description

The Team: S&P Global is seeking an experienced Senior Operations Specialist for our Hyderabad Orion office. You will support the site leader to ensure the smooth operation of the office, provide support for one or more members of S&P Globals Senior Management Team, and lead site/office support initiatives including employee engagement. This role is crucial for maintaining seamless operations by managing employee engagement activities, site management, calendar, travel, logistics, vendor, and expense management. You will facilitate travel and logistics for all leaders at the site and visiting leaders from other locations, ensuring compliance and operational excellence. Collaboration with technology, facilities, finance, security, vendors, and procurement teams is essential. The Impact: The Senior Operations Specialist will enhance our ability to support S&P Globals management team efficiently and effectively. You will play a pivotal role by ensuring smooth office operations and delivering best-in-class service to stakeholders. You will support and exchange technical and factual information with your immediate team and routine stakeholders, taking accountability for individual and team targets. Your role involves resolving varied and non-routine issues, providing guidance to support the team in delivering quality work, and connecting your work to the broader team vision and objectives. What You Stand to Gain: This role offers the opportunity to learn about S&Ps businesses, interact with global colleagues and partners, and facilitate best-in-class operations/site support. You will work in a friendly and professional atmosphere, collaborating across various time zones, perfect for those who thrive in dynamic environments. Responsibilities: Provide daily support to senior management team members, coordinating meetings, setting up employee engagement events, and maintaining clear communication. Demonstrate emotional intelligence by actively listening and understanding diverse perspectives. Manage the site leaders calendar, travel, logistics, and expense management, showcasing collaboration and time management by prioritizing tasks effectively and working towards team goals. Facilitate site-level projects, collaborating with various teams to ensure smooth execution and compliance, demonstrating leadership and adaptability by using previous experience to improve approaches and identify appropriate courses of action. Manage vendor relationships and oversee procurement processes for office supplies and services, showcasing organizational skills and creativity by bringing new ideas to improve efficiency. Collaborate with HR, Finance, and other support teams to maintain headcount, seating, and expense data, exemplifying teamwork, problem-solving, and communication by clarifying technical information to aid understanding. Organize large-scale meetings and employee engagement activities, including global town halls and training initiatives, requiring strong organizational and leadership skills to connect work with the broader team vision. Assist in creating monthly newsletters and communication materials for the Orion office, demonstrating creativity and adaptability. What Were Looking For: The ideal candidate should: Have experience supporting senior individuals to achieve required service levels. Possess critical thinking skills to independently solve problems and meet timelines. Demonstrate strong spoken and written communication skills, excellent time management, and multitasking abilities. Be proactive in identifying and resolving issues, action/result-oriented. Be comfortable working with remote employees and senior leaders. Have experience with project management tools and methodologies, including Agile/SCRUM, and be proficient in Microsoft Office tools and reporting/data visualization software such as Tableau and Excel. Basic Qualifications: Bachelors degree or higher preferred. At least 4+ years of experience in a team leader or administrative role with supervisory/management experience. Experience in the IT or financial services industry is highly preferred. Strong analytical skills.